Service campaign S10266
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service campaign |
|---|---|
| NHTSA id | 11006578 |
| Published by NHTSA | 2024-08-21 |
| Manufacturer's number | S10266 |
| Manufacturer's date | 2024-07-10 |
| NHTSA component | ELECTRICAL SYSTEM |
NHTSA's summary
Volvo Cars USA LLC and Volvo Car Canada LTD on behalf of the Volvo Car Corporation has decided to launch Service Action S10266 on certain model year 2021- 2023 V90CC, S90l, XC60, XC90, XC40 and C40 vehicles. Volvo Car Investigations have identified that iCUP vehicles with a software version earlier than V2.3 need updating to ensure the proper functioning of the mobile app’s features. As a result, there is a possibility of losing remote functions in the Volvo Car App, such as lock/unlock and climate control. The corrective action is to perform a total software upgrade. S10266 affects 413 vehicles in the U.S and 9 in Canada.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Electrical system
| VOLVO S90MHEV | 2022 (the catalog's model; the bulletin names a series or trim of it) |
|---|---|
| VOLVO V90CCMHEV | 2022 (the catalog's model; the bulletin names a series or trim of it) |
| VOLVO XC40 | 2021, 2022, 2023 |
| VOLVO XC40BEV | 2021, 2022, 2023 (the catalog's model; the bulletin names a series or trim of it) |
| VOLVO XC40MHEV | 2023 (the catalog's model; the bulletin names a series or trim of it) |
| VOLVO XC60 | 2022 |
| VOLVO XC60MHEV | 2022, 2023 (the catalog's model; the bulletin names a series or trim of it) |
| VOLVO XC60PHEV | 2022, 2023 (the catalog's model; the bulletin names a series or trim of it) |
| VOLVO XC90MHEV | 2023 (the catalog's model; the bulletin names a series or trim of it) |
| VOLVO XC90PHEV | 2023 (the catalog's model; the bulletin names a series or trim of it) |
| VOLVO duplicate C40BEV | 2022 to 2023 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 25V179000 | 2025-03-24. ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY; ELECTRICAL SYSTEM:SOFTWARE |
|---|---|
| 23V188000 | 2023-03-22. ELECTRICAL SYSTEM |
| 2022216 | 2022-04-28. Electrical |
| 21V109000 | 2021-02-24. ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE |
A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.
| 37373.8.0 | 2026-08-18. Service bulletin. This is a Technical Journal: DIM Message and DTC BECM P0C7800. If the DIM displays a message stating "Drive System Service Required" and the DTC listed below is set, follow the advice under "Service". •Do not replace any parts. This is not hardware-related. •A new BECM software is released in version 3.6.4. or later. Perform a total upgrade according to TJ 31543 and release the car back to customer. |
|---|---|
| 36863.4.0 | 2026-08-18. Service bulletin. This is a Technical Journal: DIM Message and DTC IEM P0C0500. 1. Erase the DTC 2. Test drive the vehicle in electrical mode and accelerate until the vehicle reaches a minimum of 30 km/h (19 mph). 3. Perform a new VIDA readout If the DTC IEM P0C0500 does not return, do not replace any parts. Release the car to customer. |
| 37373.7.0 | 2026-06-08. Service bulletin. This is a Technical Journal: DIM Message and DTC BECM P0C7800. If the DIM displays a message stating "Drive System Service Required" and the DTC listed below is set, follow the advice under "Service". •Do not replace any parts. This is not hardware-related. •A new Battery Energy Control Module software is released in software version 5.1.9. Perform a Total Upgrade according to TJ 31543 and release the car back to the customer. |
| 34295.9.0 | 2026-04-07. Service bulletin. This is a Technical Journal: Text plus 2 attachments 1 PDF and 1 PNG - High Voltage Battery repairs. Always repair the battery according to the methods in VIDA. This TJ is a guide to the kinds of repairs that can be done instead of a complete HV battery replacement. Parts, methods, and tools are now available to repair almost all faults within the High Voltage Battery. |
| 37376.3.0 | 2026-04-07. Service bulletin. This is a Technical Journal: Propulsion Message with DTC BECM P0A9500 and/or P0E2F00. Check the following parameters below. Utilize the High-voltage system overview to make sure that the contactors are closed while performing this check. |
| 36757 | 2026-02-05. Service bulletin. This is a Technical Journal: Text plus TJI 528994 - Charge Lid Hard to open/close. begin with replacing the actuator in the lock mechanism |
| TJ37373.6.0-2025-11-05 | 2025-12-22. Service bulletin. This is a Technical Journal: DIM Message and DTC BECM P0C7800. Structure Week 2023w47 and newer: New BECM software is released in version 3.6.4. Perform a Total Upgrade according to TJ 31543. • If the DTC sets after SW version 3.6.4 or newer has been installed, please follow VIDA fault tracing and then create a TIE Support Needed Vehicle Report. *Structure Week 2023w46 and older: New BECM software is planned for 2026, Q1. • Please follow VIDA fault tracing and then create a TIE Support Needed Vehicle Report |
| 37376 | 2025-11-17. Service bulletin. This is a Technical Journal: Propulsion Message with DTC BECM P0A9500 and/or P0E2F00. Perform a "High-voltage system overview" read out. If the BECM "voltage after fuse" values (front and rear) are greater than the high voltage battery, the BECM needs to be replaced. |
| 37373 | 2025-08-18. Service bulletin. This is a Technical Journal: DIM Message and DTC BECM P0C7800. Structure Week 2023w47 and newer: New BECM software is released in version 3.6.4. Perform a Total Upgrade according to TJ 31543. •If the DTC sets after SW version 3.6.4 or newer has been installed, please follow VIDA fault tracing and then create a TIE Support Needed Vehicle Report. *Structure Week 2023w46 and older: New BECM software is planned for 2026, Q1. •Please follow VIDA fault tracing and then create a TIE Support Needed Vehicle Report |
| 36916 | 2025-08-18. Service bulletin. This is a Technical Journal: VCM Backup Battery Replacement with VCM-U105000. Replace the VCM Backup Battery and download the relevant Software. |