# Service bulletin LI72.40\-P\-065822

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 11013307
- Published by NHTSA: 2025\-01\-31
- Manufacturer's number: LI72.40\-P\-065822
- Manufacturer's date: 2025\-01\-24
- NHTSA component: ELECTRICAL SYSTEM

## NHTSA's summary

Complaint \- Power window reverses direction on reaching upper end position. \- Power window inoperative, fault code P060A64 / B18C12A / B192015 is stored in fault memory of door control unit. Cause \- Software error in door control unit \(N69/X\). \- Power window motor\(s\) on front door, left \(M10/3\) and/or front door, right \(M10/4\) =\> On vehicles with CODE 808, 809 or 800. Remedy 1.\) Read out hardware version of affected door control unit \(N69/X\) using quick test \(see Figure 1\). =\> For door control units with hardware version equal to/higher than 16/20 \(year/week\), continue with operation step 2. =\> For door control units with hardware versions 13/49, 14/23, 14/24 and 14/30, continue with operation step 3. 2.\) Replace affected power window motor \(M10/X\). IMPORTANT NOTE \(see also SI document under WIS reference\): For vehicles with CODE 808, 809 or 800, the only motors in stock are the new power window motors with modified carbon brushes for the front doors. For this reason, when replacing the power window motor left front door \(M10/3\) or the front right power window motor, it is also essential to adapt the power window parameters in the corresponding control unit, front door, left \(N69/1\) or control unit, front door, right \(N69/2\). When doing so, the following procedure must be followed: a\) Replace power window motor\(s\) on front door, left \(M10/3\) and/or right \(M10/4\). b\) Carry out commissioning of the door control unit\(s\) for the front door, left \(N69/1\) and/or right \(N69/2\) using Xentry Diagnostics. c\) Then perform a function test on the power window system by operating the power window switch in the direction of "AUTOMATIC DOWN" and "AUTOMATIC UP"to fully open and close the side window. Note: Only replace the power window motor if the door control unit hardware version is 16/20\! 3.\) Perform commissioning of affected door control unit. \(Path: Xentry Diagnostics =\> Control units view =\> DCU\-XX \(N69/X\) =\> Adaptations =\> Commission\) Note: Since 09.08.2018, a new SCN coding is available for the current software release\! Commissioning ensures that the door control unit receives the current software release and the new SCN coding.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2025/MC-11013307-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2025/MC-11013307-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system

## Trouble codes named

B18C1, B1920, P060A

## Vehicles listed

- 2017 to 2018 MERCEDES\-BENZ AMG E43
- 2019 MERCEDES\-BENZ AMG E53
- 2018 to 2019 MERCEDES\-BENZ AMG E63
- 2018 to 2019 MERCEDES\-BENZ AMG E63S
- 2018 to 2019 MERCEDES\-BENZ E 300
- 2018 MERCEDES\-BENZ E 400
- 2019 MERCEDES\-BENZ E 450
- 2017 MERCEDES\-BENZ E300
- 2017 MERCEDES\-BENZ E350
- 2017 MERCEDES\-BENZ E400
- 2017 MERCEDES\-BENZ E550

JSON: [/v1/bulletins/11013307](/v1/bulletins/11013307)

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