# Service bulletin S2523000089 REV.A

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 11028246
- Published by NHTSA: 2026\-02\-04
- Manufacturer's number: S2523000089 REV.A
- Manufacturer's date: 2026\-01\-26
- NHTSA component: STRUCTURE:BODY; ELECTRICAL SYSTEM

## NHTSA's summary

Passive Entry Exterior Door Handle Inoperative When Touched For Lock And Or Unlock.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2026/MC-11028246-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2026/MC-11028246-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Body and frame, Electrical system

## Vehicles listed

- 2024 to 2026 CHRYSLER PACIFICA
- 2024 to 2026 CHRYSLER PACIFICA PLUG\-IN HYBRID
- 2024 to 2026 CHRYSLER VOYAGER
- 2021 to 2026 JEEP GRAND CHEROKEE
- 2021 to 2026 JEEP GRAND CHEROKEE 4XE
- 2021 to 2026 JEEP GRAND CHEROKEE L
- 2022 to 2026 JEEP GRAND WAGONEER
- 2022 to 2025 JEEP WAGONEER
- 2026 JEEP WAGONEER

## Recalls for the same vehicles and component

- [26V584000](/recalls/nhtsa/26V584000.md), 2026-09-10: STRUCTURE:BODY:ROOF AND PILLARS
- [25V741000](/recalls/nhtsa/25V741000.md), 2025-10-30: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
- [2025506](/recalls/tc/2025506.md), 2025-09-25: Structure
- [25V642000](/recalls/nhtsa/25V642000.md), 2025-09-25: STRUCTURE:EXTERIOR TRIM
- [2025467](/recalls/tc/2025467.md), 2025-09-11: Structure
- [25V593000](/recalls/nhtsa/25V593000.md), 2025-09-11: STRUCTURE:EXTERIOR TRIM
- [25V576000](/recalls/nhtsa/25V576000.md), 2025-09-04: ELECTRICAL SYSTEM:PROPULSION SYSTEM
- [2024754](/recalls/tc/2024754.md), 2024-12-12: Structure
- [24V926000](/recalls/nhtsa/24V926000.md), 2024-12-12: STRUCTURE:FRAME AND MEMBERS; FUEL SYSTEM, GASOLINE; ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
- [24V872000](/recalls/nhtsa/24V872000.md), 2024-11-19: ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER

