# Service bulletin TSB\_BOD331

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 11010525
- Published by NHTSA: 2024\-11\-14
- Manufacturer's number: TSB\_BOD331
- Manufacturer's date: 2024\-11\-13
- Campaign id or software version: SA587
- NHTSA component: STRUCTURE:BODY
- Manufacturer's system: BOD

## NHTSA's summary

TECHNICAL SERVICE BULLETIN: SERVICE ACTION: FRONT OUTER DOOR HANDLE UNLOCK SENSOR \(SA587\) \- This bulletin provides the procedure to improve the moisture seal both \(LH and RH side\) outer front door handles on certain 2025MY Sorento PHEV and HEV \(MQ4 P/HEV\) vehicles equipped with capacitive touch door handles, produced from April 15, 2024 through July 8, 2024. The affected vehicles may intermittently exhibit an inability to ‘unlock’ the front doors using the capacity touch door handle feature. When the outer front door handle gets wet, moisture may become trapped between the door handle grip body and the unlock touch sensor element which can reduce the touch input sensitivity. The front door\(s\) can be unlocked using the key fob if the door handle unlock touch sensor does not respond.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2024/MC-11010525-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2024/MC-11010525-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Body and frame

## Vehicles listed

- 2025 KIA SORENTO HYBRID

## Other bulletins for the same vehicles and component

- [WTY043\_TSB](/bulletins/11034002.md), 2026-06-18, Warranty extension: STRUCTURE:BODY. TECHNICAL SERVICE BULLETIN: WARRANTY EXTENSION CAMPAIGN: REAR RH DOOR CURTAIN INSPECTION / REPLACEMENT \(WTY043\) \- This bulletin provides information associated with the ‘Warranty Extension Program’ \(WTY043\) inspect and, if necessary replace the rear RH door curtain on certain 2023 \- 2026MY Sorento Hybrid \(MQ4 HEV\) SX Prestige vehicles produced from June 27, 2022 through December 05, 2025 and certain 2023 – 2026MY Sorento Plug\-In Hybrid \(MQ4 PHEV\) SX\-Prestige vehicles produced from June 27, 2022 through November 22, 2025. The affected vehicle’s rear RH door curtain may not return to the fully retracted position. Under this program, the New Vehicle Warranty coverage for this condition is extended from 5 years / 60,000 miles to 10 years / 120,000 miles, whichever comes first, starting from the date the vehicle was first put into service.
- [WTY043\_REIMB](/bulletins/11032905.md), 2026-05-23, Warranty extension: STRUCTURE:BODY. WARRANTY EXTENSION CAMPAIGN: REIMBURSEMENT FORM \(WTY043\) \- This document is a Reimbursement Request form that was mailed with the customer letter advising them to submit the form if they had paid for repairs for this same matter prior to the warranty extension campaign program launch.
- [WTY043\_OWNR](/bulletins/11032904.md), 2026-05-23, Warranty extension: STRUCTURE:BODY. WARRANTY EXTENSION CAMPAIGN: OWNER NOTIFICATION \(WTY043\) \- This document is the owner notification advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for certain repairs related to the rear right\-hand \(RH\) door curtain in certain 2023\-2026 MY Sorento Hybrid \(HEV\) SX\-Prestige and Sorento Plug\-in Hybrid \(PHEV\) SX\-Prestige vehicles from 5 years / 60,000 miles to 10 years / 120,000 miles, whichever comes first, starting from the date the vehicle was first put into service.
- [WTY043\_QA](/bulletins/11032903.md), 2026-05-22, Warranty extension: STRUCTURE:BODY. WARRANTY EXTENSION CAMPAIGN: QUESTION AND ANSWER \(WTY043\) \- This document is the Question and Answer Guide containing the most frequently asked questions regarding the Warranty Extension Campaign WTY043.
- [WTY043\_DPSM](/bulletins/11032902.md), 2026-05-22, Warranty extension: STRUCTURE:BODY. WARRANTY EXTENSION CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO \(WTY043\) \- This document is the announcement to the dealer Parts and Service managers advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for certain repairs related to the rear right\-hand \(RH\) door curtain in certain 2023\-2026 MY Sorento Hybrid \(HEV\) SX\-Prestige vehicles manufactured from June 27, 2022 through December 5, 2025 and certain 2023\-2026 MY Sorento Plug\-in Hybrid \(PHEV\) SX\-Prestige vehicles, manufactured from June 27, 2022 through November 22, 2025.
- [WTY043\_DP](/bulletins/11032901.md), 2026-05-22, Warranty extension: STRUCTURE:BODY. WARRANTY EXTENSION CAMPAIGN: DEALER PRINCIPAL MEMO \(WTY043\) \- This document is the announcement to the dealer principals advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for certain repairs related to the rear right\-hand \(RH\) door curtain in certain 2023\-2026 MY Sorento Hybrid \(HEV\) SX\-Prestige vehicles manufactured from June 27, 2022 through December 5, 2025 and certain 2023\-2026 MY Sorento Plug\-in Hybrid \(PHEV\) SX\-Prestige vehicles, manufactured from June 27, 2022 through November 22, 2025.
- [TSB\_BOD332](/bulletins/11008034.md), 2024-09-25, Service bulletin: STRUCTURE:BODY. TECHNICAL SERVICE BULLETIN: SERVICE ACTION: DOOR BELT OUTSIDE WEATHERSTRIP REPLACEMENT \(SA589\) \- This bulletin provides information to replace all four door belt outside weatherstrips on certain 2025MY Sorento \(MQ4a\) vehicles produced from July 24, 2024 through August 13, 2024. During the manufacturing process, a lower temperature was used during the bonding and drying process which caused a decreased in adhesion between the rubber seal and outer belt molding which can cause the rubber seal to separate from the outer belt molding on the affected vehicles.

JSON: [/v1/bulletins/11010525](/v1/bulletins/11010525)

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