# Service bulletin LI08.00\-P\-072749 A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned. - Type: Service bulletin - NHTSA id: 11008062 - Published by NHTSA: 2024\-09\-26 - Manufacturer's number: LI08.00\-P\-072749 - Manufacturer's date: 2024\-09\-17 - NHTSA component: ELECTRICAL SYSTEM; ENGINE ## NHTSA's summary Complaint The electric range does not meet customer's expectations. Cause The following information is being provided for educational purposes only: At Mercedes\-Benz, we believe that our vehicles should display to the driver a range that in all probability can actually be achieved. These ranges are predictions \- the range actually achieved may therefore differ from the range shown. The calculation for the predicted range takes into account the current outside temperature, the set temperature of the air conditioning system, the battery capacity and the characteristics of previous journeys \(sporty/anticipatory driving style\). Where previous journeys are concerned, factors given particular consideration are individual driving style and the use of other power consumers \(seat heating, lights, charging function for smartphones, etc.\). It is therefore possible that data from the last few hundred kilometers driven is also used in the calculation. Consequently any change in usage behavior will only slowly affect the predicted range. If active navigation or active commuter route is used, additional information about the route ahead \(for example elevation profile, traffic volume\) can be included in the range calculation. Remedy The customer's individual input to the range can be reset. Depending on the vehicle, the reset can be done in the instrument cluster or the head unit. For plug\-in hybrid vehicles of model series 166 \(all\), 205 \(up to modification year 18/1\), 213 \(up to modification year 17/2\), 222 \(up to modification year 17/2\), 253 \(up to modification year 19/1\), the range can be reset by resetting the trip computer \("From reset", "From start" and "Day cycle counter"\). After the reset, a value based on the certified range will be shown. For electric and plug\-in hybrid vehicles of model series 205 \(from modification year 18/2\), 213 \(from modification year 18/1\), 222 \(from modification year 18/1\), 253 \(from modification year 19/2\) and model series 118, 167, 177, 206, 223, 247, 293, 295, 297 a reset is only possible by resetting the head unit to the factory settings. This will delete all saved customer data and any settings made \(e.g. radio settings, navigation destinations\). If necessary, therefore, back up the customer data onto a USB flash drive using the Backup function before performing a reset. As from vehicles with NTG 7, Mercedes me is used for the making the backup. After the reset, an empirical value is displayed that is based on normal use of the vehicle and the current climatic conditions \(set temperature and outside temperature \- commensurately higher values will be achieved if the air conditioning system is switched off\). Depending on driving style, outside temperature and which power consumers are actually switched on, the achieved range may significantly exceed this range, but likewise may also fall significantly short of it. Further information on battery capacity and aging can be found in document SI47.70\-P\-0070A. ## The document - [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2024/MC-11008062-0001.pdf) - [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2024/MC-11008062-9999.pdf) The document is the manufacturer's. This site does not hold it. ## Components Electrical system, Engine ## Vehicles listed - 2023 MERCEDES\-BENZ AMG E53E - 2023 to 2024 MERCEDES\-BENZ AMG EQE - 2024 MERCEDES\-BENZ AMG EQE 53 4MATIC - 2024 to 2025 MERCEDES\-BENZ AMG EQE SUV 4MATIC - 2024 to 2025 MERCEDES\-BENZ AMG EQE SUV 53 4MATIC - 2022 to 2024 MERCEDES\-BENZ AMG EQS - 2022 to 2023 MERCEDES\-BENZ AMG EQS 53 - 2023 to 2024 MERCEDES\-BENZ AMG EQS 53 4MATIC - 2024 MERCEDES\-BENZ AMG GLC63 S E - 2023 MERCEDES\-BENZ AMG GLS63E - 2018 to 2020 MERCEDES\-BENZ C 350 E - 2016 to 2017 MERCEDES\-BENZ C350E - 2021 MERCEDES\-BENZ E 350 E - 2024 MERCEDES\-BENZ EQE 350 4MATIC - 2023 to 2024 MERCEDES\-BENZ EQE 350\+ - 2023 to 2024 MERCEDES\-BENZ EQE 500 - 2023 to 2025 MERCEDES\-BENZ EQE SUV 350 4MATIC - 2023 to 2025 MERCEDES\-BENZ EQE SUV 350\+ - 2023 to 2025 MERCEDES\-BENZ EQE SUV 500 4MATIC - 2022 MERCEDES\-BENZ EQS 450 - 2022 to 2024 MERCEDES\-BENZ EQS 450\+ - 2022 to 2024 MERCEDES\-BENZ EQS 580 - 2023 to 2025 MERCEDES\-BENZ EQS SUV 450 4MATIC - 2023 to 2025 MERCEDES\-BENZ EQS SUV 450\+ - 2023 to 2025 MERCEDES\-BENZ EQS SUV 580 4MATIC - 2018 MERCEDES\-BENZ GLC 350 E - 2020 to 2021 MERCEDES\-BENZ GLC 350 E - 2019 MERCEDES\-BENZ GLC350E - 2019 to 2020 MERCEDES\-BENZ S 560 E - 2023 MERCEDES\-BENZ S 580 E - 2024 MERCEDES\-BENZ S 580 E 4MATIC - 2015 MERCEDES\-BENZ S500E - 2016 MERCEDES\-BENZ S550 HYBRID - 2015 MERCEDES\-BENZ S550E - 2017 MERCEDES\-BENZ S550E - 2024 MERCEDES\-BENZ redundant EQE 350 - 2023 MERCEDES\-BENZ redundant EQE 350 4MATIC - 2023 to 2024 MERCEDES\-BENZ redundant EQS 450 - 2015 MERCEDES\-BENZ redundant S550E - 2024 to 2025 MERCEDES\-MAYBACH EQS SUV 680 4MATIC JSON: [/v1/bulletins/11008062](/v1/bulletins/11008062) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20LI08.00-P-072749&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F11008062&vehicle=Service%20bulletin%20LI08.00-P-072749)