# Service bulletin SA\-039/25

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 11022742
- Published by NHTSA: 2025\-09\-05
- Manufacturer's number: SA\-039/25
- Manufacturer's date: 2025\-08\-22
- NHTSA component: UNKNOWN OR OTHER; STRUCTURE:BODY
- Manufacturer's system: Body Trim

## NHTSA's summary

Some vehicles may experience exterior trim heat damage such \(melted, separating, etc.\) when parked near a glass building or Low\-E windows. This may be caused by the sun's reflection. If a structure's windows create enough of a curve, the concave glass can focus the sun's rays onto a small area and acting like magnifiying glass direct the sunbeams into a hot pinpoint of light. This magnifcation of the sun's rays can cause damage to vehicle trim \(see examples\). Additional information and exemplar images regarding this phenomenon can be found by performing a google search.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2025/MC-11022742-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2025/MC-11022742-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Body and frame

## Vehicles listed

- 2016 to 2021 MAZDA CX\-3
- 2020 to 2026 MAZDA CX\-30
- 2013 to 2025 MAZDA CX\-5
- 2023 to 2026 MAZDA CX\-50
- 2025 to 2026 MAZDA CX\-50 HYBRID
- 2007 to 2012 MAZDA CX\-7
- 2025 to 2026 MAZDA CX\-70
- 2025 to 2026 MAZDA CX\-70 PLUG\-IN HYBRID
- 2007 to 2023 MAZDA CX\-9
- 2024 to 2026 MAZDA CX\-90
- 2024 to 2026 MAZDA CX\-90 PLUG\-IN HYBRID
- 2011 to 2014 MAZDA MAZDA2
- 2004 to 2026 MAZDA MAZDA3
- 2006 to 2010 MAZDA MAZDA5
- 2012 to 2015 MAZDA MAZDA5
- 2004 to 2021 MAZDA MAZDA6
- 2022 to 2023 MAZDA MX\-30
- 2006 to 2026 MAZDA MX\-5
- 2004 to 2011 MAZDA RX\-8

## Recalls for the same vehicles and component

- [24V814000](/recalls/nhtsa/24V814000.md), 2024-10-31: STRUCTURE:INTERIOR PANELS:DASHBOARD; ELECTRICAL SYSTEM:SOFTWARE
- [2021075](/recalls/tc/2021075.md), 2021-02-19: Structure
- [21V086000](/recalls/nhtsa/21V086000.md), 2021-02-18: STRUCTURE:BODY:HATCHBACK/LIFTGATE
- [2019321](/recalls/tc/2019321.md), 2019-06-27: Structure
- [19V496000](/recalls/nhtsa/19V496000.md), 2019-06-27: STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
- [2019201](/recalls/tc/2019201.md), 2019-04-25: Structure
- [19V323000](/recalls/nhtsa/19V323000.md), 2019-04-25: STRUCTURE; SUSPENSION:FRONT:CONTROL ARM
- [2018504](/recalls/tc/2018504.md), 2018-09-14: Structure
- [18V631000](/recalls/nhtsa/18V631000.md), 2018-09-14: SUSPENSION:FRONT:CONTROL ARM; STRUCTURE
- [2016431](/recalls/tc/2016431.md), 2016-09-06: Structure

