Service bulletin 09-036-25

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	11023698
Published by NHTSA	2025-10-03
Manufacturer's number	09-036-25
Manufacturer's date	2025-09-25
NHTSA component	SEATS

NHTSA's summary

Some customers may complain that the fabric part of the seat is fraying. This is caused by a lack of durability of the fabric. To eliminate this concern, the durability of the seat fabric has been improved.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Seats

Vehicles listed
MAZDA CX-50	2023, 2024

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
09-004-26	2026-02-03. Service bulletin. Some vehicles may exhibit a crack in the door side of the front seat cushion trim. Cracks develop along the areas where wrinkles form when weight is applied to the seat. When exiting the vehicle, the door-side surface of the cushion trim may be folded and compressed. When entering the vehicle, the surface of the cushion bolster may be rubbed and stretched. Repeated occurrences of these conditions may result in a crack forming in the surface of the seat cushion trim. To eliminate this concern, the material of the door-side surface of the front seat cushion trim has been modified to improve tear strength and scratch resistance.
09-001-26	2026-02-03. Service bulletin. There are wrinkles on the leather seat cushion and/or seat back surface at PDI, when new vehicle is delivered, or when new upholstery is installed under Warranty repair. NOTE: This repair is not a permanent fix, it is meant to make new seats look their best when the vehicle is first presented to the customer. Wrinkles may not be completely removed after the repair is completed. Leather is a natural material and may develop some wrinkles due to aging and wear during normal usage.
SA-049-24	2024-09-04. Service bulletin. The removal and installation procedures for front seat components are missing from MGSS. Please follow these two procedures in this SA until the WSM is updated.
09-036-24	2024-08-02. Service bulletin. At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. NOTE: This repair is not a permanent fix, it is meant to make new seats look their best when the vehicle is first presented to the customer. • Wrinkles may not be completely removed after the repair is completed. • Leather is a natural material and may develop some wrinkles due to aging and wear during normal useage.
SA-080-23	2024-01-04. Service bulletin. When folding down the rear seat back, there is a possibility that the seat belt buckle may cause a dent on the rear seats. This occurs because the buckle is stored too low on the belt, pressing it between the seat back and the seat bottom. The buckle stop button was moved 100mm upward to reduce the chance this will occur.
09-007-23c	2023-12-05. Service bulletin. At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
ONP08	2023-07-06. Service bulletin. ONP08 - 2023 CX-50 OWNERS MANUAL CONCERN - LEAFLET INSERT - The Owners Manual for certain CX-50 vehicles does not contain instructions as summarized below, which could cause a customer to not properly understand certain operating procedures and warnings/cautions. Therefore, we sent a leaflet with updated information to certain CX-50 vehicles. This campaign is not a recall or special service program and no repair is required. Below is a summary of the leaflet and updated (missing) instructions: Operating procedures for the front passenger power seat (slide, recline & height adjustment) Operating procedures for the remote handle of rear seats, warnings & caution indications Warning when operating the power folding outside mirror Function overview, warnings & caution about Trailer Stability Control (TSC)
09-007-23b	2023-07-05. Service bulletin. At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
09-007-23a	2023-05-03. Service bulletin. At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
09-007-23	2023-03-04. Service bulletin. At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair specialist using the following repair procedure.