Service bulletin 08-172-24

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

NHTSA's summary

"Radio USB Update to R47.03.26 Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ● B15A1-00 - Media Port 1 Connection. ● B15A2-00 - Media Port 2 Connection. ● B15A3-00 - Media Port 3 Connection. ● B15A4-00 - Media Port 4 Connection. The customer may also describe one of more of the following: ● **Tune knob does not move the scroll bar in Device Manager’s phone setting menu. ● Tune knob does not move the scroll bar in the Apps Drawer. ● Rejected incoming phone call using the radio screen but cluster continued to display incoming call message. ● Head Unit (HU) switches from SXM® to wireless without user’s input. ● Home screen Loading Data indefinitely after profile switch. ● Device List shows empty although there are devices connected. ● Unable to pair phone. ● Fuel consumption menu in radio not available. ● Radio and / or SXM® presets being lost. ** ● Auto button on climate control screen not present. ● When Voice Recognition button is pressed on radio, wrong message is displayed. ● Bluetooth Pairings instead of connect Apple Carplay® or Android Auto® device. ● Wifi hotspot password always shows ""null"". Can’t use feature. ● Wifi hotspot name not recognized on customers cellular device. ● Language selection on radio can’t be saved after selecting. ● Wrong date format displayed using Korean language. ● Radio display is blank (rear view camera still operable). ● Radio touchscreen inoperative. ● Zoom In/Out button inoperative for rear view camera (rear view camera still operable). ● Rear Cross Path Mode and Blind Spot chime keeps playing when object is no longer present. ● Irregular chime frequency. ● Time format does not change from military to 12-hour format. ● ABC Jump Keyboard will not display. ● FOTA unable to receive software update due to head unit not checking into the server although it is being driven everyday. ● Pressing mute hard key while on phone call does not mute microphone. ● Adjust clock settings shortcut in home screen does not navigate you to the right screen. ● SXM® radio stuck on current channel, no audio and cannot navigate to other channels using soft keys or knob. This bulletin involves inspecting the software level and updating the software to: R47.03.26."

The document

• NHTSA's copy of the document (PDF)
• If that address does not open, try this one

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system

Trouble codes named

B15A1, B15A2, B15A3, B15A4

Listing a model year does not mean every vehicle of it is concerned: the document says which.

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

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