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Service bulletin LI46.10-P-078012

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id11017516
Published by NHTSA2025-05-02
Manufacturer's numberLI46.10-P-078012
Manufacturer's date2025-04-11
NHTSA componentSTEERING; ELECTRICAL SYSTEM

NHTSA's summary

Complaint Hand detection system not operating correctly / vehicles with code 266 Fault message in instrument cluster: "Active Emergency Stop Assist not available" "Active Lane Keeping Assist not available" Cause Possible causes: the hand detection mat, the hand detection control unit, the contacts and the steering wheel harness. Remedy Test Procedure: Perform an initial quick test with freeze frame data. Save the N179 - Hand detection system (HE) and N62/4 - Driver assistance system (SG-FAS) control unit logs. Note the fault frequency of fault codes set. Delete the N179 and N62/4 fault memory. Test: Please flash the IDC (N62/4) software A223 902 75 37 (only applies to HOSWD223). Erase fault memory Reset the HOSWD control unit in line with the guided test in Xentry. Using both hands, "scan" the steering wheel all the way round, including the chrome molding at 6 o'clock (see Picture 1). Read out fault memory and follow steps below for any faults set. Remedy: Switch on ignition without touching the steering wheel. If after 10 seconds without touching the steering wheel, one of the two fault messages appears in the IC: Please check contacts and feed lines in the steering wheel by means of visual inspection for damage, crimped connections, loose connections, etc. (example in picture 2 and 3). If there is visible damage -> replace steering wheel electronics or feed lines. If there is no visible damage -> replace steering wheel rim. If no yellow message appears in the instrument cluster within 10 seconds: Please grab the steering wheel all the way round, including the 6 o'clock chrome molding, with both hands (see picture 1). If the fault is triggered by grabbing the steering wheel rim or pressing on the 6 o'clock clasp, check contacts and feed lines in the steering wheel by means of visual inspection for damage, crimped connections, loose connections, etc. (example in picture 2 and 3). Check ground connections (screw connections and cable to steering wheel rim); if necessary tighten screws/bolts and check for corrosion (Picture 4). If there is visible damage -> replace steering wheel electronics or feed lines. If no defect is visible: Please do not replace the steering wheel, but wait for new coding parameters which should be available 05/2025. Vehicles with control unit N179 - Hand detection system (HE): B1E7614: Check contacts and wiring harness in steering wheel by carrying out a visual check for damage, pinched areas, loose connections, etc. (examples in Figs. 2 and 3); If no damage is noted replace the N135 - Steering wheel electronics (LRE) and reassess. If fault code returns replace the steering wheel. B1E7713: Please check the wires and connections in the steering wheel. Afterwards, please check whether the complaint is caused by over torqued screws on steering wheel trim pieces. To do this, please loosen the screws slightly and reevaluate the situation. (Picture 4). P164456: Perform SCN coding. P1CA000: Perform an initial start-up on the N179 hand detection control unit. Faults in N62/4 - Driver assistance system (SG-FAS) control unit with U186B29, U0429E0, U042941, U042929, U042902, U0429E1: If no fault is stored in the N179 control unit: Scan steering wheel as indicated in the test procedure and check whether the fault is reproducible. If no fault code is stored in the hand detection control unit, the fault codes in the driver assistance systems control unit are precautionary messages. Software for the N62/4 - Driver assistance system (SG-FAS) is now available for Star 3 vehicles only. Fault in IDC223 control unit: U186B29: Delete fault memory and flash the new IDC (N62/4) software A223 902 75 37. If the software update is not available, or the problem persists, create a TIPS case. Fault in IDC213 control unit: U0429E0, U042941, U042929, U042902, U0429E1: If no fault is stored in the HOSWD control unit then scan the steering wheel and check whether the fault is reproducible. If reproducible: Create a TIPS case, adding the

