# Service bulletin SSM 52704

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 11005710
- Published by NHTSA: 2024\-08\-05
- Manufacturer's number: SSM 52704
- Manufacturer's date: 2024\-07\-09
- NHTSA component: UNKNOWN OR OTHER

## NHTSA's summary

Some 2019\-2024 vehicles equipped with SYNC 3 may experience a programming Error \- "INSTL\_ERR12" while programming APIM using the Ford Diagnosis and Repair System \(FDRS\) or experience a frozen screen which says "updating system software" or no progress/response from module using the universal USB updater. This may be due to low memory in the APIM commonly occurring on software level NU5T\-14G381\-AB/BB. The current software level can be verified in the SYNC tab of Professional Technician System \(PTS\) or using the vehicle's center display screen, Settings \> General \> About. To correct the condition, run the universal USB updater. If unsuccessful, using the latest software version of the FDRS scan tool, run the service function "APIM \- Reset the Accessory Protocol Interface Module Application" and select "Clear All User Data" option. The center display screen will reboot. As soon as the vehicle's center display screen displays the boot up logo, immediately reinsert the same universal serial bus \(USB\) drive that was utilized during the prior failed programming attempt.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2024/MC-11005710-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2024/MC-11005710-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Vehicles listed

- 2021 to 2024 FORD BRONCO SPORT
- 2020 to 2022 FORD ECOSPORT
- 2019 to 2020 FORD EDGE
- 2020 to 2022 FORD ESCAPE
- 2020 to 2021 FORD EXPEDITION
- 2020 to 2024 FORD EXPLORER
- 2019 to 2020 FORD F\-150
- 2020 to 2022 FORD F\-250 SD
- 2020 to 2022 FORD F\-350 SD
- 2020 to 2022 FORD F\-450 SD
- 2020 to 2022 FORD F\-550 SD
- 2019 to 2020 FORD FUSION
- 2022 to 2024 FORD MAVERICK
- 2019 to 2023 FORD MUSTANG
- 2019 to 2023 FORD RANGER
- 2020 to 2024 FORD TRANSIT
- 2019 to 2021 FORD TRANSIT CONNECT
- 2020 to 2024 LINCOLN AVIATOR
- 2019 to 2020 LINCOLN CONTINENTAL
- 2020 to 2022 LINCOLN CORSAIR
- 2019 to 2020 LINCOLN MKX
- 2019 to 2020 LINCOLN MKZ
- 2019 to 2020 LINCOLN NAUTILUS
- 2020 to 2021 LINCOLN NAVIGATOR

JSON: [/v1/bulletins/11005710](/v1/bulletins/11005710)

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