# Other 9100347 Rev 1

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Other
- NHTSA id: 11017072
- Published by NHTSA: 2025\-04\-16
- Manufacturer's number: 9100347 Rev 1
- Manufacturer's date: 2025\-04\-15
- NHTSA component: SEATS
- Manufacturer's system: 3rd row headrest

## NHTSA's summary

"3rd row headrest If you have customer with issue involving the 3rd row headrest not staying up. It has been determined that the issue is with the trim carpet the headrest strap goes through, not the headrest mechanism. Please do not replace the headrest/headrest mechanism and instead refer to SOL S2423000025 for the proper rework procedure that should be done"

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2025/MC-11017072-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2025/MC-11017072-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Seats

## Vehicles listed

- 2021 to 2024 CHRYSLER PACIFICA
- 2021 to 2024 CHRYSLER PACIFICA PLUG\-IN HYBRID
- 2021 to 2024 CHRYSLER VOYAGER

## Recalls for the same vehicles and component

- [2026141](/recalls/tc/2026141.md), 2026-03-26: Seats And Restraints
- [2026003](/recalls/tc/2026003.md), 2026-01-05: Seats And Restraints
- [2025618](/recalls/tc/2025618.md), 2025-11-10: Seats And Restraints
- [2025332](/recalls/tc/2025332.md), 2025-06-16: Seats And Restraints
- [24V888000](/recalls/nhtsa/24V888000.md), 2024-11-25: SEATS:BARRIERS
- [22V181000](/recalls/nhtsa/22V181000.md), 2022-03-24: SEATS:MID/REAR ASSEMBLY

## Other bulletins for the same vehicles and component

- [S2523000057 REV.A](/bulletins/11034922.md), 2026-07-08, Service bulletin: SEATS. 1st Row Armrest Not Holding Position, Being Broken, Being Too Low, Or Touching The Console.
- [S2623000003](/bulletins/11027737.md), 2026-01-21, Service bulletin: ELECTRICAL SYSTEM; SEATS. Heated Seat Inoperative.
- [S2523000057](/bulletins/11019763.md), 2025-06-26, Service bulletin: SEATS. 1st Row Armrest Not Holding Position, Being Broken, Being Too Low, Or Touching The Console.
- [S2423000002](/bulletins/11004838.md), 2024-07-16, Service bulletin: SEATS. 2 nd Row Seat Does Not Fold Using Easy Entry Handle.
- [S2423000025](/bulletins/11001200.md), 2024-06-07, Service bulletin: SEATS. "3rd Row Seat Headrest Will Not Stay Up On 60% Seat."
- [9100347](/bulletins/11000798.md), 2024-06-04, Service bulletin: SEATS. "3rd row headrest There is a GIMs \(NCAENGCHR24005807\) for an issue involving the 3rd row headrest not staying up. It has been determined that the issue is with the trim carpet the headrest strap goes through, not the headrest mechanism. Please do not replace the headrest/headrest mechanism and instead refer to SOL S2423000025 for the proper rework procedure that should be done"
- [S2323000075](/bulletins/10248570.md), 2024-01-08, Service bulletin: SEATS. 2nd Row Center Seat Lazy Or Slow When Folding.
- [S238A000009](/bulletins/10234433.md), 2023-04-17, Service bulletin: SEATS. Rear Seat Entertainment Tab On Radio Intermittently Disappears
- [S2123000023](/bulletins/10234407.md), 2023-04-17, Service bulletin: SEATS; VEHICLE SPEED CONTROL. The Liftgate Latch Sticks, Will Not Open, Close, Or Hard To Close Manually
- [0804722](/bulletins/10229123.md), 2023-01-09, Service bulletin: ELECTRICAL SYSTEM; SEATS. Flash: Memory Seat Module \(MSM\) and Memory Seat Module Passenger \(MSMP\) Updates This bulletin involves reprogramming the MSM and MSMP module with the latest software available. Customers may experience the following:Driver and/or Passenger seats do not move to the stored position when a memory recall is requested through the radio.

JSON: [/v1/bulletins/11017072](/v1/bulletins/11017072)

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