# Service bulletin 9100362

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 11003786
- Published by NHTSA: 2024\-07\-08
- Manufacturer's number: 9100362
- Manufacturer's date: 2024\-07\-02
- NHTSA component: ELECTRICAL SYSTEM; STEERING
- Manufacturer's system: steering column control module: Switches

## NHTSA's summary

MODULE Steering Control Before replacing the steering column control module \(SCCM\), please follow these steps: 1.\- Make sure all the switches' and airbag's harness are properly connected, disconnect the switches and reconnect them, and reverify the issue. 2.\- Pull the SCCM fuse for 60 sec and then reinstall it. 3.\- Reverify if Steering wheel switches are inoperative. If there are no DTC's, physical defects, nor switches inop, then SCCM does not need to be replaced.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2024/MC-11003786-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2024/MC-11003786-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Steering

## Vehicles listed

- 2023 to 2024 CHRYSLER PACIFICA
- 2023 to 2024 CHRYSLER PACIFICA PLUG\-IN HYBRID
- 2023 to 2024 CHRYSLER VOYAGER
- 2023 to 2024 JEEP GLADIATOR
- 2023 to 2024 JEEP GRAND CHEROKEE
- 2023 to 2024 JEEP WRANGLER
- 2023 to 2024 RAM 1500
- 2023 to 2024 RAM 2500
- 2023 to 2024 RAM 3500
- 2023 to 2024 RAM 4500
- 2023 to 2024 RAM 5500

## Recalls for the same vehicles and component

- [2026271](/recalls/tc/2026271.md), 2026-06-04: Steering
- [26V363000](/recalls/nhtsa/26V363000.md), 2026-06-04: STEERING:HYDRAULIC POWER ASSIST:PUMP
- [25V741000](/recalls/nhtsa/25V741000.md), 2025-10-30: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
- [25V710000](/recalls/nhtsa/25V710000.md), 2025-10-17: ELECTRICAL SYSTEM:PROPULSION SYSTEM:HYBRID MANAGEMENT:POWER CONTROL UNIT/MODULE \(HPCU\):SOFTWARE
- [25V576000](/recalls/nhtsa/25V576000.md), 2025-09-04: ELECTRICAL SYSTEM:PROPULSION SYSTEM
- [25V298000](/recalls/nhtsa/25V298000.md), 2025-05-08: AIR BAGS; ELECTRICAL SYSTEM:WIRING
- [24V872000](/recalls/nhtsa/24V872000.md), 2024-11-19: ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
- [24V871000](/recalls/nhtsa/24V871000.md), 2024-11-19: EXTERIOR LIGHTING; ELECTRICAL SYSTEM:WIRING
- [24V729000](/recalls/nhtsa/24V729000.md), 2024-10-01: EXTERIOR LIGHTING:TURN SIGNAL; STEERING:STEERING CONTROL MODULE
- [24V720000](/recalls/nhtsa/24V720000.md), 2024-09-27: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

