# Service bulletin LI91.12\-P\-073742

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 11003092
- Published by NHTSA: 2024\-07\-03
- Manufacturer's number: LI91.12\-P\-073742
- Manufacturer's date: 2024\-06\-27
- NHTSA component: SEATS; ELECTRICAL SYSTEM

## NHTSA's summary

Complaint • Seats cannot be adjusted • Seats cannot be folded • Seats in the 2nd seat row cannot be locked or unlocked • Normalization cannot be performed in its entirety using XENTRY Cause Various Remedy \*Make sure a battery charger is connected to vehicle while performing all testing\* Please perform the following checks that help to resolve most concerns: \#1 \- Make sure seat control units have latest software installed on them. \#2 \- For seat folding concerns, pay careful attention to the lock mechanism and ensure it is fully releasing. If the locking mechanism is short\-stroking, please replace associated Bowden cables. \#2a \- Seat folding concerns can also be related to binding of the seat frame. To remedy, loosen torque off bolts holding seat frame to car. Shift seat frame and ensure there is no binding. Re\-torque bolts securing seat frame to car and re\-test. \#2b \- For 3rd row seats, you can remove the backrest cushion to expose the folding latch motor/mechanism. If the springs are loose/not\-captured, then you must replace this assembly. If the assembly is not available by itself, the seat frame must be replaced \(as the assembly is included in new one\). \#3 \- For seats showing unlocked in the IC when fully locked, please check seat frame carefully for small microswitches that can be damaged. \#4 \- For seats moving forward but not folding upward \(2nd row\), please ensure the 4 small clips are still located on the inner and outer rails of the seat. If they are broken \(example being passenger kicking them\), the seat will not fold up.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2024/MC-11003092-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2024/MC-11003092-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Seats

## Vehicles listed

- 2020 to 2024 MERCEDES\-BENZ GLE 350
- 2020 to 2022 MERCEDES\-BENZ GLE 350 E
- 2021 MERCEDES\-BENZ GLE 400 E
- 2024 MERCEDES\-BENZ GLE 400 E
- 2020 to 2024 MERCEDES\-BENZ GLE 450
- 2024 MERCEDES\-BENZ GLE 450E 4MATIC
- 2020 to 2021 MERCEDES\-BENZ GLE 580
- 2022 to 2024 MERCEDES\-BENZ GLE 580 4MATIC
- 2020 MERCEDES\-BENZ GLS 450
- 2022 to 2024 MERCEDES\-BENZ GLS 450 4MATIC
- 2020 MERCEDES\-BENZ GLS 580 4MATIC
- 2022 to 2024 MERCEDES\-BENZ GLS 580 4MATIC
- 2023 MERCEDES\-BENZ GLS 600
- 2021 MERCEDES\-BENZ GLS450
- 2021 MERCEDES\-BENZ GLS580
- 2021 MERCEDES\-MAYBACH GLS 600
- 2022 to 2024 MERCEDES\-MAYBACH GLS 600 4MATIC

JSON: [/v1/bulletins/11003092](/v1/bulletins/11003092)

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