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Service bulletin S2423000012 REV.C

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id11010749
Published by NHTSA2024-11-22
Manufacturer's numberS2423000012 REV.C
Manufacturer's date2024-11-22
NHTSA componentSTRUCTURE:BODY
Manufacturer's systemPower Liftgate: Latch

NHTSA's summary

Power Liftgate Is Inoperative or Won’t Close.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame

Vehicles listed
DODGE DURANGO2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025
JEEP GRAND CHEROKEE2021, 2022, 2023, 2024, 2025
JEEP GRAND WAGONEER2023, 2024, 2025
JEEP WAGONEER2023, 2024, 2025

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
26V5840002026-09-10. STRUCTURE:BODY:ROOF AND PILLARS
20263922026-08-13. Structure
26V5280002026-08-13. STRUCTURE:BODY:HATCHBACK/LIFTGATE
20255062025-09-25. Structure
25V6420002025-09-25. STRUCTURE:EXTERIOR TRIM
20254672025-09-11. Structure
25V5930002025-09-11. STRUCTURE:EXTERIOR TRIM
20247542024-12-12. Structure
24V9260002024-12-12. STRUCTURE:FRAME AND MEMBERS; FUEL SYSTEM, GASOLINE; ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
24V3460002024-05-16. AIR BAGS:FRONTAL; STRUCTURE:BODY:BUMPERS

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
1147212026-09-30. Service bulletin. APPLIQUE - FRONT DOOR
1145082026-09-23. Service bulletin. RAIL KIT – LUGGAGE AND REMOVABLE
1145092026-09-23. Service bulletin. RAIL KIT – LUGGAGE AND REMOVABLE
91009052026-09-17. Service bulletin. Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
91009002026-09-17. Service bulletin. Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
91009022026-09-17. Service bulletin. Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
S2623000016 REV.A2026-09-03. Service bulletin. Lift Gate Latch And Glass Replacement / Servicing.
91008862026-09-03. Service bulletin. Sunroof Assy Sunroof glass and/or sunshade cannot open/close (inoperative). 1. Please follow the service procedure: 08-Electrical/8N - Power Systems/ Power Top, Sunroof/ Diagnosis and Testing. 2. If sunroof motors continue to be inoperative, please contact STAR and reference SET 1599. ***This should be done before trying to replace the sunroof motors.***
91003452026-09-03. Service bulletin. LATCH Front Door for Doors that Won't Open From Interior, cable dislodged or Door latch cables coming loose. Engineering is looking to collect pictures of the latches and cables as they are found by the dealers. These pictures will help us understand why they are coming lose, to develop a corrective action plan. Please submit pictures to the DID system.
91008832026-08-26. Service bulletin. Glass Assy - Liftgate Prior to replacing the rear liftgate glass, perform Star Online S2623000016.