## Other bulletins for the same vehicles and component

- [S2608000038](/bulletins/11038557.md), 2026-10-16, Service bulletin: ELECTRICAL SYSTEM. High Voltage Battery Has Lower SOC After Overnight Sleep Cycle
- [08\-374\-26](/bulletins/11038532.md), 2026-10-16, Service bulletin: ELECTRICAL SYSTEM. R1H U43.17 Software Update \- FOTA Customers may experience the following: SYMPTOM: ● CarPlay® application crash. ● Intermittent CarPlay® connection or extended connection time. ● Apple CarPlay® radio lagging, freezing or display glitches. ● Audio intermittently cuts out. ● Radio display blank. ● Intermittent Android Auto® / CarPlay® reconnection concern. ● Abnormal radio screen display when adjusting audio volume using the steering wheel controls after extended Bluetooth audio playback from an Android device. ● Unable to add or pair a device to the Head Unit \(HU\) while the vehicle is in motion. ● Bluetooth\-enabled devices cannot be discovered when attempting to pair a phone, even when the device is inside the vehicle. ● Turn Signal Activated Blind Spot View activates slower when the left turn signal is used compared to the right turn signal. ● Android Auto® launches automatically with a blank screen. ● Radio display goes blank while audio continues to play, and radio functions become inoperative. ● Vehicle Settings page becomes unresponsive or frozen. ● Android Auto® fails to connect. ● FamCAM softkey requires multiple presses before launching. ● Radio resets or reboots while driving. ● Flashing odometer. ● Selectable Tire Fill Assist application displays an illegible "Save as Preset" softkey. ● Surround View Camera \(SVC\) guidelines remain displayed after the guidelines setting has been turned OFF through the radio. In addition, the following software enhancement is included: ● Improved Wi\-Fi connectivity performance.
- [08\-371\-26](/bulletins/11038529.md), 2026-10-16, Service bulletin: ELECTRICAL SYSTEM. Flash: Electronic Shift Module \(ESM\) Updates Customers must experience a Malfunction Indicator Lamp \(MIL\) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes \(DTCs\): ● U114C\-00 \- Lost Communication With PRNDL Display. ● P1C86\-00 \- PRNDL Display. Customers may also comment on one or more of the following: ● "Service Shifter" message showing on Instrument Panel Cluster \(IPC\). ● PRNDL lights are not illuminating. This bulletin involves reprogramming the ESM with the latest available software.
- [S2608000038](/bulletins/11038520.md), 2026-10-16, Service bulletin: ELECTRICAL SYSTEM. High Voltage Battery Has Lower SOC After Overnight Sleep Cycle
- [08\-374\-26](/bulletins/11038495.md), 2026-10-16, Service bulletin: ELECTRICAL SYSTEM. R1H U43.17 Software Update \- FOTA Customers may experience the following: SYMPTOM: ● CarPlay® application crash. ● Intermittent CarPlay® connection or extended connection time. ● Apple CarPlay® radio lagging, freezing or display glitches. ● Audio intermittently cuts out. ● Radio display blank. ● Intermittent Android Auto® / CarPlay® reconnection concern. ● Abnormal radio screen display when adjusting audio volume using the steering wheel controls after extended Bluetooth audio playback from an Android device. ● Unable to add or pair a device to the Head Unit \(HU\) while the vehicle is in motion. ● Bluetooth\-enabled devices cannot be discovered when attempting to pair a phone, even when the device is inside the vehicle. ● Turn Signal Activated Blind Spot View activates slower when the left turn signal is used compared to the right turn signal. ● Android Auto® launches automatically with a blank screen. ● Radio display goes blank while audio continues to play, and radio functions become inoperative. ● Vehicle Settings page becomes unresponsive or frozen. ● Android Auto® fails to connect. ● FamCAM softkey requires multiple presses before launching. ● Radio resets or reboots while driving. ● Flashing odometer. ● Selectable Tire Fill Assist application displays an illegible "Save as Preset" softkey. ● Surround View Camera \(SVC\) guidelines remain displayed after the guidelines setting has been turned OFF through the radio. In addition, the following software enhancement is included: ● Improved Wi\-Fi connectivity performance.
- [08\-371\-26](/bulletins/11038492.md), 2026-10-16, Service bulletin: ELECTRICAL SYSTEM. Flash: Electronic Shift Module \(ESM\) Updates Customers must experience a Malfunction Indicator Lamp \(MIL\) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes \(DTCs\): ● U114C\-00 \- Lost Communication With PRNDL Display. ● P1C86\-00 \- PRNDL Display. Customers may also comment on one or more of the following: ● "Service Shifter" message showing on Instrument Panel Cluster \(IPC\). ● PRNDL lights are not illuminating. This bulletin involves reprogramming the ESM with the latest available software.
- [S2621000006](/bulletins/11038331.md), 2026-10-07, Service bulletin: ELECTRICAL SYSTEM. Note: Document released 10/2/2026. Multiple Warning Indicators On In The IPC. ESM \- PRNDL Flashing. And The Vehicle Will Not Shift Into Gear. The Wipers May Be On, With An Electric Parking Brake Unavailable.
- [S2621000005](/bulletins/11038330.md), 2026-10-07, Service bulletin: POWER TRAIN; ELECTRICAL SYSTEM. Shifter/ESM PRNDL Indicators Remain Off After Drained Battery Event And Jump Start
- [114953](/bulletins/11038328.md), 2026-10-07, Warranty extension: ELECTRICAL SYSTEM. D\-22\-14 Rev. G wiTECH New Vehicle Prep \(NVP\) Update – Battery Health and Tire Pressure Monitoring
- [114937](/bulletins/11038327.md), 2026-10-07, Warranty extension: STRUCTURE:BODY. Warranty Newsletter – Volume 12, Issue 7

JSON: [/v1/bulletins/11028246](/v1/bulletins/11028246)

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