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Service bulletin LI91.12-P-073742

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id11003092
Published by NHTSA2024-07-03
Manufacturer's numberLI91.12-P-073742
Manufacturer's date2024-06-27
NHTSA componentSEATS; ELECTRICAL SYSTEM

NHTSA's summary

Complaint • Seats cannot be adjusted • Seats cannot be folded • Seats in the 2nd seat row cannot be locked or unlocked • Normalization cannot be performed in its entirety using XENTRY Cause Various Remedy *Make sure a battery charger is connected to vehicle while performing all testing* Please perform the following checks that help to resolve most concerns: #1 - Make sure seat control units have latest software installed on them. #2 - For seat folding concerns, pay careful attention to the lock mechanism and ensure it is fully releasing. If the locking mechanism is short-stroking, please replace associated Bowden cables. #2a - Seat folding concerns can also be related to binding of the seat frame. To remedy, loosen torque off bolts holding seat frame to car. Shift seat frame and ensure there is no binding. Re-torque bolts securing seat frame to car and re-test. #2b - For 3rd row seats, you can remove the backrest cushion to expose the folding latch motor/mechanism. If the springs are loose/not-captured, then you must replace this assembly. If the assembly is not available by itself, the seat frame must be replaced (as the assembly is included in new one). #3 - For seats showing unlocked in the IC when fully locked, please check seat frame carefully for small microswitches that can be damaged. #4 - For seats moving forward but not folding upward (2nd row), please ensure the 4 small clips are still located on the inner and outer rails of the seat. If they are broken (example being passenger kicking them), the seat will not fold up.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Seats

Vehicles listed
MERCEDES-BENZ GLE 3502020 to 2024
MERCEDES-BENZ GLE 350 E2020 to 2022
MERCEDES-BENZ GLE 400 E2021
MERCEDES-BENZ GLE 400 E2024
MERCEDES-BENZ GLE 4502020 to 2024
MERCEDES-BENZ GLE 450E 4MATIC2024
MERCEDES-BENZ GLE 5802020 to 2021
MERCEDES-BENZ GLE 580 4MATIC2022 to 2024
MERCEDES-BENZ GLS 4502020
MERCEDES-BENZ GLS 450 4MATIC2022 to 2024
MERCEDES-BENZ GLS 580 4MATIC2020
MERCEDES-BENZ GLS 580 4MATIC2022 to 2024
MERCEDES-BENZ GLS 6002023
MERCEDES-BENZ GLS4502021
MERCEDES-BENZ GLS5802021
MERCEDES-MAYBACH GLS 6002021
MERCEDES-MAYBACH GLS 600 4MATIC2022 to 2024

Listing a model year does not mean every vehicle of it is concerned: the document says which.