# Service campaign RCA\-18\-24\-001\-2

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service campaign
- NHTSA id: 11012364
- Published by NHTSA: 2025\-01\-06
- Manufacturer's number: RCA\-18\-24\-001\-2
- Manufacturer's date: 2024\-12\-19
- NHTSA component: POWER TRAIN

## NHTSA's summary

Rivian is initiating a customer satisfaction campaign for some model year 2023\-2024 R1T and R1S vehicles. On these vehicles, the wheel hub to knuckle joint may have been assembled with an updated fastener using a torque value intended for the previously\-used fastener. A fastener torqued to the previously\-used lower value may cause an audible noise while driving at low speeds but will not impact vehicle performance. Rivian will retorque the affected fasteners and, if necessary, replace them. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles. Note: This document supersedes RCA\-18\-24\-001\-1. Revision 2 includes updated inspection criteria and torque specifications, and references different tools.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2024/MC-11012364-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2024/MC-11012364-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Transmission and driveline

## Vehicles listed

- 2023 to 2024 RIVIAN R1S
- 2023 to 2024 RIVIAN R1T

## Other bulletins for the same vehicles and component

- [RCA\-38\-25\-002\-1](/bulletins/11022483.md), 2025-09-03, Service bulletin: POWER TRAIN. Rivian is initiating a customer satisfaction campaign for some model year 2023\-2025 R1T and R1S vehicles that were built with a front NVH/ting washer that may damage the nearby wheel speed sensor, resulting in the vehicle entering into a reduced performance safe\-state mode and a fault indicator light illuminating on the driver display alerting the driver to have service performed on their vehicle. Rivian will replace both front NVH/ting washers with upgraded components. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
- [RCA\-18\-25\-001\-1](/bulletins/11021782.md), 2025-08-08, Service bulletin: POWER TRAIN. FSAM\-1608: Rivian is initiating a customer satisfaction campaign for some model year 2023\-2024 R1T and R1S vehicles. On these vehicles, the wheel hub to knuckle joint may have been serviced with a torque value that was too low. A fastener torqued to the lower value may cause an audible noise while driving at low speeds but will not impact vehicle performance. Rivian will retorque the affected fasteners and replace them if necessary. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
- [3P Information Email](/bulletins/11015128.md), 2025-03-05, Other: POWER TRAIN; SUSPENSION; ELECTRICAL SYSTEM. We’re reaching out about your \<\<\<R1T,R1S\>\>\> \(VIN: \<\<insert VIN here\>\>\). We need to \<\<\<replace the 12V battery\>\>\<\<,\>\> \<\< and\>\> swap the HVAC drain plug \<\<,\>\> \<\< and\>\> \<\<inspect the wheel hub bolt torque\>\>\> on your \<\<\<R1T,R1S\>\>\>. You’ve got options — schedule an appointment at your local Rivian Service Center or with one of our qualified third\-party providers. Either way, these services are covered under warranty at no cost to you. Whichever option you choose, give us a call and we will help you schedule an appointment.
- [Bundled Campaign SMS](/bulletins/11015126.md), 2025-03-05, Other: POWER TRAIN; SUSPENSION; ELECTRICAL SYSTEM. Rivian Internal Hi \<customer name\>, We’re reaching out about your Rivian. We identified a need to inspect your vehicle for a potential issue that could result in being unable to access or drive your vehicle—and may even require a tow. Schedule an appointment with your local Rivian Service Center or with one of our qualified third\-party providers. Both options are covered under warranty at no cost to you. Whichever option you choose, give us a call to schedule your appointment at \(855\) 748\-4265.
- [Drain Plug Follow Up SMS](/bulletins/11015124.md), 2025-03-05, Other: POWER TRAIN. We’ve identified your R1T/R1S as needing a service appointment related to its Drain Plug. Please bring your vehicle in to prevent any issues, which could impact your HVAC system. Contact our Service Operations Center now at 1\-855\-RIVIAN\-5 / 1\-855\-748\-4265 to schedule an expedited appointment. Act fast to avoid unexpected issues\!
- [Proactive Service Bundle](/bulletins/11011343.md), 2024-12-04, Other: UNKNOWN OR OTHER; POWER TRAIN; ELECTRICAL SYSTEM. Text message sent to customers to encourage them to call and schedule service.

JSON: [/v1/bulletins/11012364](/v1/bulletins/11012364)

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