# Service bulletin SA\-011\-25a

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 11024995
- Published by NHTSA: 2025\-11\-05
- Manufacturer's number: SA\-011\-25a
- Manufacturer's date: 2025\-10\-17
- NHTSA component: STRUCTURE:BODY
- Manufacturer's system: Fuel Door

## NHTSA's summary

Some customers will report that their fuel door \(AKA, fuel filler door, fuel lid, and fuel\-filler lid\) was stuck closed and would not open to refuel the vehicle. Follow the repair steps below unless the conditions outlined in TSB 09\-007/25 \- FUEL\-FILLER LID PANEL IS DEFORMED for 2019\-2025 Mazda3 and 2020\-2025 CX\-30 are present.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2025/MC-11024995-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2025/MC-11024995-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Body and frame

## Vehicles listed

- 2020 to 2026 MAZDA CX\-30
- 2023 to 2026 MAZDA CX\-50
- 2025 to 2026 MAZDA CX\-70
- 2024 to 2026 MAZDA CX\-90
- 2019 to 2026 MAZDA MAZDA3

## Recalls for the same vehicles and component

- [24V814000](/recalls/nhtsa/24V814000.md), 2024-10-31: STRUCTURE:INTERIOR PANELS:DASHBOARD; ELECTRICAL SYSTEM:SOFTWARE
- [2021075](/recalls/tc/2021075.md), 2021-02-19: Structure
- [21V086000](/recalls/nhtsa/21V086000.md), 2021-02-18: STRUCTURE:BODY:HATCHBACK/LIFTGATE

