Service bulletin 16-NA-244
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 11007123 |
| Published by NHTSA | 2024-09-05 |
| Manufacturer's number | 16-NA-244 |
| Manufacturer's date | 2024-08-09 |
| NHTSA component | ENGINE |
NHTSA's summary
This informational bulletin provides information on Diesel Exhaust Fluid (DEF) and the proper use of the DEF system.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Engine
| CADILLAC ESCALADE | 2021, 2022, 2023, 2024 |
|---|---|
| CADILLAC ESCALADE ESV | 2021, 2022, 2023 |
| CHEVROLET 6500 | 2019 |
| CHEVROLET COLORADO | 2016, 2017, 2018, 2019, 2020, 2021, 2022 |
| CHEVROLET CRUZE | 2014, 2015 |
| CHEVROLET CRUZE | 2017, 2018, 2019 |
| CHEVROLET EQUINOX | 2018, 2019 |
| CHEVROLET EQUINOX | 2022 |
| CHEVROLET EXPRESS | 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021 |
| CHEVROLET EXPRESS 1500 | 2010, 2011, 2012 (the catalog's model; the bulletin names a series or trim of it) |
| CHEVROLET EXPRESS 1500 | 2014 (the catalog's model; the bulletin names a series or trim of it) |
| CHEVROLET EXPRESS 2500 | 2010, 2011 (the catalog's model; the bulletin names a series or trim of it) |
| CHEVROLET EXPRESS 2500 | 2014 (the catalog's model; the bulletin names a series or trim of it) |
| CHEVROLET EXPRESS 3500 | 2010 (the catalog's model; the bulletin names a series or trim of it) |
| CHEVROLET EXPRESS 3500 | 2012 (the catalog's model; the bulletin names a series or trim of it) |
| CHEVROLET EXPRESS 3500 | 2014 (the catalog's model; the bulletin names a series or trim of it) |
| CHEVROLET EXPRESS 4500 | 2012 (the catalog's model; the bulletin names a series or trim of it) |
| CHEVROLET EXPRESS 4500 | 2014 (the catalog's model; the bulletin names a series or trim of it) |
| CHEVROLET EXPRESS 4500 | 2016 (the catalog's model; the bulletin names a series or trim of it) |
| CHEVROLET EXPRESS CUTAWAY | 2013 (the catalog's model; the bulletin names a series or trim of it) |
| CHEVROLET EXPRESS CUTAWAY VAN | 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022 (the catalog's model; the bulletin names a series or trim of it) |
| CHEVROLET SILVERADO 1500 | 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018 (the catalog's model; the bulletin names a series or trim of it) |
| CHEVROLET SILVERADO 1500 | 2020, 2021, 2022, 2023, 2024 (the catalog's model; the bulletin names a series or trim of it) |
| CHEVROLET SILVERADO 2500 | 2019, 2020, 2021, 2022, 2023, 2024 (the catalog's model; the bulletin names a series or trim of it) |
| CHEVROLET SILVERADO 3500 | 2019, 2020, 2021, 2022, 2023, 2024 (the catalog's model; the bulletin names a series or trim of it) |
| CHEVROLET SILVERADO 4500 | 2019, 2020, 2021, 2022, 2023, 2024 (the catalog's model; the bulletin names a series or trim of it) |
| CHEVROLET SILVERADO 5500 | 2019, 2020, 2021 (the catalog's model; the bulletin names a series or trim of it) |
| CHEVROLET SILVERADO 5500 | 2023, 2024 (the catalog's model; the bulletin names a series or trim of it) |
| CHEVROLET SILVERADO 6500 | 2019 (the catalog's model; the bulletin names a series or trim of it) |
| CHEVROLET SILVERADO 6500 | 2021, 2022, 2023 (the catalog's model; the bulletin names a series or trim of it) |
| CHEVROLET SILVERADO 6500 | 2025 (the catalog's model; the bulletin names a series or trim of it) |
| CHEVROLET SUBURBAN | 2021, 2022 |
| CHEVROLET SUBURBAN | 2024 |
| CHEVROLET SUBURBAN 1500 | 2021, 2022, 2023, 2024 (the catalog's model; the bulletin names a series or trim of it) |
| CHEVROLET TAHOE | 2021, 2022, 2023, 2024 |
| CHEVROLET duplicate SILVERADO 5500 | 2019 |
| GMC CANYON | 2016, 2017, 2018, 2019, 2020, 2021, 2022 |
| GMC SAVANA | 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022 |
| GMC SAVANA 1500 | 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017 (the catalog's model; the bulletin names a series or trim of it) |
| GMC SAVANA 2500 | 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018 (the catalog's model; the bulletin names a series or trim of it) |
| GMC SAVANA 3500 | 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018 (the catalog's model; the bulletin names a series or trim of it) |
| GMC SIERRA 1500 | 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018 (the catalog's model; the bulletin names a series or trim of it) |
| GMC SIERRA 1500 | 2020, 2021, 2022, 2023, 2024 (the catalog's model; the bulletin names a series or trim of it) |
| GMC SIERRA 2500 | 2019, 2020, 2021, 2022, 2023, 2024 (the catalog's model; the bulletin names a series or trim of it) |
| GMC SIERRA 3500 | 2019, 2020, 2021, 2022, 2023, 2024 (the catalog's model; the bulletin names a series or trim of it) |
| GMC TERRAIN | 2018, 2019 |
| GMC YUKON | 2021, 2022, 2023, 2024 |
| GMC YUKON XL | 2021, 2022, 2023 |
| GMC YUKON XL 1500 | 2023 (the catalog's model; the bulletin names a series or trim of it) |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 2025225 | 2025-04-24. Engine |
|---|---|
| 25V274000 | 2025-04-24. ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL |
| 21V346000 | 2021-05-13. ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE |
| 19V328000 | 2019-04-25. ENGINE |
| 2014577 | 2014-12-18. Engine |
| 2014005 | 2014-01-13. Engine |
| 14V007000 | 2014-01-13. ENGINE AND ENGINE COOLING:EXHAUST SYSTEM |
A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.
