# Other Customer Script\-Expl Hood

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Other
- NHTSA id: 11023374
- Published by NHTSA: 2025\-09\-29
- Manufacturer's number: Customer Script\-Expl Hood
- Manufacturer's date: 2025\-09\-29
- NHTSA component: STRUCTURE:BODY

## NHTSA's summary

2020\-2025 MY Explorer hood\- customer script

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2025/MC-11023374-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2025/MC-11023374-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Body and frame

## Vehicles listed

- 2020 to 2025 FORD EXPLORER

## Recalls for the same vehicles and component

- [2025548](/recalls/tc/2025548.md), 2025-10-11: Structure
- [25V316000](/recalls/nhtsa/25V316000.md), 2025-05-09: STRUCTURE:FRAME AND MEMBERS
- [25V020000](/recalls/nhtsa/25V020000.md), 2025-01-17: STRUCTURE:FRAME AND MEMBERS; POWER TRAIN:AUTOMATIC TRANSMISSION
- [2022336](/recalls/tc/2022336.md), 2022-06-24: Structure
- [22V454000](/recalls/nhtsa/22V454000.md), 2022-06-24: ENGINE; STRUCTURE:FRAME AND MEMBERS

## Other bulletins for the same vehicles and component

- [SSM 55118](/bulletins/11036529.md), 2026-09-01, Service bulletin: ELECTRICAL SYSTEM; UNKNOWN OR OTHER; STRUCTURE:BODY. Some of the following vehicles: \* 2023\-2025 F\-Super Duty built on or before 02\-Feb\-2025 \* 2024\-2026 Ranger/Bronco/Mustang \* 2024\-2025 F\-150 built on or before 15\-Jul\-2025 \* 2024\-2025 Nautilus built on or before 16\-Feb\-2025 \* 2025 Explorer/Aviator built on or before 01\-Feb\-2025 may exhibit all of the following symptoms: \- "No Key Detected" message displayed on the instrument panel cluster \(IPC\). \- Key fob does not work in the backup slot. \- Remote keyless entry \(RKE\) \(lock and unlock from the key fob\) functionality will work to lock/unlock the vehicle. If the vehicle exhibits these symptoms, start the vehicle using both key fobs. If the no crank/no start condition with "No Key Detected" concern is present, reprogram both key fobs and retest. If the no crank/no start condition with "No Key Detected" is still present, replace the body control module \(BCM\). Refer to Workshop Manual \(WSM\), Section 419\-10. For claiming, use causal part 15604 and labor operation MT55118SSM up to 1.8 hours.
- [RGTM\-26.AF Expl\&Aviator](/bulletins/11036517.md), 2026-09-01, Over\-the\-air update: ELECTRICAL SYSTEM; STRUCTURE:BODY; UNKNOWN OR OTHER. Quality improvements include: \-Rear Gate latch calibration update to permit unlatching via the release button when the system has lost position memory and is stuck in a middle\-latch position
- [SSM 55069](/bulletins/11036103.md), 2026-08-11, Service bulletin: VISIBILITY/WIPER; ELECTRICAL SYSTEM; STRUCTURE:BODY. Some 2020\-2025 Explorer vehicles equipped with a power roof opening panel may exhibit a sunshield with localized bunching or binding/inoperative. This may be due to a broken or missing sunshield fabric retainer/clip. A revised sunshield clip \(LJ6Z\-5452118\-B\) is now available to address this condition. It is not necessary to replace the entire sunshield assembly if the clip\(s\) are broken or missing. Refer to Workshop Manual \(WSM\), Section 501\-17 Roof Opening Panel \> General Procedures \> Inspection and Replacement of the Roof Opening Panel Shield Clip.
- [SSM 55060](/bulletins/11035581.md), 2026-08-04, Service bulletin: STRUCTURE:BODY; ELECTRICAL SYSTEM; VISIBILITY/WIPER. Some 2024\-2026 Explorer vehicles built on or before 27\-Feb\-2026 and equipped with the panoramic glass roof may exhibit an uneven gap at the front edge of the roof opening panel shield when fully closed. The gap is an appearance issue only, but may allow outside light to pass through the opening. A new gap hider seal has been released to correct this condition \(service part number SB5Z\-7851884\-A\). Adjustment or replacement of the glass, shade or headliner assembly is not necessary. The new seal is installed directly onto the existing vertical flange that is present and visible at the front of the opening when the shade is opened. Once installed, the front edge of the shade will press against the new seal when fully closed. To install, center the seal in the opening with the flexible material facing the power shade and press the seal u\-channel over the vertical flange. Explorer vehicles built on or after 27\-Feb\-2026 have the seal already installed and can be referenced if necessary. Once the seal is installed, perform the shield/shade initialization procedure in Workshop Manual \(WSM\), Section 501\-05 \> Gen
