# Service bulletin 09\-038\-24

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 11006987
- Published by NHTSA: 2024\-09\-04
- Manufacturer's number: 09\-038\-24
- Manufacturer's date: 2024\-08\-08
- NHTSA component: ELECTRICAL SYSTEM; UNKNOWN OR OTHER
- Manufacturer's system: Odometer

## NHTSA's summary

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper\-proof speedometers. When a speedometer is replaced, the new speedometer will read zero \(0\) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the “Speedometer Replacement Label”. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda’s vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster \(IPC\) odometer setting service. With the use of SPECMO’s services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after\- warranty assistance \(AWA\) or DSA that can be utilized to cover this service expense.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2024/MC-11006987-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2024/MC-11006987-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system

## Vehicles listed

- 2000 to 2001 MAZDA 323
- 2000 to 2002 MAZDA 626
- 2003 MAZDA 626
- 2000 to 2009 MAZDA B\-SERIES TRUCK
- 2016 to 2021 MAZDA CX\-3
- 2013 to 2025 MAZDA CX\-5
- 2007 to 2012 MAZDA CX\-7
- 2013 MAZDA CX\-7
- 2007 to 2023 MAZDA CX\-9
- 2011 to 2014 MAZDA MAZDA2
- 2016 to 2021 MAZDA MAZDA2
- 2004 to 2018 MAZDA MAZDA3
- 2006 to 2010 MAZDA MAZDA5
- 2012 to 2015 MAZDA MAZDA5
- 2003 to 2021 MAZDA MAZDA6
- 2007 to 2015 MAZDA MAZDASPEED3
- 2006 to 2007 MAZDA MAZDASPEED6
- 2000 to 2002 MAZDA MILLENIA
- 2000 to 2006 MAZDA MPV
- 2006 to 2018 MAZDA MX\-5
- 2020 to 2024 MAZDA MX\-5
- 2000 to 2005 MAZDA MX\-5 MIATA
- 2000 to 2003 MAZDA PROTEGE
- 2004 to 2006 MAZDA PROTEGE
- 2002 to 2003 MAZDA PROTEGE 5
- 2004 to 2011 MAZDA RX\-8
- 2000 MAZDA TRIBUTE
- 2001 to 2006 MAZDA TRIBUTE
- 2007 MAZDA TRIBUTE
- 2008 to 2011 MAZDA TRIBUTE
- 2008 to 2009 MAZDA TRIBUTE HEV
- 2006 MAZDA TRIBUTE HYBRID
- 2008 to 2011 MAZDA TRIBUTE HYBRID

## Recalls for the same vehicles and component

- [19V403000](/recalls/nhtsa/19V403000.md), 2019-05-30: ELECTRICAL SYSTEM:WIRING
- [17V744000](/recalls/nhtsa/17V744000.md), 2017-11-21: TRAILER HITCHES; ELECTRICAL SYSTEM:WIRING
- [2017427](/recalls/tc/2017427.md), 2017-09-01: Electrical
- [2014113](/recalls/tc/2014113.md), 2014-04-07: Electrical
- [14V173000](/recalls/nhtsa/14V173000.md), 2014-04-03: ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
- [2009332](/recalls/tc/2009332.md), 2009-11-18: Electrical
- [2009113](/recalls/tc/2009113.md), 2009-04-16: Electrical
- [09V126000](/recalls/nhtsa/09V126000.md), 2009-04-16: ELECTRICAL SYSTEM
- [09V066000](/recalls/nhtsa/09V066000.md), 2009-02-23: ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
- [2007263](/recalls/tc/2007263.md), 2007-08-09: Electrical