| N262576260 | 2026-10-15. Service campaign. General Motors has decided to conduct a Voluntary Emission Recall. Certain vehicles may have a condition that could cause a small exhaust leak at the catalytic converter inlet. Dealers are to replace the catalytic converter inlet clamp and to inspect the catalytic converter – replacing it if damage is observed. The repairs will be made at no charge to the customer. |
|---|---|
| N262552620 | 2026-05-11. Service campaign. Certain vehicles may have a condition that could cause the cylinder 2 glow plug to fail. If this failure occurs, the Malfunction Indicator Light (Check Engine Light) will illuminate and a diagnostic trouble code will set. This special coverage covers the condition described above for a period of 15 years or 150,000 miles (240,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after May 11, 2026, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to May 11, 2026, must be submitted to the Service Contract provider. Vehicle owners or lessees who paid for repairs referenced in this Special Coverage (“Customers”) are eligible for reimbursement of their reasonable and customary expenses in accordance with the procedures specified below. The conditional right to reimbursement is provided by GM solely in the interest of customer satisfaction and is personal to Customers. Customers may not assign and GM does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special Coverage to any third party, including but not limited to service contract providers, and this Special Coverage is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties. Dealers are to replace the cylinder 2 glow plug as necessary. The repairs will be made at no charge to the customer. |
| N262548050 | 2026-04-24. Service bulletin. This message is to inform dealers that Special Coverage N262548050 is being temporarily suspended for the models above. Involved vehicles will be temporarily removed from IVH. Dealers will be notified when repairs can be resumed. We apologize for any inconvenience this situation may cause. |
| N262548050 | 2026-04-23. Service campaign. Certain vehicles, may have a condition that could cause the Catalytic Converter to fail. If this failure occurs, the Malfunction Indicator Light (Check Engine Light) will illuminate, and a diagnostic trouble code will set. Dealers are to replace the Catalytic Converter as necessary. The repairs will be made at no charge to the customer. |
| N252494003-02 | 2026-01-21. Service campaign. Certain vehicles listed above, may have a condition where the connecting rod and/or crankshaft engine components in these vehicles may have manufacturing defects that can lead to engine damage and engine failure. This special coverage covers if an engine failure occurs in the vehicle as a result of the condition described above for a period of 10 years or 150,000 miles (240,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after May 23, 2025, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to May 23, 2025, must be submitted to the Service Contract provider. Vehicle owners or lessees who paid for repairs referenced in this Special Coverage (“Customers”) are eligible for reimbursement of their reasonable and customary expenses in accordance with the procedures specified below. The conditional right to reimbursement is provided by GM solely in the interest of customer satisfaction and is personal to Customers. Customers may not assign and GM does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special Coverage to any third party, including but not limited to service contract providers, and this Special Coverage is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties. Dealers are to replace the engine. The repairs will be made at no charge to the customer. |
| 25-NA-150 | 2025-12-04. Service bulletin. This bulletin provides a procedure to check and replace the oil cooler seals before just replacing the oil cooler, for an oil leak. |
| 00-06-01-026R | 2025-12-03. Service bulletin. This service bulletin provides information on replacing the intake manifold when the engine is replaced after severe internal engine damage. |
| 22-NA-007 | 2025-11-15. Service bulletin. This service bulletin provides procedures to correct customer concerns of Poor Engine Performance in Extremely Cold Weather Conditions, Charge Air Cooler (CAC) Icing - Malfunction Indicator Lamp (MIL) Illuminated with DTCs P0299, P0234, P0236, P2227, P00C7 Set. |
| 25-NA-339 | 2025-11-12. Service bulletin. Under Field Actions N252494000, N252494001, the service procedure includes performing a PICO test on vehicle engines within the identified suspect VIN population. If the engine passes the PICO test, the engine oil will be changed from 0W20 to Mobil 1 Supercar 0W40 dexosR. From that point forward, the engine must use 0W40 dexosR oil products for all future oil change services. |
| 23-NA-170 | 2025-10-25. Service bulletin. This bulletin advises the tech to inspect deeper into what may be to main cause of an engine failure. |