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Service bulletin S2423000012 REV.D

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id11025734
Published by NHTSA2025-11-26
Manufacturer's numberS2423000012 REV.D
Manufacturer's date2025-11-19
NHTSA componentSTRUCTURE:BODY

NHTSA's summary

Power Liftgate Is Inoperative or Won’t Close.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame

Vehicles listed
DODGE DURANGO2021, 2022, 2023, 2024, 2025
JEEP GRAND CHEROKEE2021, 2022, 2023, 2024, 2025
JEEP GRAND CHEROKEE 4XE2021, 2022, 2023, 2024, 2025 (the catalog's model; the bulletin names a series or trim of it)
JEEP GRAND CHEROKEE L2021, 2022, 2023, 2024, 2025

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20263922026-08-13. Structure
26V5280002026-08-13. STRUCTURE:BODY:HATCHBACK/LIFTGATE
20247542024-12-12. Structure
24V9260002024-12-12. STRUCTURE:FRAME AND MEMBERS; FUEL SYSTEM, GASOLINE; ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
24V3460002024-05-16. AIR BAGS:FRONTAL; STRUCTURE:BODY:BUMPERS
20230902023-02-23. Structure
23V1150002023-02-23. STRUCTURE:BODY:HATCHBACK/LIFTGATE
20216632021-10-28. Structure
21V8420002021-10-28. STRUCTURE:BODY

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
1147212026-09-30. Service bulletin. APPLIQUE - FRONT DOOR
91009052026-09-17. Service bulletin. Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
91009002026-09-17. Service bulletin. Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
91009022026-09-17. Service bulletin. Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
S2623000016 REV.A2026-09-03. Service bulletin. Lift Gate Latch And Glass Replacement / Servicing.
91003452026-09-03. Service bulletin. LATCH Front Door for Doors that Won't Open From Interior, cable dislodged or Door latch cables coming loose. Engineering is looking to collect pictures of the latches and cables as they are found by the dealers. These pictures will help us understand why they are coming lose, to develop a corrective action plan. Please submit pictures to the DID system.
91008832026-08-26. Service bulletin. Glass Assy - Liftgate Prior to replacing the rear liftgate glass, perform Star Online S2623000016.
1138012026-08-13. Service bulletin. SEAL - LOWER AGS
91008592026-07-18. Service bulletin. Before replacing any part, check the DOT on the glass or the PN to make sure you choose the replacement part from the correct supplier: DOT 615 - 6NC10TRMAH - CIE Supplier DOT 1038 - 6NC07TRMAR - CIE Supplier DOT 1065 - 7TF32TRMAB, 7TF33TRMAB - HCMF Supplier
S2208000045 REV.D2026-07-02. Service bulletin. Backup Camera Poor Image Quality Inspection