# Service bulletin LI82.85\-P\-078473

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 11010755
- Published by NHTSA: 2024\-11\-23
- Manufacturer's number: LI82.85\-P\-078473
- Manufacturer's date: 2024\-11\-20
- NHTSA component: ELECTRICAL SYSTEM

## NHTSA's summary

Complaint After a control unit replacement of "N112/9 \- control unit for telematics services \(HERMES\)" or the "N112/2 \- control unit for telematics services \(RAMSES\)", the Digital Extras \(previously Mercedes me\) cannot be activated. The DTC B15CE00 is active or active\+saved. In vehicles with "N112/9 \- control unit for telematics services \(HERMES\)": • The message "SOS \- service not activated" permanently lights up in the instrument cluster AND the actual value "Error when replacing certificate \(CEP.36\)" is displayed in the actual values for the activation status under "Registration status" \(see picture 1\). • In the control unit log of the "N112/9 \- control unit for telematics services \(HERMES\)", the registration error "CEP Invalid VIN/UniqueID combination" is displayed. In vehicles with "N112/2 \- control unit for telematics services \(RAMSES\)": • The actual value "Error when replacing certificate \(CEP.36\)" is displayed in the actual values for the activation status under "Registration status" \(see picture 1\). • In the control unit log of the "N112/2 \- control unit for telematics services \(RAMSES\)", the registration error "CEP\_ VIN\_UNIQUEID\_INVALID" is displayed. The emergency call is not impaired. Cause In the event of a control unit replacement, sporadic problems in the back end could result in data from the new control unit not being updated in the back end system. Remedy Please create a TIPS case. In some cases, the problem rectifies itself on its own after a little while.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2024/MC-11010755-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2024/MC-11010755-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system

