# Service campaign RCA\-78\-25\-002\-1

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service campaign
- NHTSA id: 11027571
- Published by NHTSA: 2026\-01\-09
- Manufacturer's number: RCA\-78\-25\-002\-1
- Manufacturer's date: 2025\-12\-17
- Campaign id or software version: FSAM\-1569
- NHTSA component: ELECTRICAL SYSTEM

## NHTSA's summary

Rivian is initiating a customer satisfaction campaign for some model year 2024 EDV and RCV vehicles.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2025/MC-11027571-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2025/MC-11027571-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system

## Vehicles listed

- 2024 RIVIAN EDV
- 2024 RIVIAN RCV

## Other bulletins for the same vehicles and component

- [RCA\-26\-26\-002\-1](/bulletins/11037103.md), 2026-09-05, Service bulletin: ELECTRICAL SYSTEM. Rivian is initiating a customer satisfaction campaign for some model year 2022\-2026 EDV and RCV vehicles. On these vehicles, the cabin heater may not have been sufficiently sealed to prevent condensation from entering the unit. This condition may result in a reduction of electrical isolation and a corresponding malfunction indicator on the driver display informing the driver that the vehicle requires service. In rare instances, the driver will receive a notification to pull over safely and the vehicle will enter a reduced performance safe\-state mode. Rivian will replace the cabin heater, clean the HVAC evaporator, and splice an adapter harness on affected vehicles. The cabin heater was previously replaced on some vehicles. On those vehicles, Rivian will splice the adapter harness to the HVAC harness to improve long­term reliability. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
- [RCA\-78\-25\-005\-1](/bulletins/11025055.md), 2025-11-05, Service campaign: ELECTRICAL SYSTEM. Rivian is initiating a customer satisfaction campaign for some model year 2022\-2025 EDV and RCV vehicles. On these vehicles, the connection between the instrument panel harness and body harness could become corroded if it is exposed to liquid that is spilled in the instrument panel cup holder or adjacent areas. If corrosion occurs, the vehicle may not be able to turn on, may not be able to shift into drive or reverse, and/or may enter into a reduced performance safe\-state mode with a fault indicator light illuminated on the driver display alerting the driver to have service performed on the vehicle. Rivian will install a water shield to protect the connection. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.

JSON: [/v1/bulletins/11027571](/v1/bulletins/11027571)

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