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Steering

Trouble codes named

B1E76, B1E77, P1644, P1CA0, U0429, U186B

Vehicles listed
MERCEDES EQA2021
MERCEDES-BENZ A 2202020 to 2022
MERCEDES-BENZ AMG A352020 to 2021
MERCEDES-BENZ AMG C432023 to 2024
MERCEDES-BENZ AMG C43 4MATIC2023
MERCEDES-BENZ AMG C63 S E2024
MERCEDES-BENZ AMG CLA352020 to 2024
MERCEDES-BENZ AMG CLA452020 to 2024
MERCEDES-BENZ AMG CLE532024
MERCEDES-BENZ AMG CLS532020 to 2021
MERCEDES-BENZ AMG E532020 to 2023
MERCEDES-BENZ AMG E63 S2023
MERCEDES-BENZ AMG E63S2020 to 2021
MERCEDES-BENZ AMG EQE2023 to 2024
MERCEDES-BENZ AMG EQE SUV 4MATIC2024 to 2025
MERCEDES-BENZ AMG EQS2022 to 2024
MERCEDES-BENZ AMG GLA 352024 to 2025
MERCEDES-BENZ AMG GLA352021 to 2023
MERCEDES-BENZ AMG GLA452021 to 2023
MERCEDES-BENZ AMG GLB352020 to 2025
MERCEDES-BENZ AMG GLC432024
MERCEDES-BENZ AMG GLC63 S E2025
MERCEDES-BENZ AMG GLC63 S E 4MATIC+ COUPE2025
MERCEDES-BENZ AMG GLE532021 to 2022
MERCEDES-BENZ AMG GLE53 4MATIC+2023 to 2024
MERCEDES-BENZ AMG GLE63 S2021 to 2022
MERCEDES-BENZ AMG GLE63 S 4MATIC+2023 to 2024
MERCEDES-BENZ AMG GLS632020 to 2022
MERCEDES-BENZ AMG GLS63 4MATIC+2023 to 2024
MERCEDES-BENZ AMG GT552024 (the catalog's model; the bulletin names a series or trim of it)
MERCEDES-BENZ AMG GT632024 (the catalog's model; the bulletin names a series or trim of it)
MERCEDES-BENZ AMG GT63 S E2025 (the catalog's model; the bulletin names a series or trim of it)
MERCEDES-BENZ AMG SL432023 to 2024
MERCEDES-BENZ AMG SL552022 to 2024
MERCEDES-BENZ AMG SL632022 to 2023
MERCEDES-BENZ AMG SL63 4MATIC+2023
MERCEDES-BENZ AMG SL63 S E2024 to 2025
MERCEDES-BENZ C 3002022 to 2025
MERCEDES-BENZ CLA 2502020 to 2024
MERCEDES-BENZ CLE 3002024 (the catalog's model; the bulletin names a series or trim of it)
MERCEDES-BENZ CLE 4502024 (the catalog's model; the bulletin names a series or trim of it)
MERCEDES-BENZ CLS 4502020 to 2023
MERCEDES-BENZ E 3502020 to 2023
MERCEDES-BENZ E 4502020 to 2023
MERCEDES-BENZ EQB 250+2023 to 2025
MERCEDES-BENZ EQB 300 4MATIC2022 to 2025
MERCEDES-BENZ EQB 350 4MATIC2022 to 2025
MERCEDES-BENZ EQE 350 4MATIC2023 to 2025
MERCEDES-BENZ EQE 350+2023 to 2024
MERCEDES-BENZ EQE 5002023 to 2024
MERCEDES-BENZ EQE SUV 350 4MATIC2023 to 2025
MERCEDES-BENZ EQE SUV 350+2023 to 2025
MERCEDES-BENZ EQE SUV 500 4MATIC2023 to 2025
MERCEDES-BENZ EQS 4502022
MERCEDES-BENZ EQS 450 4MATIC2023
MERCEDES-BENZ EQS 450+2022 to 2024
MERCEDES-BENZ EQS 5802022 to 2024
MERCEDES-BENZ EQS 580 4MATIC2023
MERCEDES-BENZ EQS SUV 450 4MATIC2023 to 2025
MERCEDES-BENZ EQS SUV 450+2023 to 2025
MERCEDES-BENZ EQS SUV 580 4MATIC2023 to 2025
MERCEDES-BENZ GLA 2502021 to 2025
MERCEDES-BENZ GLC 3002023 to 2025
MERCEDES-BENZ GLC 300 COUPE2024
MERCEDES-BENZ GLC 350 E 4MATIC2025
MERCEDES-BENZ GLE 3502020 to 2024
MERCEDES-BENZ GLE 350 4MATIC2025
MERCEDES-BENZ GLE 4502020 to 2024
MERCEDES-BENZ GLE 450E 4MATIC2024 to 2025
MERCEDES-BENZ GLE 5802020 to 2021
MERCEDES-BENZ GLE 580 4MATIC2022 to 2024
MERCEDES-BENZ GLS 4502020
MERCEDES-BENZ GLS 450 4MATIC2022 to 2024
MERCEDES-BENZ GLS 580 4MATIC2020
MERCEDES-BENZ GLS 580 4MATIC2022 to 2024
MERCEDES-BENZ GLS4502021
MERCEDES-BENZ GLS5802021
MERCEDES-BENZ S 5002021
MERCEDES-BENZ S 5002023
MERCEDES-BENZ S 500 4MATIC2022 to 2024
MERCEDES-BENZ S 5802021
MERCEDES-BENZ S 5802023
MERCEDES-BENZ S 580 4MATIC2022 to 2024
MERCEDES-BENZ S 580 E2023
MERCEDES-BENZ S 580 E 4MATIC2023 to 2024
MERCEDES-BENZ redundant EQE 3502024
MERCEDES-BENZ redundant EQE 350 4MATIC2023
MERCEDES-BENZ redundant EQS 4502023 to 2024
MERCEDES-MAYBACH EQS SUV 680 4MATIC2024 to 2025
MERCEDES-MAYBACH GLS 6002021
MERCEDES-MAYBACH GLS 600 4MATIC2022 to 2024
MERCEDES-MAYBACH S 5802021
MERCEDES-MAYBACH S 580 4MATIC2022 to 2024
MERCEDES-MAYBACH S 6802023 to 2024
MERCEDES-MAYBACH S 680 4MATIC2022 to 2023