## Trouble codes named

B15CE

## Vehicles listed

- 2018 MERCEDES BENZ C 300 4MATIC
- 2002 to 2008 MERCEDES BENZ G500
- 2009 MERCEDES BENZ G550
- 2019 to 2022 MERCEDES\-BENZ A 220
- 2020 to 2021 MERCEDES\-BENZ AMG A35
- 2016 to 2024 MERCEDES\-BENZ AMG C43
- 2015 to 2021 MERCEDES\-BENZ AMG C63
- 2019 to 2021 MERCEDES\-BENZ AMG C63 S
- 2023 MERCEDES\-BENZ AMG C63 S
- 2024 MERCEDES\-BENZ AMG C63 S E
- 2015 to 2018 MERCEDES\-BENZ AMG C63S
- 2020 to 2024 MERCEDES\-BENZ AMG CLA35
- 2014 to 2024 MERCEDES\-BENZ AMG CLA45
- 2019 to 2021 MERCEDES\-BENZ AMG CLS53
- 2017 to 2018 MERCEDES\-BENZ AMG E43
- 2019 to 2023 MERCEDES\-BENZ AMG E53
- 2023 MERCEDES\-BENZ AMG E63 S
- 2018 to 2021 MERCEDES\-BENZ AMG E63S
- 2023 to 2024 MERCEDES\-BENZ AMG EQE
- 2024 MERCEDES\-BENZ AMG EQE SUV 4MATIC
- 2022 to 2024 MERCEDES\-BENZ AMG EQS
- 2003 to 2009 MERCEDES\-BENZ AMG G 55
- 2010 to 2011 MERCEDES\-BENZ AMG G55
- 2013 to 2024 MERCEDES\-BENZ AMG G63
- 2016 to 2018 MERCEDES\-BENZ AMG G65
- 2024 to 2025 MERCEDES\-BENZ AMG GLA 35
- 2021 to 2023 MERCEDES\-BENZ AMG GLA35
- 2015 to 2019 MERCEDES\-BENZ AMG GLA45
- 2021 to 2023 MERCEDES\-BENZ AMG GLA45
- 2021 to 2025 MERCEDES\-BENZ AMG GLB35
- 2017 to 2023 MERCEDES\-BENZ AMG GLC43
- 2018 to 2021 MERCEDES\-BENZ AMG GLC63
- 2020 to 2022 MERCEDES\-BENZ AMG GLC63 S
- 2018 to 2019 MERCEDES\-BENZ AMG GLC63S
- 2016 to 2019 MERCEDES\-BENZ AMG GLE43
- 2021 to 2022 MERCEDES\-BENZ AMG GLE53
- 2023 to 2024 MERCEDES\-BENZ AMG GLE53 4MATIC\+
- 2016 to 2019 MERCEDES\-BENZ AMG GLE63
- 2021 to 2022 MERCEDES\-BENZ AMG GLE63 S
- 2023 to 2024 MERCEDES\-BENZ AMG GLE63 S 4MATIC\+
- 2018 MERCEDES\-BENZ AMG GLE63S
- 2017 to 2019 MERCEDES\-BENZ AMG GLS63
- 2021 to 2022 MERCEDES\-BENZ AMG GLS63
- 2023 to 2024 MERCEDES\-BENZ AMG GLS63 4MATIC\+
- 2017 to 2021 MERCEDES\-BENZ AMG GT
- 2018 to 2021 MERCEDES\-BENZ AMG GT C
- 2018 to 2020 MERCEDES\-BENZ AMG GT R
- 2016 to 2019 MERCEDES\-BENZ AMG GT S
- 2024 MERCEDES\-BENZ AMG GT55
- 2024 MERCEDES\-BENZ AMG GT63
- 2012 to 2015 MERCEDES\-BENZ AMG ML63
- 2014 to 2020 MERCEDES\-BENZ AMG S63
- 2015 to 2020 MERCEDES\-BENZ AMG S65
- 2023 to 2024 MERCEDES\-BENZ AMG SL43
- 2022 to 2024 MERCEDES\-BENZ AMG SL55
- 2022 to 2023 MERCEDES\-BENZ AMG SL63
- 2024 MERCEDES\-BENZ AMG SL63 S E
- 2017 to 2020 MERCEDES\-BENZ AMG SLC43
- 2013 MERCEDES\-BENZ AMG SLK55
- 2015 MERCEDES\-BENZ AMG SLK55
- 2017 to 2024 MERCEDES\-BENZ C 300
- 2018 MERCEDES\-BENZ C 350 E
- 2015 to 2016 MERCEDES\-BENZ C300
- 2016 to 2017 MERCEDES\-BENZ C350E
- 2015 MERCEDES\-BENZ C400
- 2016 to 2017 MERCEDES\-BENZ C450
- 2018 to 2024 MERCEDES\-BENZ CLA 250
- 2014 to 2017 MERCEDES\-BENZ CLA250
- 2024 MERCEDES\-BENZ CLE 300
- 2024 MERCEDES\-BENZ CLE 450
- 2019 to 2023 MERCEDES\-BENZ CLS 450
- 2018 to 2019 MERCEDES\-BENZ E 300
- 2020 to 2023 MERCEDES\-BENZ E 350
- 2018 MERCEDES\-BENZ E 400
- 2019 to 2023 MERCEDES\-BENZ E 450
- 2017 MERCEDES\-BENZ E300
- 2017 MERCEDES\-BENZ E400
- 2023 to 2024 MERCEDES\-BENZ EQB 250\+
- 2022 to 2024 MERCEDES\-BENZ EQB 300 4MATIC
- 2022 to 2024 MERCEDES\-BENZ EQB 350 4MATIC
- 2024 MERCEDES\-BENZ EQE 350 4MATIC
- 2023 to 2024 MERCEDES\-BENZ EQE 350\+
- 2023 to 2024 MERCEDES\-BENZ EQE 500
- 2023 to 2024 MERCEDES\-BENZ EQE SUV 350 4MATIC
- 2023 to 2024 MERCEDES\-BENZ EQE SUV 350\+
- 2023 to 2024 MERCEDES\-BENZ EQE SUV 500 4MATIC