## Other bulletins for the same vehicles and component

- [S2608000038](/bulletins/11038557.md), 2026-10-16, Service bulletin: ELECTRICAL SYSTEM. High Voltage Battery Has Lower SOC After Overnight Sleep Cycle
- [08\-360\-26](/bulletins/11038550.md), 2026-10-16, Service bulletin: ELECTRICAL SYSTEM. Flash: Drivetrain Control Module \(DTCM\) Updates Customers must experience a Malfunction Indicator Lamp \(MIL\) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code \(DTC\): ● C147B\-92 \- Front Axle Disconnect Sensor Performance or Incorrect Operation Customers may comment on one or more of the following: ● 4WD system warning lights, service messages, or flashing indicators are displayed in the Instrument Panel Cluster \(IPC\). ● The vehicle does not engage 4WD properly. This bulletin involves reprogramming the DTCM with the latest available software.
- [08\-359\-26](/bulletins/11038549.md), 2026-10-16, Service bulletin: ELECTRICAL SYSTEM. Flash: Drivetrain Control Module \(DTCM\) Updates Customers must experience a Malfunction Indicator Lamp \(MIL\) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code \(DTC\): ● C147B\-92 \- Front Axle Disconnect Sensor Performance or Incorrect Operation Customers may comment on one or more of the following: ● 4WD system warning lights, service messages, or flashing indicators are displayed in the Instrument Panel Cluster \(IPC\). ● The vehicle does not engage 4WD properly. This bulletin involves reprogramming the DTCM with the latest available software.
- [08\-355\-26](/bulletins/11038545.md), 2026-10-16, Service bulletin: ELECTRICAL SYSTEM. Flash: Drivetrain Control Module \(DTCM\) Updates Customers must experience a Malfunction Indicator Lamp \(MIL\) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code \(DTC\): ● C147B\-92 \- Front Axle Disconnect Sensor Performance or Incorrect Operation Customers may comment on one or more of the following: ● 4WD system warning lights, service messages, or flashing indicators are displayed in the Instrument Panel Cluster \(IPC\). ● The vehicle does not engage 4WD properly. This bulletin involves reprogramming the DTCM with the latest available software.
- [08\-354\-26](/bulletins/11038544.md), 2026-10-16, Service bulletin: ELECTRICAL SYSTEM. Flash: Drivetrain Control Module \(DTCM\) Updates Customers must experience a Malfunction Indicator Lamp \(MIL\) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code \(DTC\): ● C147B\-92 \- Front Axle Disconnect Sensor Performance or Incorrect Operation Customers may comment on one or more of the following: ● 4WD system warning lights, service messages, or flashing indicators are displayed in the Instrument Panel Cluster \(IPC\). ● The vehicle does not engage 4WD properly. This bulletin involves reprogramming the DTCM with the latest available software.
- [08\-371\-26](/bulletins/11038529.md), 2026-10-16, Service bulletin: ELECTRICAL SYSTEM. Flash: Electronic Shift Module \(ESM\) Updates Customers must experience a Malfunction Indicator Lamp \(MIL\) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes \(DTCs\): ● U114C\-00 \- Lost Communication With PRNDL Display. ● P1C86\-00 \- PRNDL Display. Customers may also comment on one or more of the following: ● "Service Shifter" message showing on Instrument Panel Cluster \(IPC\). ● PRNDL lights are not illuminating. This bulletin involves reprogramming the ESM with the latest available software.
- [S2608000038](/bulletins/11038520.md), 2026-10-16, Service bulletin: ELECTRICAL SYSTEM. High Voltage Battery Has Lower SOC After Overnight Sleep Cycle
- [08\-360\-26](/bulletins/11038513.md), 2026-10-16, Service bulletin: ELECTRICAL SYSTEM. Flash: Drivetrain Control Module \(DTCM\) Updates Customers must experience a Malfunction Indicator Lamp \(MIL\) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code \(DTC\): ● C147B\-92 \- Front Axle Disconnect Sensor Performance or Incorrect Operation Customers may comment on one or more of the following: ● 4WD system warning lights, service messages, or flashing indicators are displayed in the Instrument Panel Cluster \(IPC\). ● The vehicle does not engage 4WD properly. This bulletin involves reprogramming the DTCM with the latest available software.
- [08\-359\-26](/bulletins/11038512.md), 2026-10-16, Service bulletin: ELECTRICAL SYSTEM. Flash: Drivetrain Control Module \(DTCM\) Updates Customers must experience a Malfunction Indicator Lamp \(MIL\) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code \(DTC\): ● C147B\-92 \- Front Axle Disconnect Sensor Performance or Incorrect Operation Customers may comment on one or more of the following: ● 4WD system warning lights, service messages, or flashing indicators are displayed in the Instrument Panel Cluster \(IPC\). ● The vehicle does not engage 4WD properly. This bulletin involves reprogramming the DTCM with the latest available software.
- [08\-355\-26](/bulletins/11038508.md), 2026-10-16, Service bulletin: ELECTRICAL SYSTEM. Flash: Drivetrain Control Module \(DTCM\) Updates Customers must experience a Malfunction Indicator Lamp \(MIL\) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code \(DTC\): ● C147B\-92 \- Front Axle Disconnect Sensor Performance or Incorrect Operation Customers may comment on one or more of the following: ● 4WD system warning lights, service messages, or flashing indicators are displayed in the Instrument Panel Cluster \(IPC\). ● The vehicle does not engage 4WD properly. This bulletin involves reprogramming the DTCM with the latest available software.

JSON: [/v1/bulletins/11003786](/v1/bulletins/11003786)

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