# Service bulletin 09\-036\-24

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 11005551
- Published by NHTSA: 2024\-08\-02
- Manufacturer's number: 09\-036\-24
- Manufacturer's date: 2024\-07\-18
- NHTSA component: SEATS

## NHTSA's summary

At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. NOTE: This repair is not a permanent fix, it is meant to make new seats look their best when the vehicle is first presented to the customer. • Wrinkles may not be completely removed after the repair is completed. • Leather is a natural material and may develop some wrinkles due to aging and wear during normal useage.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2024/MC-11005551-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2024/MC-11005551-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Seats

## Vehicles listed

- 2020 to 2021 MAZDA CX\-3
- 2020 to 2025 MAZDA CX\-30
- 2020 to 2025 MAZDA CX\-5
- 2023 to 2024 MAZDA CX\-50
- 2025 MAZDA CX\-50 HYBRID
- 2025 MAZDA CX\-70
- 2020 to 2023 MAZDA CX\-9
- 2024 to 2025 MAZDA CX\-90
- 2020 to 2025 MAZDA MAZDA3
- 2020 to 2021 MAZDA MAZDA6
- 2022 to 2023 MAZDA MX\-30
- 2020 to 2024 MAZDA MX\-5

## Recalls for the same vehicles and component

- [21V750000](/recalls/nhtsa/21V750000.md), 2021-09-27: SEATS:MID/REAR ASSEMBLY; SEAT BELTS:REAR/OTHER
- [2021591](/recalls/tc/2021591.md), 2021-09-24: Seats And Restraints

