# Service campaign NCU \- 2024020009

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service campaign
- NHTSA id: 11006686
- Published by NHTSA: 2024\-08\-30
- Manufacturer's number: NCU \- 2024020009
- Manufacturer's date: 2024\-08\-31
- NHTSA component: ELECTRICAL SYSTEM

## NHTSA's summary

Mercedes\-Benz AG, the manufacturer of Mercedes\-Benz vehicles, has determined that certain MY 2023\-2024 EQE Sedan, EQS Sedan, and EQS SUV \(295, 296, and 297 platform\) vehicles may not start. In this case, the fault message “Cannot Start Vehicle See Operator's Manual“ may appear in the instrument cluster. MBUSA will conduct a service campaign. An authorized Mercedes\-Benz dealer will update the battery management system control unit software.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2024/MC-11006686-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2024/MC-11006686-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system

## Vehicles listed

- 2023 to 2024 MERCEDES\-BENZ AMG EQE
- 2023 to 2024 MERCEDES\-BENZ AMG EQS
- 2023 MERCEDES\-BENZ AMG EQS 53
- 2023 MERCEDES\-BENZ AMG EQS 53 4MATIC
- 2024 MERCEDES\-BENZ EQE 350 4MATIC
- 2023 to 2024 MERCEDES\-BENZ EQE 350\+
- 2023 to 2024 MERCEDES\-BENZ EQE 500
- 2023 to 2024 MERCEDES\-BENZ EQS 450\+
- 2023 to 2024 MERCEDES\-BENZ EQS 580
- 2023 to 2024 MERCEDES\-BENZ EQS SUV 450 4MATIC
- 2023 to 2024 MERCEDES\-BENZ EQS SUV 450\+
- 2023 to 2024 MERCEDES\-BENZ EQS SUV 580 4MATIC
- 2024 MERCEDES\-BENZ redundant EQE 350
- 2023 MERCEDES\-BENZ redundant EQE 350 4MATIC
- 2023 to 2024 MERCEDES\-BENZ redundant EQS 450
- 2024 MERCEDES\-MAYBACH EQS SUV 680 4MATIC

JSON: [/v1/bulletins/11006686](/v1/bulletins/11006686)

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