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Service bulletin 9100389

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id11005199
Published by NHTSA2024-07-24
Manufacturer's number9100389
Manufacturer's date2024-07-22
NHTSA componentELECTRICAL SYSTEM
Manufacturer's systemCAN Star Block Connector

NHTSA's summary

CAN Star Block Connector Customer finds MIL light on and technician finds DTC for loss of communication on one or more modules. In repair procedure the dealerships are replacing the CAN star block connector during their root cause process with returned parts showing no trouble found. Here is a list of steps the dealers can follow to determine if they have a defective CAN star block connector using a multimeter: Step 1: Visually review CAN star block for damage and ensure back cover has all locking tabs engaged. If a bent pin, cracked or damaged housing or locking tab is not engaged is observed then replacement is required. Step 2: Identify Connector #1 as the 3 Pin Connector cavity Step 3: Measure resistance between Pin#1 and Pin#2 in Connector #1. Acceptable values are 120.4 Ohms to 139.8 Ohms. If resistance is outside of this range then replacement is required. Step 4: Measure the continuity between Pin#1 in Connector #1 to Pin#1 in each of the other 2 Pin connector cavities. If continuity is not found then a replacement is required. Step 5: Measure the continuity between Pin#2 in Connector #1 to Pin#2 in each of the other 2 Pin connector cavities. If continuity is not found then a replacement is required.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system

Vehicles listed
CHRYSLER PACIFICA2023, 2024, 2025
CHRYSLER PACIFICA PLUG-IN HYBRID2023, 2024, 2025 (the catalog's model; the bulletin names a series or trim of it)
CHRYSLER VOYAGER2023, 2024, 2025
JEEP GLADIATOR2023, 2024, 2025
JEEP WRANGLER2023, 2024, 2025
RAM 15002024
RAM 25002023, 2024
RAM 45002023, 2024
RAM 55002023, 2024

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
25V7410002025-10-30. ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
25V7100002025-10-17. ELECTRICAL SYSTEM:PROPULSION SYSTEM:HYBRID MANAGEMENT:POWER CONTROL UNIT/MODULE (HPCU):SOFTWARE
25V2980002025-05-08. AIR BAGS; ELECTRICAL SYSTEM:WIRING
24V8710002024-11-19. EXTERIOR LIGHTING; ELECTRICAL SYSTEM:WIRING
24V7200002024-09-27. ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
24V6520002024-09-05. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
23V7870002023-11-22. ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
23V7530002023-11-09. ELECTRICAL SYSTEM:12V/24V/48V BATTERY
23V3030002023-04-27. ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
20230262023-02-09. Electrical

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
S26080000382026-10-16. Service bulletin. High Voltage Battery Has Lower SOC After Overnight Sleep Cycle
08-360-262026-10-16. Service bulletin. Flash: Drivetrain Control Module (DTCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): ● C147B-92 - Front Axle Disconnect Sensor Performance or Incorrect Operation Customers may comment on one or more of the following: ● 4WD system warning lights, service messages, or flashing indicators are displayed in the Instrument Panel Cluster (IPC). ● The vehicle does not engage 4WD properly. This bulletin involves reprogramming the DTCM with the latest available software.
08-359-262026-10-16. Service bulletin. Flash: Drivetrain Control Module (DTCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): ● C147B-92 - Front Axle Disconnect Sensor Performance or Incorrect Operation Customers may comment on one or more of the following: ● 4WD system warning lights, service messages, or flashing indicators are displayed in the Instrument Panel Cluster (IPC). ● The vehicle does not engage 4WD properly. This bulletin involves reprogramming the DTCM with the latest available software.
08-356-262026-10-16. Service bulletin. Flash: Drivetrain Control Module (DTCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): ● C147B-92 - Front Axle Disconnect Sensor Performance or Incorrect Operation Customers may comment on one or more of the following: ● 4WD system warning lights, service messages, or flashing indicators are displayed in the Instrument Panel Cluster (IPC). ● The vehicle does not engage 4WD properly. This bulletin involves reprogramming the DTCM with the latest available software.
08-355-262026-10-16. Service bulletin. Flash: Drivetrain Control Module (DTCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): ● C147B-92 - Front Axle Disconnect Sensor Performance or Incorrect Operation Customers may comment on one or more of the following: ● 4WD system warning lights, service messages, or flashing indicators are displayed in the Instrument Panel Cluster (IPC). ● The vehicle does not engage 4WD properly. This bulletin involves reprogramming the DTCM with the latest available software.
08-354-262026-10-16. Service bulletin. Flash: Drivetrain Control Module (DTCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): ● C147B-92 - Front Axle Disconnect Sensor Performance or Incorrect Operation Customers may comment on one or more of the following: ● 4WD system warning lights, service messages, or flashing indicators are displayed in the Instrument Panel Cluster (IPC). ● The vehicle does not engage 4WD properly. This bulletin involves reprogramming the DTCM with the latest available software.
08-361-262026-10-16. Service bulletin. Flash: Drivetrain Control Module (DTCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): ● C147B-92 - Front Axle Disconnect Sensor Performance or Incorrect Operation Customers may comment on one or more of the following: ● 4WD system warning lights, service messages, or flashing indicators are displayed in the Instrument Panel Cluster (IPC). ● The vehicle does not engage 4WD properly. This bulletin involves reprogramming the DTCM with the latest available software.
S26080000382026-10-16. Service bulletin. High Voltage Battery Has Lower SOC After Overnight Sleep Cycle
08-360-262026-10-16. Service bulletin. Flash: Drivetrain Control Module (DTCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): ● C147B-92 - Front Axle Disconnect Sensor Performance or Incorrect Operation Customers may comment on one or more of the following: ● 4WD system warning lights, service messages, or flashing indicators are displayed in the Instrument Panel Cluster (IPC). ● The vehicle does not engage 4WD properly. This bulletin involves reprogramming the DTCM with the latest available software.
08-359-262026-10-16. Service bulletin. Flash: Drivetrain Control Module (DTCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): ● C147B-92 - Front Axle Disconnect Sensor Performance or Incorrect Operation Customers may comment on one or more of the following: ● 4WD system warning lights, service messages, or flashing indicators are displayed in the Instrument Panel Cluster (IPC). ● The vehicle does not engage 4WD properly. This bulletin involves reprogramming the DTCM with the latest available software.