# Service bulletin SA\-056\-24

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 11007018
- Published by NHTSA: 2024\-09\-04
- Manufacturer's number: SA\-056\-24
- Manufacturer's date: 2024\-08\-13
- NHTSA component: STRUCTURE:BODY
- Manufacturer's system: Interior Trim

## NHTSA's summary

Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2024/MC-11007018-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2024/MC-11007018-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Body and frame

## Vehicles listed

- 2016 to 2021 MAZDA CX\-3
- 2020 to 2025 MAZDA CX\-30
- 2013 to 2025 MAZDA CX\-5
- 2023 to 2024 MAZDA CX\-50
- 2025 MAZDA CX\-50 HYBRID
- 2025 MAZDA CX\-70
- 2016 to 2023 MAZDA CX\-9
- 2024 to 2025 MAZDA CX\-90
- 2014 to 2025 MAZDA MAZDA3
- 2014 to 2021 MAZDA MAZDA6
- 2022 to 2023 MAZDA MX\-30
- 2016 to 2018 MAZDA MX\-5
- 2020 to 2024 MAZDA MX\-5

## Recalls for the same vehicles and component

- [24V814000](/recalls/nhtsa/24V814000.md), 2024-10-31: STRUCTURE:INTERIOR PANELS:DASHBOARD; ELECTRICAL SYSTEM:SOFTWARE
- [2021075](/recalls/tc/2021075.md), 2021-02-19: Structure
- [21V086000](/recalls/nhtsa/21V086000.md), 2021-02-18: STRUCTURE:BODY:HATCHBACK/LIFTGATE
- [2019321](/recalls/tc/2019321.md), 2019-06-27: Structure
- [19V496000](/recalls/nhtsa/19V496000.md), 2019-06-27: STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
- [2016431](/recalls/tc/2016431.md), 2016-09-06: Structure
- [16V644000](/recalls/nhtsa/16V644000.md), 2016-09-06: STRUCTURE:BODY:HATCHBACK/LIFTGATE

