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Service bulletin LI72.20-P-075746

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id11015617
Published by NHTSA2025-03-14
Manufacturer's numberLI72.20-P-075746
Manufacturer's date2025-03-10
NHTSA componentSTRUCTURE:BODY; ELECTRICAL SYSTEM

NHTSA's summary

Complaint Tailgate opens unintentionally. Cause Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. E.g. when stored in trouser pocket, handbag etc. Remedy As of the 6th generation, the vehicle key can be recoded so that the tailgate no longer opens as a result of a long press on the button, but by double-clicking on the button instead. This reduces the likelihood of the button being activated accidentally or unintentionally. The recoding can be carried out as follows: 1. Enter AO Code O19 into VeDoc (O for Oscar, not "zero") 2. EZS N73: Perform SCN coding 3. Deactivate the vehicle key (a successful deactivation is indicated by the LED lighting up 2x briefly and then 1x for a long period). 4. Place the vehicle key on the key symbol in the storage compartment and then switch on the ignition. All other vehicle keys must be outside of the vehicle when doing this! Perform steps 3 and 4 successively for all vehicle keys. Notes: 6th, 7th and 8th generation keys can be deactivated as follows: Up to modification year 22/1 double-click on the locking button As of modification year 22/1, by pressing and holding the locking button + double-clicking on the release tab On model series 167, the storage compartment with the key symbol is located in the armrest. The SCN coding from the EZS is only transferred correctly to the vehicle key under the following conditions: Only one vehicle key is located in the vehicle, this key has been deactivated and it is positioned on the marking in the storage compartment for the data transfer. The costs for this adaptation are to be borne by the customer.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame, Electrical system

Vehicles listed
MERCEDES-BENZ A 2202019 to 2022
MERCEDES-BENZ AMG A352020 to 2021
MERCEDES-BENZ AMG C432023 to 2024
MERCEDES-BENZ AMG C63 S E2024
MERCEDES-BENZ AMG CLA352020 to 2024
MERCEDES-BENZ AMG CLA452020 to 2024
MERCEDES-BENZ AMG CLE532024
MERCEDES-BENZ AMG CLS532019 to 2021
MERCEDES-BENZ AMG E 53 4MATIC+ WAGON2025
MERCEDES-BENZ AMG E432017 to 2018
MERCEDES-BENZ AMG E532019 to 2023
MERCEDES-BENZ AMG E53E2023
MERCEDES-BENZ AMG E63 S2023
MERCEDES-BENZ AMG E63S2018 to 2021
MERCEDES-BENZ AMG EQE2023 to 2024
MERCEDES-BENZ AMG EQS2022 to 2024
MERCEDES-BENZ AMG GLA 352024 to 2025
MERCEDES-BENZ AMG GLA 45S2024
MERCEDES-BENZ AMG GLA352021 to 2023
MERCEDES-BENZ AMG GLA452021 to 2023
MERCEDES-BENZ AMG GLB352021 to 2025
MERCEDES-BENZ AMG GLC432024
MERCEDES-BENZ AMG GLC63 S E2025
MERCEDES-BENZ AMG GLC63 S E 4MATIC+ COUPE2025
MERCEDES-BENZ AMG GLE532021 to 2022
MERCEDES-BENZ AMG GLE53 4MATIC+2023 to 2024
MERCEDES-BENZ AMG GLE63 S2021 to 2022
MERCEDES-BENZ AMG GLE63 S 4MATIC+2023 to 2024
MERCEDES-BENZ AMG GLS632020 to 2022
MERCEDES-BENZ AMG GLS63 4MATIC+2023 to 2024
MERCEDES-BENZ AMG S 63 E 4MATIC+2024
MERCEDES-BENZ C 3002022 to 2024
MERCEDES-BENZ CLA 2502020 to 2024
MERCEDES-BENZ CLE 3002023
MERCEDES-BENZ CLE 3002024 (the catalog's model; the bulletin names a series or trim of it)
MERCEDES-BENZ CLE 4502024 (the catalog's model; the bulletin names a series or trim of it)
MERCEDES-BENZ CLS 4502019 to 2023
MERCEDES-BENZ E 3002018 to 2019
MERCEDES-BENZ E 3502020 to 2025
MERCEDES-BENZ E 350 4MATIC2025
MERCEDES-BENZ E 4002018
MERCEDES-BENZ E 4502019 to 2024
MERCEDES-BENZ E 450 4MATIC2025
MERCEDES-BENZ E 450 4MATIC ALL-TERRAIN2025
MERCEDES-BENZ E3002017
MERCEDES-BENZ E4002017
MERCEDES-BENZ EQB 250+2023 to 2025
MERCEDES-BENZ EQB 300 4MATIC2022 to 2025
MERCEDES-BENZ EQB 350 4MATIC2022 to 2025
MERCEDES-BENZ EQC 4002020
MERCEDES-BENZ EQE 350+2023 to 2024
MERCEDES-BENZ EQE 5002023 to 2024
MERCEDES-BENZ EQS 450+2022 to 2024
MERCEDES-BENZ EQS 5802022 to 2024
MERCEDES-BENZ EQS SUV 450 4MATIC2023
MERCEDES-BENZ EQS SUV 450+2023
MERCEDES-BENZ EQS SUV 580 4MATIC2023
MERCEDES-BENZ GLA 2502021 to 2025
MERCEDES-BENZ GLB 2502020 to 2025
MERCEDES-BENZ GLC 3002023 to 2025
MERCEDES-BENZ GLC 350 E 4MATIC2025
MERCEDES-BENZ GLE 3502020 to 2024
MERCEDES-BENZ GLE 350 4MATIC2025
MERCEDES-BENZ GLE 4502020 to 2024
MERCEDES-BENZ GLE 450E 4MATIC2024 to 2025
MERCEDES-BENZ GLE 5802020 to 2021
MERCEDES-BENZ GLE 580 4MATIC2022 to 2024
MERCEDES-BENZ GLS 4502020
MERCEDES-BENZ GLS 450 4MATIC2022 to 2024
MERCEDES-BENZ GLS 580 4MATIC2020
MERCEDES-BENZ GLS 580 4MATIC2022 to 2024
MERCEDES-BENZ GLS5802021
MERCEDES-BENZ S 5002021
MERCEDES-BENZ S 5002023
MERCEDES-BENZ S 500 4MATIC2022
MERCEDES-BENZ S 500 4MATIC2024
MERCEDES-BENZ S 5802021
MERCEDES-BENZ S 5802023
MERCEDES-BENZ S 580 4MATIC2022
MERCEDES-BENZ S 580 4MATIC2024
MERCEDES-BENZ S 580 E2023
MERCEDES-BENZ S 580 E 4MATIC2024
MERCEDES-BENZ redundant EQE 3502024
MERCEDES-BENZ redundant EQE 350 4MATIC2023
MERCEDES-BENZ redundant EQS 4502023 to 2024
MERCEDES-MAYBACH EQS SUV 680 4MATIC2024
MERCEDES-MAYBACH GLS 6002021
MERCEDES-MAYBACH GLS 600 4MATIC2022 to 2024
MERCEDES-MAYBACH S 5802021
MERCEDES-MAYBACH S 580 4MATIC2022 to 2024
MERCEDES-MAYBACH S 6802023 to 2024
MERCEDES-MAYBACH S 680 4MATIC2022

Listing a model year does not mean every vehicle of it is concerned: the document says which.