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Service bulletin 12-253-23R

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id11017463
Published by NHTSA2025-05-02
Manufacturer's number12-253-23R
Manufacturer's date2025-04-30
NHTSA componentELECTRICAL SYSTEM; FORWARD COLLISION AVOIDANCE: WARNINGS; LANE DEPARTURE: WARNING

NHTSA's summary

This bulletin announces the availability of new reprogramming files developed to address the following two symptoms:SYMPTOM #1 : 2022-23MY ONLY: After the EyeSight camera has been exposed to high humidity/temperatureconditions without any operation, the cooling fans become inoperable, and DTC B28C7 is detected by the EyeSight Stereo Camera Assembly. SYMPTOM #2 : 2022-24MY ONLY: The EyeSight system enters into a temporary halt mode with an E5 halt code detected by the EyeSight Stereo Camera Assembly.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Driver assistance, Electrical system, Lane departure and lane keeping

Trouble codes named

B28C7

Vehicles listed
SUBARU FORESTER2022, 2023, 2024

Listing a model year does not mean every vehicle of it is concerned: the document says which.