## Other bulletins for the same vehicles and component

- [SA\-042\-26a](/bulletins/11037900.md), 2026-10-03, Service bulletin: ELECTRICAL SYSTEM; UNKNOWN OR OTHER. Mazda Connected Services \- Frequently Asked Questions \(FAQ\) This Service Alert supersedes the previously issued SAs listed below. The changes are noted in Red text. SA\-042/26 06/30/26 DESCRIPTION Frequently Asked Questions \(FAQ\) Index General Questions MAZDA CONNECT Indication Setup and Getting Started Dealer Processes Registration / Enrollment / Take\-Over Customer Subscription Status WI\-FI General Informatio Opening the TCU Communication Line WI\-FI How\-To Conditions for Remote Engine Start Will Not Function WI\-FI Trial Period Conditions for Remote Engine Start Function Will turn engine OFF Interacting With The App TCU Communication Line Status Service Issues Educational Videos Troubleshooting Resources MyMazda App Error Codes Customer Opt\-Out
- [SA\-041\-26a](/bulletins/11037899.md), 2026-10-03, Service bulletin: ELECTRICAL SYSTEM. DESCRIPTION If you encounter any type of electrical concern \(e.g, dead battery, engine no start, DTC\(s\) stored...\), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC\-2 \(battery discharge/DTC stored\) 2. Devices plugged into the 12V outlet 3. GPS tracking device \(engine no start/battery discharge\) 4. Dash cam \(DTC stored\) 5. Non\-certified USB cable \(Apple Carplay™/ Android Auto™ will not connect\) 6. Over\-sized wheels/tires \(incorrect GPS location\) 7. DTC C0023:14 8. Decorative trim and/or cover on the START/STOP ENGINE button
- [SA\-038\-26b](/bulletins/11037634.md), 2026-10-01, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM. This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA\-038/26 08/18/26 and 06/15/26 DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code \(OTP\) during the MyMazda App
- [SA\-039\-26a](/bulletins/11037019.md), 2026-09-04, Service bulletin: ELECTRICAL SYSTEM; UNKNOWN OR OTHER. This Service Alert supersedes the previously issued SA\(s\) listed below. The changes are noted in Red text. SA\-039/26 06/15/26 Mazda Connect Symptom Troubleshooting DESCRIPTION Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
- [SA\-038\-26a](/bulletins/11037018.md), 2026-09-04, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM; ENGINE; EXTERIOR LIGHTING. This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA\-038/26 06/15/26 DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code \(OTP\) during the MyMazda App Connected Vehicle enrollment. 2. Remote functions inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Index MAZDA CONNECT 2 Center Display Status Icon MAZDA CONNECT 3 Center Display Status Icon Remote Engine Start Will Not Function Remote Engine Start Function Will turn engine OFF Customer Subscription Status TCU Communication Line Status
- [SA\-054\-26](/bulletins/11037012.md), 2026-09-04, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM. This Service Alert supersedes the previously issued Service Alerts listed below: The changes are noted in Red. Infotainment Reboot With Navigation Card Installed This Service Information is no longer valid. Refer to the following updated Technical Service Bulletins: CX\-5 / CX\-9: 16\-002/23 \- UPDATED SOFTWARE RELEASE FOR CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM \(7TH GEN TYPE\) Mazda3 / CX\-30 \(Non\-Turbo\): 16\-008/23 \- UPDATED SOFTWARE RELEASE FOR CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM Mazda3 / CX\-30 \(Turbo\): 16\-007/23 \- UPDATED SOFTWARE RELEASE FOR CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM
- [SA\-053\-26](/bulletins/11037011.md), 2026-09-04, Service bulletin: ELECTRICAL SYSTEM; WHEELS. This Service Alert supersedes the previously issued bulletin\(s\) listed below. The changes are noted in Red text. SA\-006/23 01/23/23 DESCRIPTION Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect clock and/or tire pressures and/or tire pressure missing. This may be caused by: Incorrect calendar entry \(month/day/year\) after a battery disconnect Infotainment system software update. BCM TPMS unlearn during vehicle storage or transport. Wheel/Tire change REPAIR PROCEDURE This can be corrected by the customer driving the vehicle for a day or two so that the following will occur.
- [SA\-050\-26](/bulletins/11037008.md), 2026-09-04, Service bulletin: ELECTRICAL SYSTEM; UNKNOWN OR OTHER. DESCRIPTION Some vehicles may continue to display the recall notification "IMPORTANT NOTICE. VIEW VEHICLE STATUS MONITOR FOR DETAILS" on the center display even after the recall has been completed. NOTE: Once the warranty claim for the recall campaign is approved by Mazda Japan, the recall notification will be automatically removed via Connected Services on the following day or later. This condition may occur if the Connected Services subscription was canceled while the recall notification was still active. ACTION TO BE TAKEN If you encounter the situation above, use MDARS to manually remove the center display recall notification. Note: MDARS can only remove the recall notification when MCVV shows no CV contract.
- [09\-024\-26](/bulletins/11036698.md), 2026-09-02, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY. DESCRIPTION Some vehicles may exhibit a condition in which a warning buzzer \(error sound\) is heard, and the power liftgate \(PLG\) does not open or close automatically. When these symptoms happen, DTCs B144F:11 or B144F:13 may be stored. B144F:11 Power liftgate \(PLG\) drive unit motor circuit malfunction B144F:13 Power liftgate \(PLG\) drive unit motor circuit malfunction NOTE: The liftgate can be opened or closed manually, though effort may be higher without the motor assist. Due to improper assembly of the brush spring within the PLG unit motor, the contact pressure of the brush decreases, resulting in poor continuity. As a result, sufficient current may not be supplied to the motor. The manufacturing process has been improved to ensure proper positioning of the spring during assembly. REPAIR PROCEDURE Replace the power liftgate drive unit according to the instructions on MGSS POWER LIFTGATE \(PLG\) DRIVE UNIT REMOVAL/INSTALLATION.
- [09\-022\-26](/bulletins/11035599.md), 2026-08-04, Service bulletin: ELECTRICAL SYSTEM; VISIBILITY/WIPER. This bulletin supersedes the previously issued bulletin\(s\) listed below. The changes are noted in Red text. 09\-042/04 12/10/04 DESCRIPTION Some vehicles may exhibit inoperative electric rear window defroster grid lines, integral antenna concerns causing radio reception issues or terminal tabs pulled from the rear window glass. Follow the diagnostic and repair procedures included in this service information to inspect and service rear defroster grid lines, integral antenna concerns or broken terminal tabs.

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