# Service bulletin SA\-020\-26

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 11030648
- Published by NHTSA: 2026\-04\-03
- Manufacturer's number: SA\-020\-26
- Manufacturer's date: 2026\-03\-27
- NHTSA component: UNKNOWN OR OTHER
- Manufacturer's system: Liftgate

## NHTSA's summary

This Service Alert supersedes the previously issued SA\(s\) listed below. The changes are noted in Red. SA\-015/25 03/10/25 DESCRIPTION Some vehicles may exhibit poor hands\-free liftgate operation after a Mazda genuine trailer tow hitch accessory installation. IMPORTANT: When a Mazda genuine trailer tow hitch is installed on a vehicle equipped with hands\-free liftgate function, the sensing area is reduced due to the mechanical structure of the hitch. The hands\-free liftgate’s optimal sensing area below the rear bumper is shown in green boxes in the image below. Since the left side of the hitch has a 7\-pin connector socket, the right side is the most ideal for hands\-free operation. For safety, be extra careful performing the kicking motion around the hitch. NOTE: Hands\-free function can be switched on/off by using MAZDA CONNECT Settings \-\-\> Vehicle Settings \-\-\> Doors \-\-\> Hands\-Free Liftgate.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2026/MC-11030648-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2026/MC-11030648-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Vehicles listed

- 2025 to 2026 MAZDA CX\-70
- 2024 to 2026 MAZDA CX\-90

JSON: [/v1/bulletins/11030648](/v1/bulletins/11030648)

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