# Service bulletin S2423000012 REV.C

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 11010749
- Published by NHTSA: 2024\-11\-22
- Manufacturer's number: S2423000012 REV.C
- Manufacturer's date: 2024\-11\-22
- NHTSA component: STRUCTURE:BODY
- Manufacturer's system: Power Liftgate: Latch

## NHTSA's summary

Power Liftgate Is Inoperative or Won’t Close.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2024/MC-11010749-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2024/MC-11010749-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Body and frame

## Vehicles listed

- 2018 to 2025 DODGE DURANGO
- 2021 to 2025 JEEP GRAND CHEROKEE
- 2023 to 2025 JEEP GRAND WAGONEER
- 2023 to 2025 JEEP WAGONEER

## Recalls for the same vehicles and component

- [26V584000](/recalls/nhtsa/26V584000.md), 2026-09-10: STRUCTURE:BODY:ROOF AND PILLARS
- [2026392](/recalls/tc/2026392.md), 2026-08-13: Structure
- [26V528000](/recalls/nhtsa/26V528000.md), 2026-08-13: STRUCTURE:BODY:HATCHBACK/LIFTGATE
- [2025506](/recalls/tc/2025506.md), 2025-09-25: Structure
- [25V642000](/recalls/nhtsa/25V642000.md), 2025-09-25: STRUCTURE:EXTERIOR TRIM
- [2025467](/recalls/tc/2025467.md), 2025-09-11: Structure
- [25V593000](/recalls/nhtsa/25V593000.md), 2025-09-11: STRUCTURE:EXTERIOR TRIM
- [2024754](/recalls/tc/2024754.md), 2024-12-12: Structure
- [24V926000](/recalls/nhtsa/24V926000.md), 2024-12-12: STRUCTURE:FRAME AND MEMBERS; FUEL SYSTEM, GASOLINE; ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
- [24V346000](/recalls/nhtsa/24V346000.md), 2024-05-16: AIR BAGS:FRONTAL; STRUCTURE:BODY:BUMPERS

## Other bulletins for the same vehicles and component

- [114721](/bulletins/11037592.md), 2026-09-30, Service bulletin: STRUCTURE:BODY. APPLIQUE \- FRONT DOOR
- [114508](/bulletins/11037474.md), 2026-09-23, Service bulletin: STRUCTURE:BODY. RAIL KIT – LUGGAGE AND REMOVABLE
- [114509](/bulletins/11037473.md), 2026-09-23, Service bulletin: STRUCTURE:BODY. RAIL KIT – LUGGAGE AND REMOVABLE
- [9100905](/bulletins/11037350.md), 2026-09-17, Service bulletin: STRUCTURE:BODY; ELECTRICAL SYSTEM. Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
- [9100900](/bulletins/11037346.md), 2026-09-17, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY. Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
- [9100902](/bulletins/11037345.md), 2026-09-17, Service bulletin: STRUCTURE:BODY; ELECTRICAL SYSTEM. Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
- [S2623000016 REV.A](/bulletins/11036772.md), 2026-09-03, Service bulletin: STRUCTURE:BODY. Lift Gate Latch And Glass Replacement / Servicing.
- [9100886](/bulletins/11036768.md), 2026-09-03, Service bulletin: STRUCTURE:BODY. Sunroof Assy Sunroof glass and/or sunshade cannot open/close \(inoperative\). 1. Please follow the service procedure: 08\-Electrical/8N \- Power Systems/ Power Top, Sunroof/ Diagnosis and Testing. 2. If sunroof motors continue to be inoperative, please contact STAR and reference SET 1599. \*\*\*This should be done before trying to replace the sunroof motors.\*\*\*
- [9100345](/bulletins/11036761.md), 2026-09-03, Service bulletin: STRUCTURE:BODY. LATCH Front Door for Doors that Won't Open From Interior, cable dislodged or Door latch cables coming loose. Engineering is looking to collect pictures of the latches and cables as they are found by the dealers. These pictures will help us understand why they are coming lose, to develop a corrective action plan. Please submit pictures to the DID system.
- [9100883](/bulletins/11036369.md), 2026-08-26, Service bulletin: STRUCTURE:BODY. Glass Assy \- Liftgate Prior to replacing the rear liftgate glass, perform Star Online S2623000016.

JSON: [/v1/bulletins/11010749](/v1/bulletins/11010749)

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