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Service bulletin TSB_ELE349

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id11003182
Published by NHTSA2024-07-03
Manufacturer's numberTSB_ELE349
Manufacturer's date2024-07-01
Campaign id or software versionSA580
NHTSA componentELECTRICAL SYSTEM
Manufacturer's systemELE

NHTSA's summary

TECHNICAL SERVICE BULLETIN: SERVICE ACTION: DISPLAY AUDIO 2.0 INFOTAINMENT SOFTWARE UPDATE (SA580) - This bulletin provides information to update the Firmware of the infotainment system on certain 2024MY Sportage (NQ5) vehicles equipped with Display Audio 2.0 (D2V) head units produced from January 11, 2024 through February 24, 2024. The affected vehicles may have the radio volume intermittently mute when switching the media/radio.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system

Vehicles listed
KIA SPORTAGE2024

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
25V8740002025-12-17. TRAILER HITCHES; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
TSB_CLI049_R22026-09-02. Service bulletin. TECHNICAL SERVICE BULLETIN: PARTIAL REPAIR – ELECTRICAL A/C COMPRESSOR - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information regarding the partial repair of the Air Conditioning (A/C) compressor assembly on some 2011MY~ Optima Hybrid (TF HEV, JF HEV/PHEV), 2015MY~ Soul EV (PS EV), 2017MY~ Niro (DE HEV/PHEV/EV), 2022MY~ EV6 (CV), 2021MY~ Sorento (MQ4 HEV/PHEV), 2023MY~ Sportage (NQ5 HEV/PHEV), and 2023MY~ Niro (SG2 EV/HEV/PHEV) vehicles.
TSB_ELE4262026-08-27. Service bulletin. TECHNICAL SERVICE BULLETIN: AVN GEN 5.0 WIDE SOFTWARE UPDATE - This bulletin provides information on the Audio Video Navigation (AVN) system software update for certain vehicles equipped with AVN5W and Navigation System listed in the table below. Affected vehicles may overestimate travel times during route calculation.
TSB_ELE4222026-06-03. Service bulletin. TECHNICAL SERVICE BULLETIN: INFOTAINMENT SYSTEM SOFTWARE UPDATE USING UPDATE.KIA.COM - This bulletin provides information and service procedures for updating the infotainment systems on applicable Kia vehicles using the Kia Navigation Updater available at update.kia.com. The software update may improve system performance, enhance existing features, and apply the latest operating software for supported vehicles (2021-2026MY All Models).
TSB_ELE4172026-05-01. Service bulletin. TECHNICAL SERVICE BULLETIN: INFOTAINMENT SOFTWARE UPDATE PROCEDURE - This bulletin provides information on the process for downloading infotainment software updates and preparing USB for installation on applicable Kia vehicles. The software downloads and USB preparation process is similar across all supported platforms; however, in‑vehicle installation procedures vary by head unit type.
TSB_ELE3942026-03-31. Service bulletin. TECHNICAL SERVICE BULLETIN: AVN5.0W DTC P17A000 DAIGNOSTIC PROCEDURE - This bulletin provides information regarding a potential illuminated Malfunction Indicator Lamp (MIL) accompanied by DTC P17A000 on some 2022-2025MY Hybrid Electric Vehicles (HEV) and Plug-In Hybrid Electric Vehicles (PHEV) equipped with AVN5.0Wide head units listed below. This condition occurs when the Global Positioning System (GPS) module within the Audio Video Navigation (AVN) head unit, sends an inaccurate signal to the Hybrid Power Control Unit (HPCU), causing the DTC to set. There are no drivability symptoms associated with this condition.
TSB_ELE399_R12026-02-02. Service bulletin. TECHNICAL SERVICE BULLETIN: BMS DISCHARGE LOGIC IMPROVEMENT - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to upgrade the ‘BMS’ system software on certain 2023-2024MY Sportage HEV (NQ5 HEV) vehicles produced from February 15, 2022, through December 15, 2023, which may experience excessive discharging of the 12V lithium battery while parked, potentially resulting in a no-start condition.
TSB_ELE3992025-09-11. Service bulletin. TECHNICAL SERVICE BULLETIN: BMS DISCHARGE LOGIC IMPROVEMENT - This bulletin provides information to upgrade the ‘BMS’ system software on certain 2023-2024MY Sportage (NQ5 HEV) vehicles produced from February 15, 2022, through December 15, 2023, which may experience excessive discharging of the 12V lithium battery while parked, potentially resulting in a no-start condition.
SC338_OWNR_NQ5_1022025-09-11. Emissions. VOLUNTARY EMISSIONS SERVICE CAMPAIGN: OWNER NOTIFICATION: EXPANSION (SC338 Flight 102) - This document is the owner notification advising that Kia is conducting a Voluntary Emissions Service Campaign to update the battery management system (BMS) to prevent overcharging of the 12V Lithium battery in certain 2023-2024 MY Sportage Hybrid (HEV) vehicles to ensure compliance with emissions regulations.
TSB_SC338_R12025-09-03. Emissions. TECHNICAL SERVICE BULLETIN: VOLUNTARY EMISSIONS SERVICE CAMPAIGN: BMS S/W LOGIC IMPROVEMENT FOR DTC P1BB2 (SC338) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to upgrade the Battery Management System ‘BMS’ software logic on certain 2023-2024MY Sportage HEV (NQ5 HEV) vehicles produced from February 15, 2022 to December 15, 2023, and 2023MY Niro HEV (SG2 HEV) vehicles produced from June 21, 2022 through April 25, 2023. Due to a software issue, the Battery Management System (BMS) may inadvertently overcharge the 12V Lithium battery. If the 12V Lithium battery becomes overcharged, the subject vehicles may experience a reduction in motive power accompanied by the ‘Check Hybrid System, Stop Safely’ warning message, Hybrid system warning lamp, Service warning lamp, Charging system warning lamp, and a rapid beeping sound for approximately ten (10) seconds. (Note: This Voluntary Emissions Service Campaign supersedes SC335).
PS7912025-09-02. Other. PITSTOP: TECHNICAL OPERATIONS: DCU IDENTIFICATION AND DAIGNOSTIC AID - This Pitstop provides information on identifying the Data Connectivity Unit (DCU) in Kia vehicles equipped with Connected Car Navigation Cockpit (ccNC) and ccNC Lite head units, as well as a diagnostic aid when diagnosing Kia Connect concerns. When diagnosing non-operational Kia Connect concerns, under no circumstance should the DCU be swapped with a known good DCU from another vehicle. Doing so may result in inoperative Kia Connect services on either vehicle and may require the replacement of the known good DCU. If a DCU needs to be replaced, the recommendation is to always order a replacement unit (with the correct P/N) to ensure proper Kia Connect services operations using the newly installed/replaced DCU.