## Other bulletins for the same vehicles and component

- [09\-026\-26](/bulletins/11037627.md), 2026-10-01, Service bulletin: STRUCTURE:BODY. This bulletin supersedes the previously issued bulletin\(s\) listed below. The changes are noted in Red text. 09\-043/25 11/26/2025 DESCRIPTION Some vehicles may experience a clicking noise when opening and/or closing the front door due to a broken front door checker plate. To reduce the clicking noise, the material of the plastic component in the door checker has been modified. REPAIR PROCEDURE 1. Verify the customer concern. 2. Replace the front door checker plate with the interim countermeasure part according to the instructions on MGSS FRONT DOOR CHECKER REMOVAL/INSTALLATION. NOTE: Repair only the affected side.
- [SA\-056\-26](/bulletins/11037014.md), 2026-09-04, Service bulletin: STRUCTURE:BODY; FUEL/PROPULSION SYSTEM. DESCRIPTION Some customers will report that their fuel filler lid \(door\) was stuck closed and would not open to refuel the vehicle. The fuel door may or may not be missing. REPAIR PROCEDURE 1. Check the system operation as noted in the PHEV Refueling Procedure and check for DTC.
- [09\-024\-26](/bulletins/11036698.md), 2026-09-02, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY. DESCRIPTION Some vehicles may exhibit a condition in which a warning buzzer \(error sound\) is heard, and the power liftgate \(PLG\) does not open or close automatically. When these symptoms happen, DTCs B144F:11 or B144F:13 may be stored. B144F:11 Power liftgate \(PLG\) drive unit motor circuit malfunction B144F:13 Power liftgate \(PLG\) drive unit motor circuit malfunction NOTE: The liftgate can be opened or closed manually, though effort may be higher without the motor assist. Due to improper assembly of the brush spring within the PLG unit motor, the contact pressure of the brush decreases, resulting in poor continuity. As a result, sufficient current may not be supplied to the motor. The manufacturing process has been improved to ensure proper positioning of the spring during assembly. REPAIR PROCEDURE Replace the power liftgate drive unit according to the instructions on MGSS POWER LIFTGATE \(PLG\) DRIVE UNIT REMOVAL/INSTALLATION.
- [09\-020\-26](/bulletins/11034437.md), 2026-07-03, Service bulletin: SEATS; STRUCTURE:BODY; UNKNOWN OR OTHER. DESCRIPTION Some vehicles may exhibit scratches \(1\) on the rear of the seat back bar garnish \(2\) from contact with the convertible top \(3\). Due to assembly variations, the clearance between the seat back bar garnish and the convertible top is too small on some vehicles. REPAIR PROCEDURE 6. Install the seat back crossmember assembly from the vehicle according to the instructions on MGSS online or the Workshop Manual \(section 09\-10 SEAT BACK CROSSMEMBER ASSEMBLY REMOVAL/INSTALLATION\). 7. Reinstall the rear seat back bar garnish while twisting the garnish so that the garnish can be kept closer to the seat back bar and away from the convertible top \(for both left and right sides\).
- [09\-018\-26](/bulletins/11033117.md), 2026-06-02, Service bulletin: STRUCTURE:BODY. This bulletin supersedes the previously issued bulletin\(s\) listed below. The changes are noted in Red. 09\-031/25 08/05/25 DESCRIPTION While driving on gravel or dusty roads, dust accumulates at the lower inner edge of the door garnish. When the rear door is opened, the dust may be blown up and enter the cabin, adhering to the seats and the floor. This is caused by a large gap at the lower part of the boundary between the rear door and the front door, and air containing dust and/or sand is sucked up into the gap, accumulating at the lower edge of the rear door garnish while driving. To eliminate this concern, a mass production change is under study. NOTE: In environments where passengers frequently enter and exit the vehicle under dusty conditions \(e.g. dirt or gravel roads, off\-road driving\), a certain amount of dust will enter into the cabin, even in other types of vehicles. Therefore, this phenomenon is not limited to the causes described in this document. Customers having this concern should have their vehicle repaired using the following repair procedure. NOTE: This repair procedure is an interim countermeasure. After a mass production change is implemented, the repair procedure will be updated. Attach the protectors \(urethane pads, deflectors and protectors\) to both sides of the designated locations according to the following steps.
- [SA\-031\-26](/bulletins/11032104.md), 2026-05-05, Service bulletin: STRUCTURE:BODY; UNKNOWN OR OTHER. DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN plate \(bulkhead\-mounted and visible through the lower\-left area of the windshield\), contact DAG \(Dealer Assistance Group\) using VIN Plate Request Form available on One Mazda. To obtain a replacement vehicle certification label \(located on the B􀀀pillar or front door\), contact your assigned DSM \(District Service Manager\) to place the order. If DSM contact information is not available, refer to the Dealer \& Field Contact Directory.
- [SA\-021\-26](/bulletins/11032100.md), 2026-05-05, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY. This Service Alert supersedes the previously issued SAs and bulletin\(s\) listed below: The changes are noted below in red. SA\-010/23 02/09/23 DESCRIPTION Some customers may experience one or more electrical malfunctions after a vehicle body repair. A newly painted fender stay \(2\) may be causing a poor front harness \(1\) ground connection. The front fender stay \(2\) newly painted surface at ground point \(3\), where attachment bolt \(4\) is seated, may create a poor front harness ground connection. NOTE: DO NOT paint ground point \(3\) attachment bolt \(4\) is seated. NEWLY INSTALLED FRONT FENDER STAY NOTE: CAUTION: If the bolt \(4\) contact area \(3\) is painted when the front fender stay \(2\) is newly replaced, it could cause a malfunction in the PCM. Before painting a newly replaced part, protect the bolt \(4\) contact area \(3\) with masking tape \(5\) as shown in the figure.
- [SA\-008\-26a](/bulletins/11032014.md), 2026-05-04, Service bulletin: STRUCTURE:BODY. During PDI, an indentation in the rear bumper may be noticed, or in some cases, the customer may return after delivery to report the indentation. Follow the steps below to repair the concern. REPAIR PROCEDURE Check the rear bumper for an indentation. Repair bumper.
- [SA\-019\-26](/bulletins/11030647.md), 2026-04-03, Service bulletin: STRUCTURE:BODY; UNKNOWN OR OTHER. This SA supersedes the previously issued SA\(s\) listed below. The changes are noted in Red. SA\-045/22 12/06/22 and 07/12/22 NOTE: All vehicles with protective films applied to the piano black door garnishes of the following models are applicable to this Service Alert. DESCRIPTION The purpose of this Service Alert is to remind dealers to keep the protective films on the piano black door garnishes attached until just before delivering the vehicle to the customer. The protective films are attached on new vehicles when shipped from the factory in order to avoid being scratched during transportation and while in dealer stock. NOTE: Remove the protective films after cleaning the vehicle. • If any adhesive residue remains on the surface of the door garnish, attach the adhesive side of the protective film on the area again, and then peel it off to remove the residue. • Refer to the image below for the location of the protective films \(4 sheets of films in each side\).
- [09\-013\-26](/bulletins/11030603.md), 2026-04-02, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY. DESCRIPTION Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. Symptom 1: The touch sensor of the front door outer handle does not lock the doors after rain and/or car washing, even though unlocking is possible. Symptom 2: The touch sensor of the front door outer handle does not unlock the doors. Door outer handle touch sensor for locking \(1\) / unlocking \(2\) NOTE: If the concern occurs after specific operation as described below, refer to the TSB 09\-046/22 \(DOOR OUTER HANDLE TOUCH SENSOR DOES NOT LOCK AND UNLOCK AFTER A SPECIFIC OPERATION\). 1. \[MX\-30\] After using cabin preconditioning or hazard warning lights for approx.15 minutes. 2. \[MAZDA3 and CX\-30\] After using hazard warning lights for approx. 15 minutes. 3. \[MAZDA3, CX\-30 and MX\-30\] When both touch sensors are touched at once. Cause 1 \(for Symptom 1\): Water may accumulate around the touch sensor in the outer handle, resulting in temporary lower sensitivity of the capacitive sensor. Also, if car wash foam gets inside the outer handle while washing the vehicle, the foam may disturb the touch sensor detection. Mazda is still working on a mass production change for this concern. Cause 2 \(for Symptom 2\): Improper soldering in the production process may disturb the touch sensor detection. To eliminate this concern, the production process has been modified. Customers having this concern should have their vehicle repaired using the following repair procedure. REPAIR PROCEDURE 1. Verify customer concern. 2. Repair the vehicle depending on the experienced symptom\(s\). Symptom 1: Follow the "Procedure to waterproof a touch sensor” below to make the touch sensor waterproof. Symptom 2: Replace the front outer handle with a modified one according to the instructions on MGSS. Mazda3 \(FRONT OUTER HANDLE REMOVAL/INSTALLATION\) CX\-30 \(FRONT OUTER HANDLE REMOVAL/INSTALLATION\) MX\-30 \(FRONT OUTER HANDLE REMOVAL/INSTALLATION\) If both symptoms are experienced: Replace the front outer handle with a modified one and follow the “Procedure to waterproof a touch sensor” below to make the touch sensor waterproof. NOTE: DO NOT repair the other front outer handle for the vehicle if it is not experiencing any problems. 3. Verify the repair by checking if the new outer handle locks/unlocks the door correctly.

JSON: [/v1/bulletins/11007018](/v1/bulletins/11007018)

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