- [SSM 54882](/bulletins/11033260.md), 2026-06-03, Service bulletin: STRUCTURE:BODY; ELECTRICAL SYSTEM. Some 2025\-2026 Explorer/Aviator vehicles may exhibit a no crank/no start/discharged battery condition with diagnostic trouble codes \(DTC\) B144D:29, B144E:29, B1555:29, B1556:29 and/or U3003:16 stored in the rear gate trunk module \(RGTM\). The power liftgate may also be inoperative. This may be due to water intrusion into the left and/or right power liftgate motors caused by a loose grommet on the electrical harness at the body pass\-through. To correct this condition, install a new power liftgate motor corresponding to the DTC\(s\) set in the RGTM \(B144D:29/B144E:29 Ýleft¨ or B1555:29/B1556:29 Ýright¨\). To prevent water intrusion into the new liftgate motor, make sure the grommet on the new motor is seated properly by pushing on the grommet at the body pass\-through until it clicks into place. For claiming, use causal part 14B351 \(Explorer\) or 14B350 \(Aviator\) and labor operations 12651D and 14350AL \(left\) or 14350AR \(right\) or 14350AT \(both\) \<br /\>\<br /\> If a vehicle with this concern exhibits water intrusion, corrosion, or unseated grommets in or around the liftgate motor, submit a Global Concern Report
- [SSM 54829](/bulletins/11032762.md), 2026-05-19, Service bulletin: VISIBILITY/WIPER; STRUCTURE:BODY. Some 2024\-2026 Nautilus and 2025\-2026 Explorer/Aviator vehicles equipped with power autofold exterior mirrors may exhibit concerns with the passenger mirror not automatically folding in or out at times, while the driver side mirror automatically folds properly. This may be due to the software in the driver door module \(DDM\) and passenger door module \(PDM\). To correct the condition, reprogram the DDM and PDM using the latest software level of the Ford Diagnosis and Repair System \(FDRS\) scan tool. For claiming, use causal part 14B291 and labor operation MT14B291SSM up to 0.4 hours.
- [DDM\-26.21.5 Explorer](/bulletins/11032708.md), 2026-05-15, Over\-the\-air update: VISIBILITY/WIPER; STRUCTURE:BODY. Quality improvements include: \-Prevents window bounce backs after using the one touch up feature
- [SSM 54800](/bulletins/11032685.md), 2026-05-14, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY. Some 2025\-2026 Explorer/Aviator and 2026 Expedition/Navigator vehicles may exhibit an intermittent inoperative remote start feature using either the key fobs or the Ford/Lincoln App. This may be due to the software in the body control module \(BCM\). After replicating the concern, use the Ford Diagnosis and Repair System \(FDRS\) to monitor the RMTSTRT\_F\_ARB\_LST and RMTSTRT\_F\_TRGT\_NM parameter identification \(PIDS\) in the BCM. If both PID values show "true" in any of the last 5 saved values, engineering is currently working on a solution for this condition that is expected in Q4 2026. Schedule service appointments for customers once the repair becomes available. If either of the BCM PID values do not show "true" in any of the saved values, refer to Workshop Manual \(WSM\), Section 501\-14 Handles, Locks, Latches, Entry Systems \> Diagnosis and Testing \> Locks, Latches and Entry Systems \> Pinpoint Test R \(Explorer/Aviator\)/Pinpoint Test V \(Expedition/Navigator\) for normal diagnostics and repair as necessary outside of this article. For claiming, use causal part 15604 and labor operations 12651D and 12651D45
- [SSM 54646](/bulletins/11032252.md), 2026-05-05, Service bulletin: FUEL/PROPULSION SYSTEM; UNKNOWN OR OTHER; STRUCTURE:BODY. Some 2020\-2024 Explorer/Police Interceptor Utility hybrid vehicles may exhibit a "Refuel Error See Manual" message in the instrument panel cluster \(IPC\) after installing a replacement fuel filler door assembly \(7827936\). This may be due to a concern with the replacement fuel filler door assembly. If diagnostics in the Workshop Manual \(WSM\), Section 501\-14 Body \> Handles, Locks, Latches and Entry Systems \> lead to fuel filler door switch replacement, install a new fuel filler door assembly ordered from depot stock to correct this condition. Suspect parts have been cleared from parts depot inventory.
- [PHX\-25.DC Explorer](/bulletins/11029648.md), 2026-03-05, Over\-the\-air update: STRUCTURE:BODY; ELECTRICAL SYSTEM. "Quality improvements include: \-Enables the Open on Approach feature on the vehicle"

JSON: [/v1/bulletins/11023374](/v1/bulletins/11023374)

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