Service bulletin 37797.1.0

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

NHTSA's summary

This is a TJ - text only, no attachments - f the customer complains about a significant HV battery SoC drop after parking, please follow the advice under "service". Work is ongoing for a software fix and is planned for release in quarter 2 2026 for vehicles with structure week before 2023w46, and in quarter 4 2026 for vehicles with structure week 2023w46 and later.

The document

• NHTSA's copy of the document (PDF)
• If that address does not open, try this one

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Listing a model year does not mean every vehicle of it is concerned: the document says which.

• Bulletins for another vehicle
• Report an error on this page
• Report an error by email