Service bulletin NPSB 15-460

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

NHTSA's summary

P4A30 (CAN Gateway Reprogram) Affected Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date: Stop Sale In Effect 2023-2024 ARIYA (FE0) 31,241 4,036 November 15, 2024 NO P4A31 (IVI Reprogram) Affected Models/Years: Affected Population: Dealer Inventory: SERVICE COMM Activation date: Stop Sale In Effect 2023-2024 ARIYA (FE0) 36,280 6,774 November 15, 2024 NO *****Dealer Announcement***** Nissan is conducting a service campaign on certain model year 2023-2024 Nissan ARIYA vehicles identified in Service Comm and National Service History – Open Campaigns. On certain Nissan ARIYA vehicles, a customer might encounter a no-start condition following a failed Over the Air (OTA) update for the navigation system. When the OTA begins, the navigation clock may reset to the production time, causing the system to determine that the OTA campaign period has expired, leading to the cancellation of the update. Consequently, the IVI unit is unable to send the OTA completion notification to the CAN gateway (CGW). As a result, the vehicle’s IGN ON inhibit control, which is active during the OTA process, is not released, preventing the vehicle from starting. Dealers will update the IVI software and, if needed, also update the CAN gateway software. *****What Dealers Should Do***** 1. Verify if vehicles are affected by this service campaign using Service Comm or DBS National Service History – Open Campaigns I.D. P4A30 and P4A31 • New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). • Refer to NPSB 15-460 for additional information • Please continue to check newly arriving inventory for campaign applicability. 2. If a retailed vehicle affected by this Campaign ID visits the dealer for service, the dealer should inform the customer about the service campaign and communicate that the updated software is available.

The document

• NHTSA's copy of the document (PDF)
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The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system

Listing a model year does not mean every vehicle of it is concerned: the document says which.

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