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Service bulletin SC-21-002

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id11013673
Published by NHTSA2025-02-05
Manufacturer's numberSC-21-002
Manufacturer's date2021-01-27
Campaign id or software versionSC-21-002
NHTSA componentELECTRICAL SYSTEM

NHTSA's summary

Transit bus hvac software update as the vendor found a bug inwhich the heater could run with out running the fan tripping the heating safety switch fault.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system

Vehicles listed
PROTERRA CATALYST2019 to 2020
PROTERRA ZX52019 to 2020

Listing a model year does not mean every vehicle of it is concerned: the document says which.