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
25V1290002025-02-28. ELECTRICAL SYSTEM:PROPULSION SYSTEM
20246152024-10-18. Electrical
20241052024-02-16. Electrical

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
OTA-Comm. Mod. SW. Update2026-10-06. Over-the-air update. A software update will be performed that provides enhancements to the robustness and system stability of the communication module. The update is free of charge and runs in the background, which takes about 8 minutes to install. During this time, the vehicle can be driven without any restrictions, and the new software will be active with the next ignition cycle. Remedy MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customer’s vehicle free of charge and do not require a dealer visit.
LI46.10-P-0808962026-10-06. Service bulletin. Complaint Slight creaking noises when steering. Cause Noises may come from one or more sleeves of the horn contact plate. Remedy Remove the horn contact plate and check the sleeves for noise; see attached video. If necessary, apply lubricant to the sleeves.
LI54.71-P-0791042026-10-02. Service bulletin. Complaint Traffic sign symbol for "Traffic Sign Assist" is blinking in instrument cluster without obvious cause usually with one of the following scenarios: • Flashing without a speed limit ("‑ ‑"). • Flashing when current vehicle speed is under speed limit. • Flashing between US speed limit symbol and European speed limit symbol. NOTE: • Verify that the concern falls under one of the attachment videos. If not, then it is outside of the scope of this LI. • This also does not cover "Traffic Sign Inoperative" messages on the instrument cluster. Cause There are two identified reasons for this concern: 1. Country code information stored incorrectly at a particular geographic latitude range. 2. Incorrect reference data when the vehicle is started and a GPS signal is not immediately available. Remedy Update head unit software to latest version and the re‑check function in the same location. NOTE: Updated head unit software for AMG's has NOT been released yet. ETA 12/2026. If vehicle is still exhibiting one of the symptoms as described exactly as in the complaint section or as shown in the video attachments, open a TIPS case to the Body/Chassis/Entertainment inbox with the following: • Video of the concern. • Exact location (latitude and longitude is best)
LI54.21-P-0803262026-10-02. Service bulletin. Complaint CEL light on with no drivability concerns. Cause Signal timing error. Remedy 167, 465: SW has been released. Update the FSAM to the latest SW version. 290, 118, 243, 247: Software is still in development. This fault code does not cause a drivability concern and will clear itself within 2‑ 3 key cycles. The vehicle can be released back to the customer.
LI46.35-P-0673392026-09-09. Service bulletin. Complaint During part of the steering movement, it feels heavier or more difficult to steer in the same spot every time. OR Rattling, humming, dry sliding/gravel noise from the electric steering system when steering (see attachment). Complaint does not impact the ability to safely steer or control the vehicle. Cause Ball screw drive (KGT) of electric steering damaged by: 1. External force due to: ‑ Hitting the curb/posts with the front wheels. ‑ Driving over obstacles (e.g. pothole/ threshold/ speed bump/ gully) at an inappropriate speed. 2. Corrosion/ water ingress through a damaged boot (see attachment). ‑ Cracks (1) ‑ High pressure cleaner (2) ‑ Animal bite (3) See various examples listed in the attachments for examples of outside influence. Remedy Remove boot clamps closest to steering gear housing on both left and right (as seen in "Steering Rack Boot Clamp Location"). Pull back boot and inspect for rust, broken end stops, water, or any other anomalies. Replace electric steering. Note: Steering gears replaced due to outside influence or damage must not be claimed under warranty!
LI54.71-P-0791042026-09-02. Service bulletin. Complaint Traffic sign symbol for "Traffic Sign Assist" is blinking in instrument cluster without obvious cause usually with one of the following scenarios: • Flashing without a speed limit ("‑ ‑"). • Flashing when current vehicle speed is under speed limit. • Flashing between US speed limit symbol and European speed limit symbol. NOTE: • Verify that the concern falls under one of the attachment videos. If not, then it is outside of the scope of this LI. • This also does not cover "Traffic Sign Inoperative" messages on the instrument cluster. Cause There are two identified reasons for this concern: 1. Country code information stored incorrectly at a particular geographic latitude range. 2. Incorrect reference data when the vehicle is started and a GPS signal is not immediately available. Remedy Update head unit software to latest version and the re‑check function in the same location. If vehicle is still exhibiting one of the symptoms as described exactly as in the complaint section or as shown in the video attachments, open a TIPS case to the Body/Chassis/Entertainment inbox with the following: • Video of the concern. • Exact location (latitude and longitude is best)
