# Service bulletin 9100404

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 11006571
- Published by NHTSA: 2024\-08\-21
- Manufacturer's number: 9100404
- Manufacturer's date: 2024\-08\-20
- NHTSA component: ELECTRICAL SYSTEM; STRUCTURE:BODY
- Manufacturer's system: Front Door: Switch, Bezel

## NHTSA's summary

SWITCH AND BEZEL Front Door Before replacing the driver window switch, please follow these steps: 1.\- Review the master window Switch for any physical issue \(Button stuck, broke\). If no physical issue identified, move to next steps. 2.\- Make sure all the switches harness are properly connected, disconnect the switch and reconnect it, and reverify the issue. If after performing these steps the switch remains faulty, please replace the switch.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2024/MC-11006571-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2024/MC-11006571-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Body and frame, Electrical system

## Vehicles listed

- 2023 to 2025 DODGE DURANGO

## Recalls for the same vehicles and component

- [2026392](/recalls/tc/2026392.md), 2026-08-13: Structure
- [26V528000](/recalls/nhtsa/26V528000.md), 2026-08-13: STRUCTURE:BODY:HATCHBACK/LIFTGATE
- [2023090](/recalls/tc/2023090.md), 2023-02-23: Structure
- [23V115000](/recalls/nhtsa/23V115000.md), 2023-02-23: STRUCTURE:BODY:HATCHBACK/LIFTGATE

## Other bulletins for the same vehicles and component

- [9100900](/bulletins/11037346.md), 2026-09-17, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY. Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
- [S2623000016 REV.A](/bulletins/11036772.md), 2026-09-03, Service bulletin: STRUCTURE:BODY. Lift Gate Latch And Glass Replacement / Servicing.
- [9100883](/bulletins/11036369.md), 2026-08-26, Service bulletin: STRUCTURE:BODY. Glass Assy \- Liftgate Prior to replacing the rear liftgate glass, perform Star Online S2623000016.
- [113803](/bulletins/11036166.md), 2026-08-13, Service bulletin: ENGINE; ELECTRICAL SYSTEM. HOSE AND TUBE \- HEATER SUPPLY AND RETURN
- [08\-296\-26](/bulletins/11035972.md), 2026-08-06, Service bulletin: ELECTRICAL SYSTEM. Global Telematics Box \(TBM\) Firmware Over Customers must experience a Malfunction Indicator Lamp \(MIL\) illumination and one or more of the SYMPTOM: following Diagnostic Trouble Codes \(DTCs\): ● B22A9\-96 \- ECU Internal Performance\-Component Internal Failure. ● B1560\-11 \- Cellular Antenna 1\-Circuit Short To Ground. ● B1560\-13 \- Cellular Antenna 1\-Circuit Open. ● B1561\-11 \- Cellular Antenna 2\-Circuit Short To Ground. ● B1561\-13 \- Cellular Antenna 2\-Circuit Open. ● B1562\-14 \- GPS Antenna\-Circuit Short To Ground Or Open. Customers may also experience the following: ● "UConnect Box Requires Service" Message in Radio Display.
- [08\-294\-26](/bulletins/11035317.md), 2026-07-29, Service bulletin: ELECTRICAL SYSTEM. Telematics Box Module \(TBM\) Firmware Over The Air Customers must experience a Malfunction Indicator Lamp \(MIL\) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Codes \(DTCs\): ● B22A9\-00 \- ECU Internal Performance. ● B1560\-13 \- Cellular Antenna 1\-Circuit Open. ● B1561\-13 \- Cellular Antenna 2\-Circuit Open. ● B1562\-12 \- GPS Antenna\-Circuit Short To Battery. Customers may also comment on the following: ● "Uconnect Box Requires Service" message in the display screen module.
- [08\-290\-26](/bulletins/11035314.md), 2026-07-29, Service bulletin: ELECTRICAL SYSTEM. Flash: Radio Frequency Hub Module \(RFHM\) Updates The following software enhancements are available: SYMPTOM: ● Update to the RFHM software to prevent unauthorized key fob programming. This bulletin updating the RFHM with the latest available software.
- [S2508000025 REV. B](/bulletins/11034926.md), 2026-07-08, Service bulletin: ELECTRICAL SYSTEM. Instrument Panel Cluster \(IPC\) and Radio Compass Display has Dashes \(\-\-\)
- [113153](/bulletins/11034915.md), 2026-07-08, Service bulletin: ELECTRICAL SYSTEM; ENGINE. THERMOSTAT – NONE.
- [113152](/bulletins/11034914.md), 2026-07-08, Service bulletin: ELECTRICAL SYSTEM; ENGINE. THERMOSTAT – NONE.

JSON: [/v1/bulletins/11006571](/v1/bulletins/11006571)

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