# Service bulletin SSM 54787

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 11032247
- Published by NHTSA: 2026\-05\-05
- Manufacturer's number: SSM 54787
- Manufacturer's date: 2026\-04\-29
- NHTSA component: FUEL/PROPULSION SYSTEM

## NHTSA's summary

Some 2020\-2023 Aviator and 2025\-2026 Explorer/Police Interceptor Utility hybrid vehicles may exhibit a "Refuel Error See Manual" message in the instrument panel cluster \(IPC\) after installing a replacement fuel filler door assembly \(7827936\). This may be due to a concern with the replacement fuel filler door assembly. This condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle and Ford is currently working on a solution for this condition that is expected Q3 2026. Further replacement of the fuel filler door assembly will not resolve this condition at this time. Monitor Professional Technician System \(PTS\) for additional information and schedule service appointments for customers once the repair becomes available.\<br /\>\<br /\> If a customer vehicle exhibits this concern, submit a Vehicle Concern Report. To submit a report, click on the "Submit Global Concern Report \(GCR\)" link at the upper right of the PTS Vehicle ID screen \(vehicle identification number ÝVIN¨ required\) a

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2026/MC-11032247-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2026/MC-11032247-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Fuel system

## Vehicles listed

- 2025 to 2026 FORD EXPLORER
- 2025 to 2026 FORD EXPLORER HYBRID
- 2020 to 2023 LINCOLN AVIATOR

## Recalls for the same vehicles and component

- [2025366](/recalls/tc/2025366.md), 2025-07-08: Fuel System
- [25V455000](/recalls/nhtsa/25V455000.md), 2025-07-07: FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
- [24V634000](/recalls/nhtsa/24V634000.md), 2024-08-23: FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
- [2022069](/recalls/tc/2022069.md), 2022-02-16: Fuel System
- [22V088000](/recalls/nhtsa/22V088000.md), 2022-02-16: FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
- [2019606](/recalls/tc/2019606.md), 2019-12-04: Fuel System
- [19V859000](/recalls/nhtsa/19V859000.md), 2019-12-04: FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS

## Other bulletins for the same vehicles and component

- [SSM55059](/bulletins/11035556.md), 2026-08-03, Service bulletin: POWER TRAIN; ELECTRICAL SYSTEM; UNKNOWN OR OTHER; FUEL/PROPULSION SYSTEM. Some 2021\-2023 F\-150 vehicles equipped with a 3.5L PowerBoost engine, 2020\-2026 Explorer vehicles equipped with a 3.3L hybrid engine, and 2020\-2023 Lincoln Aviator vehicles equipped with a 3.0L EcoBoost hybrid engine may exhibit an illuminated powertrain malfunction \(wrench\) indicator with diagnostic trouble code \(DTC\) P0A1E stored in the powertrain control module \(PCM\). The vehicle may be unable to enter electric\-only drive modes as expected during normal drive cycles. This may be due to the belt integrated starter generator \(BISG\). For vehicles with this condition, follow the necessary Pinpoint Test in Workshop Manual \(WSM\), Section 303\-06 for DTC P0A1E and repair the vehicle as directed. Note that previous replacement of the BISG does not negate the need for subsequent BISG replacements if directed to do so by the appropriate Pinpoint Test diagnostics. Engineering is investigating this BISG quality concern. Monitor PTS for updates regarding this investigation.
- [TSB 26\-2349](/bulletins/11035508.md), 2026-08-03, Service bulletin: FUEL/PROPULSION SYSTEM; ENGINE; UNKNOWN OR OTHER. This bulletin supersedes 25\-2415. Reason for update: To add production build dates of the right\-side engine valve cover. Some of the vehicles listed in the Model statement above may exhibit oil consumption and blue smoke from the tailpipe. This may be due to the sealing process of the positive crankcase ventilation \(PCV\) baffle which is part of the valve cover assembly.
- [SSM 55031](/bulletins/11035269.md), 2026-07-28, Service bulletin: UNKNOWN OR OTHER; FUEL/PROPULSION SYSTEM; ELECTRICAL SYSTEM. Some 2021\-2026 Ford/Lincoln vehicles may exhibit various symptoms including but not limited to the auto start/stop system not operating as intended with a "Check Charging System" message in the instrument panel cluster \(IPC\) while the charging system is operating properly with no charging related diagnostic trouble codes \(DTC\) stored. This may be due to someone using an aftermarket programmer to change the body control module \(BCM\) configuration to disable the auto start/stop system or perform other unsupported programming modifications. To correct this condition on F\-150 and Bronco vehicles, download and run the Ford Diagnosis and Repair System \(FDRS\) application titled "BCM\-Charging System Configuration Correction". Running this application will determine if the BCM configuration was modified by the customer and if so, provide the option to return the configuration back to factory settings. For other vehicle models exhibiting concerns related to unsupported aftermarket BCM programming, submit a Technical Support Request \(TSR\) requesting support to revert the BCM configuration
- [SSM 54948](/bulletins/11034036.md), 2026-06-24, Service bulletin: UNKNOWN OR OTHER; POWER TRAIN; FUEL/PROPULSION SYSTEM. Some 2025\-2026 Explorer/Aviator/Police Interceptor Utility non\-hybrid vehicles built on 06\-Feb\-2025 and through 13\-Dec\-2025 may exhibit various drivability symptoms including a rough idle or hesitation shortly after refueling. These symptoms may also be accompanied by liquid fuel in the fuel vapor lines and fuel vapor canister as well as an illuminated malfunction indicator lamp \(MIL\) with diagnostic trouble codes \(DTC\) P0133, P0300, P0301, P0302, P0303, P0304, P0305, and/or P0306 stored in the powertrain control module \(PCM\). This condition may be due to an intermittently sticking fuel level vent valve on the fuel tank allowing fuel to enter the evaporative emissions system lines and evaporative emissions canister during refueling. If the customer states that the drivability symptoms occurred after recently filling the vehicle, replace the fuel tank \(9002\) and evaporative emissions canister \(9D653\). Refer to Workshop Manual \(WSM\), Section 310\-01 to replace the fuel tank. Refer to WSM, Section 303\-13 to replace the evaporative emission canister. For claiming use causal part 9002 and labor operations 90
- [SSM 54857](/bulletins/11032924.md), 2026-05-26, Service bulletin: FUEL/PROPULSION SYSTEM. 2020\-2026 Explorer/Escape/Corsair, 2021\-2026 Bronco Sport/Bronco, 2022\-2026 Maverick, 2024\-2026 Mustang/Ranger/Nautilus vehicles equipped with a 2.0L or 2.3L EcoBoost engine may require removal of the turbocharger wastegate control actuator linkage for various reasons. The Workshop Manual \(WSM\), Section 303\-04 Fuel Charging and Controls \- Turbocharger \- 2.0L/2.3L EcoBoost \> Removal and Installation \> Wastegate Control Actuator Linkage service procedure been added. In addition, the wastegate actuator rod \(9E408\), associated retention springs \(9342\) and retaining clips \(00817\) have been released as lower\-level components to complete the repair without replacing the entire turbocharger wastegate actuator assembly.
- [23B64](/bulletins/11031780.md), 2026-04-30, Other: ELECTRICAL SYSTEM; FUEL/PROPULSION SYSTEM. Customer Satisfaction Program 23B64 Certain 2020\-2024 Model Year Multiple Vehicle Lines Equipped with High Voltage Batteries Battery Energy Control Module \(BECM\) Software Update
- [TSB 26\-2112](/bulletins/11030178.md), 2026-03-23, Service bulletin: FUEL/PROPULSION SYSTEM; UNKNOWN OR OTHER; POWER TRAIN. This bulletin supersedes TSB 26\-2059. Reason For Update: To add missing labor operations. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: \- No upshift past second gear \- Unable to achieve third gear ratio \- Illuminated malfunction indicator lamp \(MIL\) with DTCs P0757 and P2701 This may be due to a damaged one\-way clutch \(OWC\).
- [SSM 54614](/bulletins/11029539.md), 2026-03-04, Service bulletin: FUEL/PROPULSION SYSTEM. Some 2020\-2024 Explorer vehicles equipped with a 2.3L engine and 2020\-2026 Explorer/Police Interceptor Utility/Aviator vehicles equipped with a 3.0/3.3L engine may require various repairs associated with the fuel tank and/or fuel pump and sender unit. Workshop Manual \(WSM\), Section 310\-00 \> Removal and Installation for the fuel tank and fuel pump and sender unit have been revised to eliminate the need to remove the driveshaft as part of the service procedure. Labor times have also been updated to reflect this WSM revision.
- [SSM 54593](/bulletins/11029082.md), 2026-02-27, Service bulletin: ENGINE; POWER TRAIN; FUEL/PROPULSION SYSTEM. Some 2024\-2025 F\-150, Expedition/Navigator, Escape/Corsair, Bronco, Explorer, Mustang, Maverick vehicles equipped with a 1.5/2.0/2.3/3.5L EcoBoost engine and built on 01\-Oct\-2024 and through 31\-May\-2025 may exhibit an extended crank condition, strong fuel smell in the engine oil, high engine oil level and/or may have various drivability diagnostic trouble codes \(DTCs\) stored in the powertrain control module \(PCM\) with an illuminated malfunction indicator lamp \(MIL\). This may be due to an internal fuel leak of the high\-pressure fuel pump causing fuel to enter the crankcase and reduce fuel pressure in the direct injection fuel rail. Diagnose this condition using Pinpoint Test HP located in Workshop Manual \(WSM\), Section 303\-04. If no DTCs are stored in the PCM, proceed from Step HP1 to Step HP5 and continue testing. Repair as necessary outside of this article. For claiming, if high\-pressure fuel pump replacement is required, use causal part number 9D376 and labor operation code 9543A. If the root cause is identified as anything other than the fuel injection pump, claim the repair outside of this article.
- [SSM 54425](/bulletins/11026518.md), 2025-12-10, Service bulletin: POWER TRAIN; FUEL/PROPULSION SYSTEM. Some 2020\-2026 Police Interceptor Utility hybrid vehicles may exhibit multiple warning messages, various drivability concerns and/or an illuminated malfunction indicator lamp \(MIL\) with diagnostic trouble code \(DTC\) P061B stored in the powertrain control module \(PCM\). This may be due to the incorrect installation of additional police equipment. Equipment should only use the provided rear power access point and must not use the 12V cranking or 12V auxiliary batteries for power. The vehicle will go to sleep after the ignition key is removed and is not designed to power equipment when the vehicle is not running. If equipped, the Police Engine Idle feature can be used to allow the vehicle to securely remain idling and to power equipment. Refer to the Owners Manual.\<br /\>\<br /\> If it is determined additional equipment has not been added to the 12V cranking or 12V auxiliary batteries, continue with normal Workshop Manual \(WSM\) diagnostics, Section 303\-04C Engine \> Fuel Charging and Controls \> Diagnosis and Testing \> Pinpoint Test QE.\<br /\>\<br /\> For general upfitter installation guidelines, refer to:\<br /\>

JSON: [/v1/bulletins/11032247](/v1/bulletins/11032247)

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