## Other bulletins for the same vehicles and component

- [DRW60 Warr b](/bulletins/11037896.md), 2026-10-03, Service campaign: STRUCTURE:BODY. Subject: Notification of Dealer Re\-Work \(DRW60\) – 2026MY CX\-50 and CX\-50 Hybrid \- Rear Door Glass Holder Detach Issue Dear Mazda Dealer Colleagues, Mazda Motor Corporation has decided to conduct a Dealer Re\-Work on certain 2026MY CX\-50 and CX\-50 Hybrid vehicles. Please see the description, model, year, and VIN range below. Concern Outline: On certain subject vehicles, the rear door glass holder may detach from the door glass due to improper urethane adhesion. If the glass holder separates from the door glass, a rattling noise may occur, and the door glass may not roll down. Repair Outline: Replace both rear door glass in the vehicle \(the rear door quarter glass is not affected\).
- [09\-026\-26](/bulletins/11037627.md), 2026-10-01, Service bulletin: STRUCTURE:BODY. This bulletin supersedes the previously issued bulletin\(s\) listed below. The changes are noted in Red text. 09\-043/25 11/26/2025 DESCRIPTION Some vehicles may experience a clicking noise when opening and/or closing the front door due to a broken front door checker plate. To reduce the clicking noise, the material of the plastic component in the door checker has been modified. REPAIR PROCEDURE 1. Verify the customer concern. 2. Replace the front door checker plate with the interim countermeasure part according to the instructions on MGSS FRONT DOOR CHECKER REMOVAL/INSTALLATION. NOTE: Repair only the affected side.
- [SA\-056\-26](/bulletins/11037014.md), 2026-09-04, Service bulletin: STRUCTURE:BODY; FUEL/PROPULSION SYSTEM. DESCRIPTION Some customers will report that their fuel filler lid \(door\) was stuck closed and would not open to refuel the vehicle. The fuel door may or may not be missing. REPAIR PROCEDURE 1. Check the system operation as noted in the PHEV Refueling Procedure and check for DTC.
- [DRW60 Warr](/bulletins/11036716.md), 2026-09-02, Other: STRUCTURE:BODY. Subject: Notification of Dealer Re\-Work \(DRW60\) – 2026MY CX\-50 and CX\-50 Hybrid \- Rear Door Glass Holder Detach Issue Dear Mazda Dealer Colleagues, Mazda Motor Corporation has decided to conduct a Dealer Re\-Work on certain 2026MY CX\-50 and CX\-50 Hybrid vehicles. Please see the description, model, year, and VIN range below. Concern Outline: On certain subject vehicles, the rear door glass holder may detach from the door glass due to improper urethane adhesion. If the glass holder separates from the door glass, a rattling noise may occur, and the door glass may not roll down. Repair Outline: Replace both rear door glass in the vehicle \(the rear door quarter glass is not affected\).
- [DRW60 Repair a](/bulletins/11036714.md), 2026-09-02, Service campaign: STRUCTURE:BODY; UNKNOWN OR OTHER. Subject: Notification of Dealer Re\-Work \(DRW60\) – 2026MY CX\-50 and CX\-50 Hybrid \- Rear Door Glass Holder Detach Issue Dear Mazda Dealer Colleagues, Mazda Motor Corporation has decided to conduct a Dealer Re\-Work on certain 2026MY CX\-50 and CX\-50 Hybrid vehicles. Please see the description, model, year, and VIN range below. Concern Outline: On certain subject vehicles, the rear door glass holder may detach from the door glass due to improper urethane adhesion. If the glass holder separates from the door glass, a rattling noise may occur, and the door glass may not roll down. Repair Outline: Replace both rear door glass in the vehicle \(the rear door quarter glass is not affected\).
- [DRW60 Repair](/bulletins/11036712.md), 2026-09-02, Service campaign: UNKNOWN OR OTHER; STRUCTURE:BODY. Subject: Notification of Dealer Re\-Work \(DRW60\) – 2026MY CX\-50 and CX\-50 Hybrid \- Rear Door Glass Holder Detach Issue Dear Mazda Dealer Colleagues, Mazda Motor Corporation has decided to conduct a Dealer Re\-Work on certain 2026MY CX\-50 and CX\-50 Hybrid vehicles. Please see the description, model, year, and VIN range below. Concern Outline: On certain subject vehicles, the rear door glass holder may detach from the door glass due to improper urethane adhesion. If the glass holder separates from the door glass, a rattling noise may occur, and the door glass may not roll down. Repair Outline: Replace both rear door glass in the vehicle \(the rear door quarter glass is not affected\).
