# Service bulletin 16\-002\-26

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 11028124
- Published by NHTSA: 2026\-02\-03
- Manufacturer's number: 16\-002\-26
- Manufacturer's date: 2026\-01\-12
- NHTSA component: UNKNOWN OR OTHER
- Manufacturer's system: Infotainment System

## NHTSA's summary

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update \(Version 7230C1A\-NA02\_10014. NOTE: If current version is not 7230C1A\-NA02\_\*\*\*\*\* , this TSB is not applicable. \(Ver. 7230C1A\-NA02\_10014\) fixes these software errors \(bugs\): The infotainment screen may turn black when SIRIUSXM® Satellite Radio is selected. However, the camera images on the center display are not affected, and the back camera is usable. • Air conditioning settings cannot be controlled via Alexa without a CV contract. • The banner display for battery level notifications of Bluetooth®\-connected devices has been modified. • Alexa may be signed out when the driver is uninstalled after Alexa has been set up. • Backup and restore may fail in the factory service diagnostics. • The Wi\-Fi client connection screen may not disappear even after several seconds. • The system may freeze on the disclaimer screen when the engine is started normally after using the remote engine starter. However, the camera images on the center display are not affected, and the back camera is usable. • When attempting to connect Android Auto™, only Bluetooth® connection is established. • \(Ver. 7230C1A\-NA02\_10012\) fixes these software errors \(bugs\): The smartphone may not be charged when a smartphone is connected to a USB port while connected to wireless CarPlay. • Apple CarPlay® wireless connection may fail. • The Wi\-Fi client menu is unavailable when the in\-vehicle communication unit has no signal.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2026/MC-11028124-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2026/MC-11028124-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Vehicles listed

- 2023 to 2025 MAZDA CX\-50

JSON: [/v1/bulletins/11028124](/v1/bulletins/11028124)

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