- 2022 to 2024 MERCEDES\-BENZ EQS 450\+
- 2022 to 2024 MERCEDES\-BENZ EQS 580
- 2023 to 2024 MERCEDES\-BENZ EQS SUV 450 4MATIC
- 2023 to 2024 MERCEDES\-BENZ EQS SUV 450\+
- 2023 to 2024 MERCEDES\-BENZ EQS SUV 580 4MATIC
- 2019 to 2024 MERCEDES\-BENZ G 550
- 2010 to 2011 MERCEDES\-BENZ G550
- 2013 to 2018 MERCEDES\-BENZ G550
- 2013 to 2016 MERCEDES\-BENZ GL350
- 2013 to 2017 MERCEDES\-BENZ GL450
- 2013 to 2017 MERCEDES\-BENZ GL550
- 2013 to 2016 MERCEDES\-BENZ GL63
- 2015 to 2025 MERCEDES\-BENZ GLA 250
- 2020 to 2025 MERCEDES\-BENZ GLB 250
- 2018 to 2024 MERCEDES\-BENZ GLC 300
- 2018 MERCEDES\-BENZ GLC 350 E
- 2020 MERCEDES\-BENZ GLC 350 E
- 2016 to 2017 MERCEDES\-BENZ GLC300
- 2019 MERCEDES\-BENZ GLC350E
- 2018 MERCEDES\-BENZ GLE 350
- 2020 to 2024 MERCEDES\-BENZ GLE 350
- 2019 MERCEDES\-BENZ GLE 400
- 2020 to 2024 MERCEDES\-BENZ GLE 450
- 2024 to 2025 MERCEDES\-BENZ GLE 450E 4MATIC
- 2018 MERCEDES\-BENZ GLE 550 E
- 2020 to 2021 MERCEDES\-BENZ GLE 580
- 2022 to 2024 MERCEDES\-BENZ GLE 580 4MATIC
- 2016 MERCEDES\-BENZ GLE300D
- 2016 to 2017 MERCEDES\-BENZ GLE350
- 2016 MERCEDES\-BENZ GLE350D
- 2016 to 2017 MERCEDES\-BENZ GLE400
- 2016 to 2017 MERCEDES\-BENZ GLE450
- 2016 to 2017 MERCEDES\-BENZ GLE550E
- 2016 to 2017 MERCEDES\-BENZ GLE63S
- 2018 to 2020 MERCEDES\-BENZ GLS 450
- 2022 to 2024 MERCEDES\-BENZ GLS 450 4MATIC
- 2018 to 2019 MERCEDES\-BENZ GLS 550
- 2020 MERCEDES\-BENZ GLS 580 4MATIC
- 2022 to 2024 MERCEDES\-BENZ GLS 580 4MATIC
- 2016 to 2017 MERCEDES\-BENZ GLS450
- 2021 MERCEDES\-BENZ GLS450
- 2017 MERCEDES\-BENZ GLS550
- 2021 MERCEDES\-BENZ GLS580
- 2015 MERCEDES\-BENZ ML250
- 2012 to 2015 MERCEDES\-BENZ ML350
- 2015 MERCEDES\-BENZ ML400
- 2012 to 2014 MERCEDES\-BENZ ML550
- 2018 to 2020 MERCEDES\-BENZ S 450
- 2021 MERCEDES\-BENZ S 500
- 2023 MERCEDES\-BENZ S 500
- 2022 MERCEDES\-BENZ S 500 4MATIC
- 2024 MERCEDES\-BENZ S 500 4MATIC
- 2019 to 2020 MERCEDES\-BENZ S 560 E
- 2021 MERCEDES\-BENZ S 580
- 2023 MERCEDES\-BENZ S 580
- 2022 MERCEDES\-BENZ S 580 4MATIC
- 2024 MERCEDES\-BENZ S 580 4MATIC
- 2023 MERCEDES\-BENZ S 580 E
- 2024 MERCEDES\-BENZ S 580 E 4MATIC
- 2014 to 2017 MERCEDES\-BENZ S550
- 2016 to 2017 MERCEDES\-BENZ S550 4MATIC
- 2016 MERCEDES\-BENZ S550 HYBRID
- 2015 MERCEDES\-BENZ S550E
- 2017 MERCEDES\-BENZ S550E
- 2015 to 2017 MERCEDES\-BENZ S600
- 2018 to 2020 MERCEDES\-BENZ SLC 300
- 2017 MERCEDES\-BENZ SLC 43 AMG
- 2016 to 2017 MERCEDES\-BENZ SLC300
- 2014 to 2015 MERCEDES\-BENZ SLK250
- 2016 MERCEDES\-BENZ SLK300
- 2012 to 2016 MERCEDES\-BENZ SLK350
- 2014 MERCEDES\-BENZ SLK55
- 2016 MERCEDES\-BENZ SLK55 AMG
- 2024 MERCEDES\-BENZ redundant EQE 350
- 2023 MERCEDES\-BENZ redundant EQE 350 4MATIC
- 2023 to 2024 MERCEDES\-BENZ redundant EQS 450
- 2015 MERCEDES\-BENZ redundant S550E
- 2013 MERCEDES\-BENz SLK250
- 2024 MERCEDES\-MAYBACH EQS SUV 680 4MATIC
- 2021 MERCEDES\-MAYBACH GLS 600
- 2022 to 2024 MERCEDES\-MAYBACH GLS 600 4MATIC
- 2018 to 2020 MERCEDES\-MAYBACH S 560 4MATIC
- 2021 MERCEDES\-MAYBACH S 580
- 2022 to 2024 MERCEDES\-MAYBACH S 580 4MATIC
- 2018 to 2020 MERCEDES\-MAYBACH S 650
- 2023 to 2024 MERCEDES\-MAYBACH S 680
- 2022 MERCEDES\-MAYBACH S 680 4MATIC
- 2017 MERCEDES\-MAYBACH S550
- 2017 MERCEDES\-MAYBACH S600

JSON: [/v1/bulletins/11010755](/v1/bulletins/11010755)

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