## Other bulletins for the same vehicles and component

- [DRW60 Warr b](/bulletins/11037896.md), 2026-10-03, Service campaign: STRUCTURE:BODY. Subject: Notification of Dealer Re\-Work \(DRW60\) – 2026MY CX\-50 and CX\-50 Hybrid \- Rear Door Glass Holder Detach Issue Dear Mazda Dealer Colleagues, Mazda Motor Corporation has decided to conduct a Dealer Re\-Work on certain 2026MY CX\-50 and CX\-50 Hybrid vehicles. Please see the description, model, year, and VIN range below. Concern Outline: On certain subject vehicles, the rear door glass holder may detach from the door glass due to improper urethane adhesion. If the glass holder separates from the door glass, a rattling noise may occur, and the door glass may not roll down. Repair Outline: Replace both rear door glass in the vehicle \(the rear door quarter glass is not affected\).
- [09\-026\-26](/bulletins/11037627.md), 2026-10-01, Service bulletin: STRUCTURE:BODY. This bulletin supersedes the previously issued bulletin\(s\) listed below. The changes are noted in Red text. 09\-043/25 11/26/2025 DESCRIPTION Some vehicles may experience a clicking noise when opening and/or closing the front door due to a broken front door checker plate. To reduce the clicking noise, the material of the plastic component in the door checker has been modified. REPAIR PROCEDURE 1. Verify the customer concern. 2. Replace the front door checker plate with the interim countermeasure part according to the instructions on MGSS FRONT DOOR CHECKER REMOVAL/INSTALLATION. NOTE: Repair only the affected side.
- [SA\-056\-26](/bulletins/11037014.md), 2026-09-04, Service bulletin: STRUCTURE:BODY; FUEL/PROPULSION SYSTEM. DESCRIPTION Some customers will report that their fuel filler lid \(door\) was stuck closed and would not open to refuel the vehicle. The fuel door may or may not be missing. REPAIR PROCEDURE 1. Check the system operation as noted in the PHEV Refueling Procedure and check for DTC.
- [DRW60 Warr](/bulletins/11036716.md), 2026-09-02, Other: STRUCTURE:BODY. Subject: Notification of Dealer Re\-Work \(DRW60\) – 2026MY CX\-50 and CX\-50 Hybrid \- Rear Door Glass Holder Detach Issue Dear Mazda Dealer Colleagues, Mazda Motor Corporation has decided to conduct a Dealer Re\-Work on certain 2026MY CX\-50 and CX\-50 Hybrid vehicles. Please see the description, model, year, and VIN range below. Concern Outline: On certain subject vehicles, the rear door glass holder may detach from the door glass due to improper urethane adhesion. If the glass holder separates from the door glass, a rattling noise may occur, and the door glass may not roll down. Repair Outline: Replace both rear door glass in the vehicle \(the rear door quarter glass is not affected\).
- [DRW60 Repair a](/bulletins/11036714.md), 2026-09-02, Service campaign: STRUCTURE:BODY; UNKNOWN OR OTHER. Subject: Notification of Dealer Re\-Work \(DRW60\) – 2026MY CX\-50 and CX\-50 Hybrid \- Rear Door Glass Holder Detach Issue Dear Mazda Dealer Colleagues, Mazda Motor Corporation has decided to conduct a Dealer Re\-Work on certain 2026MY CX\-50 and CX\-50 Hybrid vehicles. Please see the description, model, year, and VIN range below. Concern Outline: On certain subject vehicles, the rear door glass holder may detach from the door glass due to improper urethane adhesion. If the glass holder separates from the door glass, a rattling noise may occur, and the door glass may not roll down. Repair Outline: Replace both rear door glass in the vehicle \(the rear door quarter glass is not affected\).
- [DRW60 Repair](/bulletins/11036712.md), 2026-09-02, Service campaign: UNKNOWN OR OTHER; STRUCTURE:BODY. Subject: Notification of Dealer Re\-Work \(DRW60\) – 2026MY CX\-50 and CX\-50 Hybrid \- Rear Door Glass Holder Detach Issue Dear Mazda Dealer Colleagues, Mazda Motor Corporation has decided to conduct a Dealer Re\-Work on certain 2026MY CX\-50 and CX\-50 Hybrid vehicles. Please see the description, model, year, and VIN range below. Concern Outline: On certain subject vehicles, the rear door glass holder may detach from the door glass due to improper urethane adhesion. If the glass holder separates from the door glass, a rattling noise may occur, and the door glass may not roll down. Repair Outline: Replace both rear door glass in the vehicle \(the rear door quarter glass is not affected\).
- [DRW60 Dlr Ltr](/bulletins/11036710.md), 2026-09-02, Service campaign: STRUCTURE:BODY. Subject: Notification of Dealer Re\-Work \(DRW60\) – 2026MY CX\-50 and CX\-50 Hybrid \- Rear Door Glass Holder Detach Issue Dear Mazda Dealer Colleagues, Mazda Motor Corporation has decided to conduct a Dealer Re\-Work on certain 2026MY CX\-50 and CX\-50 Hybrid vehicles. Please see the description, model, year, and VIN range below. Concern Outline: On certain subject vehicles, the rear door glass holder may detach from the door glass due to improper urethane adhesion. If the glass holder separates from the door glass, a rattling noise may occur, and the door glass may not roll down. Repair Outline: Replace both rear door glass in the vehicle \(the rear door quarter glass is not affected\).
- [09\-018\-26](/bulletins/11033117.md), 2026-06-02, Service bulletin: STRUCTURE:BODY. This bulletin supersedes the previously issued bulletin\(s\) listed below. The changes are noted in Red. 09\-031/25 08/05/25 DESCRIPTION While driving on gravel or dusty roads, dust accumulates at the lower inner edge of the door garnish. When the rear door is opened, the dust may be blown up and enter the cabin, adhering to the seats and the floor. This is caused by a large gap at the lower part of the boundary between the rear door and the front door, and air containing dust and/or sand is sucked up into the gap, accumulating at the lower edge of the rear door garnish while driving. To eliminate this concern, a mass production change is under study. NOTE: In environments where passengers frequently enter and exit the vehicle under dusty conditions \(e.g. dirt or gravel roads, off\-road driving\), a certain amount of dust will enter into the cabin, even in other types of vehicles. Therefore, this phenomenon is not limited to the causes described in this document. Customers having this concern should have their vehicle repaired using the following repair procedure. NOTE: This repair procedure is an interim countermeasure. After a mass production change is implemented, the repair procedure will be updated. Attach the protectors \(urethane pads, deflectors and protectors\) to both sides of the designated locations according to the following steps.
- [SA\-031\-26](/bulletins/11032104.md), 2026-05-05, Service bulletin: STRUCTURE:BODY; UNKNOWN OR OTHER. DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN plate \(bulkhead\-mounted and visible through the lower\-left area of the windshield\), contact DAG \(Dealer Assistance Group\) using VIN Plate Request Form available on One Mazda. To obtain a replacement vehicle certification label \(located on the B􀀀pillar or front door\), contact your assigned DSM \(District Service Manager\) to place the order. If DSM contact information is not available, refer to the Dealer \& Field Contact Directory.
- [SA\-021\-26](/bulletins/11032100.md), 2026-05-05, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY. This Service Alert supersedes the previously issued SAs and bulletin\(s\) listed below: The changes are noted below in red. SA\-010/23 02/09/23 DESCRIPTION Some customers may experience one or more electrical malfunctions after a vehicle body repair. A newly painted fender stay \(2\) may be causing a poor front harness \(1\) ground connection. The front fender stay \(2\) newly painted surface at ground point \(3\), where attachment bolt \(4\) is seated, may create a poor front harness ground connection. NOTE: DO NOT paint ground point \(3\) attachment bolt \(4\) is seated. NEWLY INSTALLED FRONT FENDER STAY NOTE: CAUTION: If the bolt \(4\) contact area \(3\) is painted when the front fender stay \(2\) is newly replaced, it could cause a malfunction in the PCM. Before painting a newly replaced part, protect the bolt \(4\) contact area \(3\) with masking tape \(5\) as shown in the figure.

JSON: [/v1/bulletins/11024995](/v1/bulletins/11024995)

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