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Service bulletin SB-20-328

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id11010282
Published by NHTSA2024-11-07
Manufacturer's numberSB-20-328
Manufacturer's date2020-02-24
NHTSA componentSTRUCTURE:BODY

NHTSA's summary

This Service Bulletin addresses mandatory Cortex Controller™ program updates for certain 20 YD Commercial and Residential Half/Pack® (featuring Odyssey Controls) units equipped with CNrG™ Tailgate identified in the Products Affected section below. This program update prevents the tailgate close function when the packer is fully extended, so that the CNrG™ Tailgate, packer panel assembly, or associated components do not become damaged closing onto the fully extended packer.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame

Vehicles listed
HEIL FRONT END LOADER GARBAGE2018 to 2019

Listing a model year does not mean every vehicle of it is concerned: the document says which.