## Other bulletins for the same vehicles and component

- [09\-017\-26a](/bulletins/11036692.md), 2026-09-02, Service bulletin: SEATS. This bulletin supersedes the previously issued bulletin\(s\) listed below. The changes are noted in Red. 09\-017/26 05/20/26 DESCRIPTION Some customers may complain that a rattling noise is heard from the second seat while driving under various vehicle speeds and road conditions. This is caused by the hinge cover of the second seat becoming deformed, resulting in looseness and a rattling noise. To eliminate this concern, the structure of the second seat hinge cover was revised to increase strength and prevent deformation. REPAIR PROCEDURE 1. Verify the customer concern. 2. Replace the armrest hinge cover with the improved part according to the procedure below.
- [09\-016\-26a](/bulletins/11035597.md), 2026-08-04, Service bulletin: SEATS. This bulletin supersedes the previously issued bulletin\(s\) listed below. The changes are noted in Red. 09\-016/26 05/06/26 DESCRIPTION Some customers may complain that the seat warmer does not operate when turning the ignition on while the seat is warm but when turning the ignition off then on again, the seat warmer begins to operate appropriately. DTCs “B1030:13” and/or “B1032:13” are stored. This is caused by the seat warmers fail\-safe mode which prevents it from working during the initial drive cycle. To correct this issue, the seat warmer has been modified to optimize the temperature control. B1030:13 Seat warmer unit \(LH\) circuit malfunction \(Heater side\) B1032:13 Seat warmer unit \(RH\) circuit malfunction \(Heater side\) Customers having this concern should have their vehicle repaired using the following repair procedure. REPAIR PROCEDURE 1. Verify the customer concern. 2. Remove the front seat cushion trim and the front seat back trim for both the driver and passenger seats according to the instructions in MGSS.
- [09\-020\-26](/bulletins/11034437.md), 2026-07-03, Service bulletin: SEATS; STRUCTURE:BODY; UNKNOWN OR OTHER. DESCRIPTION Some vehicles may exhibit scratches \(1\) on the rear of the seat back bar garnish \(2\) from contact with the convertible top \(3\). Due to assembly variations, the clearance between the seat back bar garnish and the convertible top is too small on some vehicles. REPAIR PROCEDURE 6. Install the seat back crossmember assembly from the vehicle according to the instructions on MGSS online or the Workshop Manual \(section 09\-10 SEAT BACK CROSSMEMBER ASSEMBLY REMOVAL/INSTALLATION\). 7. Reinstall the rear seat back bar garnish while twisting the garnish so that the garnish can be kept closer to the seat back bar and away from the convertible top \(for both left and right sides\).
- [09\-017\-26](/bulletins/11033116.md), 2026-06-02, Service bulletin: SEATS. Some customers may complain that a rattling noise is heard from the second seat while driving under various vehicle speeds and road conditions. This is caused by the hinge cover of the second seat becoming deformed, resulting in looseness and a rattling noise. To eliminate this concern, the structure of the second seat hinge cover was revised to increase strength and prevent deformation. REPAIR PROCEDURE 1. Verify the customer concern. 2. Replace the armrest hinge cover with the improved part according to the procedure below.
- [09\-016\-26](/bulletins/11033115.md), 2026-06-02, Service bulletin: SEATS; ELECTRICAL SYSTEM. DESCRIPTION Some customers may complain that the seat warmer does not operate when turning the ignition on while the seat is warm but when turning the ignition off then on again, the seat warmer begins to operate appropriately. DTCs “B1030:13” and/or “B1032:13” are stored. This is caused by the seat warmers fail\-safe mode which prevents it from working during the initial drive cycle. To correct this issue, the seat warmer has been modified to optimize the temperature control. B1030:13 Seat warmer unit \(LH\) circuit malfunction \(Heater side\) B1032:13 Seat warmer unit \(RH\) circuit malfunction \(Heater side\) REPAIR PROCEDURE 1. Verify the customer concern. 2. Remove the front seat cushion trim and the front seat back trim for both the driver and passenger seats according to the instructions in MGSS.
- [SA\-010\-26](/bulletins/11029494.md), 2026-03-04, Service bulletin: SEATS. This Service Alert supersedes the previously issued SA\(s\) listed below. The changes are noted in Red. SA\-063/23 10/16/23 Customers may report issues with third\-row seats, loose or damaged trim, not folding down, binding when folding up, and other concerns. The technician may notice the cargo floor is out of place and may attempt to replace parts as defective. This is due to the cargo floor being uneven and/or foreign objects stuck between the third\-row seats and cargo floor.
- [09\-004\-26](/bulletins/11028098.md), 2026-02-03, Service bulletin: SEATS. Some vehicles may exhibit a crack in the door side of the front seat cushion trim. Cracks develop along the areas where wrinkles form when weight is applied to the seat. When exiting the vehicle, the door\-side surface of the cushion trim may be folded and compressed. When entering the vehicle, the surface of the cushion bolster may be rubbed and stretched. Repeated occurrences of these conditions may result in a crack forming in the surface of the seat cushion trim. To eliminate this concern, the material of the door\-side surface of the front seat cushion trim has been modified to improve tear strength and scratch resistance.
- [09\-001\-26](/bulletins/11028095.md), 2026-02-03, Service bulletin: SEATS. There are wrinkles on the leather seat cushion and/or seat back surface at PDI, when new vehicle is delivered, or when new upholstery is installed under Warranty repair. NOTE: This repair is not a permanent fix, it is meant to make new seats look their best when the vehicle is first presented to the customer. Wrinkles may not be completely removed after the repair is completed. Leather is a natural material and may develop some wrinkles due to aging and wear during normal usage.
- [09\-036\-25](/bulletins/11023698.md), 2025-10-03, Service bulletin: SEATS. Some customers may complain that the fabric part of the seat is fraying. This is caused by a lack of durability of the fabric. To eliminate this concern, the durability of the seat fabric has been improved.
- [09\-022\-25b](/bulletins/11023697.md), 2025-10-03, Service bulletin: SEATS. Some vehicles may exhibit a crack in the door side of the front seat cushion trim. This may be caused by the door\-side surface of the cushion trim being folded and compressed when exiting the vehicle and by the surface of the cushion bolster being rubbed and stretched when entering the vehicle. Repeated occurrences of these conditions may result in a crack forming in the surface of the seat cushion trim. To eliminate this concern, the material of the door\-side surface of the front seat cushion trim has been modified to improve tear strength and scratch resistance.

JSON: [/v1/bulletins/11005551](/v1/bulletins/11005551)

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