LI54.10-P-0808802026-08-14. Service bulletin. Complaint Customer Complaint: - AC charging is not possible. - The departure time, charging pause, location-based charging or target SOC limit is automatically set to 50% or to a random value in the Mercedes me application or in the charging settings on the head unit display. (Picture 1 & 3) - Incorrect notifications appear in the Mercedes me application for charging-related functions. (Picture 2) Related DTCs in quick test: No related fault codes (DTCs) are stored in the relevant control units. CPC3 - N127 (Drivetrain control unit) OBL223_GEN4 - N83/11 (Alternating current charger for high-voltage battery) DCB223 - N116/5 - Direct current charge connection unit (DCCU) Picture1 The target SOC limit is automatically set to 50% or any random values during charging. Picture 2 Incorrect notification Example “Unable to unlock charging cable. Picture 3 Incorrect settings of charge interruption or pause. (If applicable) Cause - The Customer shares their Mercedes me credentials (password) with a third-party application, for example, a wall box application. This causes the Mercedes Benz backend server to receive random requests to reset the maximum SOC, departure time, charging pause, etc. - Charging settings are set incorrectly, for example, incorrect departure time, charging program, charging interruption/ pause, etc. Remedy The remedies below may vary depending on the customer complaint. Refer to the remedy that best matches the customer complaint. Remedy 1: The target SOC limit is automatically set to 50% or to random values during charging. - Change the Mercedes me login password on the Mercedes me homepage. (My Account > Login and Security > Reset). (Refer to Annex 1). Previously granted authorizations should then be revoked so that the charging settings can no longer be changed by external applications. Advise customers not to share the new password again. - Are there any sub-users? If yes, revoke their rights and reassess the function. -If differences between the vehicle and the Mercedes me app are visible, a new synchronization is recommended. Turn off Digital Extras through the Mercedes me app or the MMCR portal, and then turn the services on again. Remedy 2: Incorrect notifications in the Mercedes me app for charging-related functions. - Restart synchronization between the app and backend. Turn off Digital Extras through the Mercedes me app or the MMCR portal, and then turn the services on again. (Refer to Annex 2) Remedy 3: Incorrect charge interruption or pause setting. - Perform a factory reset of the head unit (A26/17). (Home > Functions > System > Reset), or turn off/correct all charging settings. (Refer to Annex 3) Additional Information: (Good to know) The LED on the charging inlet or socket indicates whether charging is completed or paused. 1) If the target SOC is reached, the charging inlet LED lights up Blue/Green without flashing. 2) If charging is paused, the charging inlet LED lights up orange without flashing. Additionally, the head unit charging settings display a charging pause. Note: Do not replace any hardware components for these complaints. If the complaint cannot be solved, please contact via TIPS or CAC.
LI54.65-P-0801322026-08-12. Service bulletin. Complaint 1. General Diagnostic Tips 2. One or More PARK Sensor Activations 3. Red Ring Around Vehicle 4. "Active Parking and Parking Assist Inoperative" on Instrument Cluster 5. Cameras 6. Other Park Topics. Cause Various root causes Remedy See attached diagnostic guide.
LI82.60-P-0808062026-08-11. Service bulletin. Complaint DAB, FM, or SDARS radio reception is limited, only a few stations are found. Cause The firmware installation was incomplete. Remedy In the A26/17 control unit "MBUX multimedia system" (head unit), use XENTRY to carry out the special process "All Modules"; this will reinstall the firmware completely.
LI82.60-P-0808062026-07-27. Service bulletin. Complaint After an "Over the Air" update (OTA), FM or SDARS radio reception is limited; only a few stations are found. Cause The firmware installation was incomplete. Remedy In the A26/17 control unit "MBUX multimedia system" (head unit), use XENTRY to carry out the special process "All Modules"; this will reinstall the firmware completely.