- [DRW60 Dlr Ltr](/bulletins/11036710.md), 2026-09-02, Service campaign: STRUCTURE:BODY. Subject: Notification of Dealer Re\-Work \(DRW60\) – 2026MY CX\-50 and CX\-50 Hybrid \- Rear Door Glass Holder Detach Issue Dear Mazda Dealer Colleagues, Mazda Motor Corporation has decided to conduct a Dealer Re\-Work on certain 2026MY CX\-50 and CX\-50 Hybrid vehicles. Please see the description, model, year, and VIN range below. Concern Outline: On certain subject vehicles, the rear door glass holder may detach from the door glass due to improper urethane adhesion. If the glass holder separates from the door glass, a rattling noise may occur, and the door glass may not roll down. Repair Outline: Replace both rear door glass in the vehicle \(the rear door quarter glass is not affected\).
- [09\-024\-26](/bulletins/11036698.md), 2026-09-02, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY. DESCRIPTION Some vehicles may exhibit a condition in which a warning buzzer \(error sound\) is heard, and the power liftgate \(PLG\) does not open or close automatically. When these symptoms happen, DTCs B144F:11 or B144F:13 may be stored. B144F:11 Power liftgate \(PLG\) drive unit motor circuit malfunction B144F:13 Power liftgate \(PLG\) drive unit motor circuit malfunction NOTE: The liftgate can be opened or closed manually, though effort may be higher without the motor assist. Due to improper assembly of the brush spring within the PLG unit motor, the contact pressure of the brush decreases, resulting in poor continuity. As a result, sufficient current may not be supplied to the motor. The manufacturing process has been improved to ensure proper positioning of the spring during assembly. REPAIR PROCEDURE Replace the power liftgate drive unit according to the instructions on MGSS POWER LIFTGATE \(PLG\) DRIVE UNIT REMOVAL/INSTALLATION.
- [09\-020\-26](/bulletins/11034437.md), 2026-07-03, Service bulletin: SEATS; STRUCTURE:BODY; UNKNOWN OR OTHER. DESCRIPTION Some vehicles may exhibit scratches \(1\) on the rear of the seat back bar garnish \(2\) from contact with the convertible top \(3\). Due to assembly variations, the clearance between the seat back bar garnish and the convertible top is too small on some vehicles. REPAIR PROCEDURE 6. Install the seat back crossmember assembly from the vehicle according to the instructions on MGSS online or the Workshop Manual \(section 09\-10 SEAT BACK CROSSMEMBER ASSEMBLY REMOVAL/INSTALLATION\). 7. Reinstall the rear seat back bar garnish while twisting the garnish so that the garnish can be kept closer to the seat back bar and away from the convertible top \(for both left and right sides\).
- [09\-018\-26](/bulletins/11033117.md), 2026-06-02, Service bulletin: STRUCTURE:BODY. This bulletin supersedes the previously issued bulletin\(s\) listed below. The changes are noted in Red. 09\-031/25 08/05/25 DESCRIPTION While driving on gravel or dusty roads, dust accumulates at the lower inner edge of the door garnish. When the rear door is opened, the dust may be blown up and enter the cabin, adhering to the seats and the floor. This is caused by a large gap at the lower part of the boundary between the rear door and the front door, and air containing dust and/or sand is sucked up into the gap, accumulating at the lower edge of the rear door garnish while driving. To eliminate this concern, a mass production change is under study. NOTE: In environments where passengers frequently enter and exit the vehicle under dusty conditions \(e.g. dirt or gravel roads, off\-road driving\), a certain amount of dust will enter into the cabin, even in other types of vehicles. Therefore, this phenomenon is not limited to the causes described in this document. Customers having this concern should have their vehicle repaired using the following repair procedure. NOTE: This repair procedure is an interim countermeasure. After a mass production change is implemented, the repair procedure will be updated. Attach the protectors \(urethane pads, deflectors and protectors\) to both sides of the designated locations according to the following steps.

JSON: [/v1/bulletins/11022742](/v1/bulletins/11022742)

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