# Service bulletin ITB13\-052E

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 11002539
- Published by NHTSA: 2024\-06\-28
- Manufacturer's number: ITB13\-052E
- Manufacturer's date: 2024\-05\-20
- NHTSA component: ELECTRICAL SYSTEM

## NHTSA's summary

INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2024/MC-11002539-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2024/MC-11002539-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system

## Vehicles listed

- 2007 INFINITI EX35
- 2008 to 2013 INFINITI EX35
- 2010 to 2013 INFINITI EX37
- 2001 to 2002 INFINITI FX35
- 2003 to 2010 INFINITI FX35
- 2011 INFINITI FX35
- 2012 INFINITI FX35
- 2013 INFINITI FX35
- 2010 to 2012 INFINITI FX37
- 2013 INFINITI FX37
- 2001 INFINITI FX45
- 2003 to 2008 INFINITI FX45
- 2009 INFINITI FX45
- 2009 to 2013 INFINITI FX50
- 2000 to 2002 INFINITI G20
- 2003 to 2010 INFINITI G25
- 2011 to 2012 INFINITI G25
- 2013 INFINITI G25
- 2001 to 2002 INFINITI G35
- 2003 to 2009 INFINITI G35
- 2010 to 2013 INFINITI G35
- 2007 INFINITI G35 COUPE
- 2003 to 2007 INFINITI G37
- 2008 to 2013 INFINITI G37
- 2014 to 2015 INFINITI G37
- 2000 to 2001 INFINITI I30
- 2002 to 2004 INFINITI I30
- 2000 to 2001 INFINITI I35
- 2002 to 2004 INFINITI I35
- 2000 to 2009 INFINITI J30
- 2013 INFINITI JX
- 2013 INFINITI JX35
- 2012 INFINITI M
- 2001 to 2005 INFINITI M35
- 2006 to 2010 INFINITI M35
- 2012 to 2013 INFINITI M35 HYBRID
- 2014 INFINITI M35 HYBRID
- 2011 to 2013 INFINITI M37
- 2011 to 2013 INFINITI M37 HYBRID
- 2001 to 2002 INFINITI M45
- 2003 to 2004 INFINITI M45
- 2005 INFINITI M45
- 2006 to 2010 INFINITI M45
- 2011 to 2013 INFINITI M45
- 2011 to 2013 INFINITI M56
- 2011 to 2013 INFINITI M56 HYBRID
- 2015 to 2016 INFINITI Q40
- 2000 to 2006 INFINITI Q45
- 2014 to 2024 INFINITI Q50
- 2014 to 2018 INFINITI Q50 HYBRID
- 2014 to 2015 INFINITI Q60
- 2016 INFINITI Q60
- 2017 to 2022 INFINITI Q60
- 2014 to 2019 INFINITI Q70
- 2014 to 2018 INFINITI Q70 HYBRID
- 2015 to 2019 INFINITI Q70L
- 2011 to 2012 INFINITI QX
- 2017 to 2019 INFINITI QX30
- 2000 to 2003 INFINITI QX4
- 2004 to 2009 INFINITI QX4
- 2014 to 2017 INFINITI QX50
- 2018 INFINITI QX50
- 2019 to 2024 INFINITI QX50
- 2022 to 2024 INFINITI QX55
- 2001 to 2002 INFINITI QX56
- 2004 to 2013 INFINITI QX56
- 2014 to 2021 INFINITI QX60
- 2014 to 2019 INFINITI QX60 HYBRID
- 2014 to 2017 INFINITI QX70
- 2014 to 2024 INFINITI QX80
- 2019 INFINITI rQ50 HYBRID
- 2023 INFINITI redundant QX50

## Recalls for the same vehicles and component

- [14V138000](/recalls/nhtsa/14V138000.md), 2014-03-25: AIR BAGS:FRONTAL; ELECTRICAL SYSTEM:SOFTWARE
- [13V445000](/recalls/nhtsa/13V445000.md), 2013-10-17: ELECTRICAL SYSTEM:SOFTWARE; SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
- [2010129](/recalls/tc/2010129.md), 2010-04-22: Electrical
- [08V521000](/recalls/nhtsa/08V521000.md), 2008-10-07: ELECTRICAL SYSTEM:SOFTWARE; AIR BAGS
- [2008221](/recalls/tc/2008221.md), 2008-06-24: Electrical
- [2003143](/recalls/tc/2003143.md), 2003-05-29: Electrical
- [00V410000](/recalls/nhtsa/00V410000.md), 2000-12-05: ELECTRICAL SYSTEM:IGNITION

## Other bulletins for the same vehicles and component

- [ITB05\-054A](/bulletins/11036439.md), 2026-08-28, Service bulletin: ELECTRICAL SYSTEM. VOLUNTARY SERVICE CAMPAIGN BODY CONTROL MODULE SUB\-HARNESS Voluntary Service Campaign ID \# P5235 is no longer active. · Repair orders opened after this bulletin’s published date are no longer eligible for reimbursement under Campaign ID \# P5235. · Discard all previous versions of ITB05\-054.
- [ITB12\-011R](/bulletins/11031701.md), 2026-04-29, Service bulletin: ELECTRICAL SYSTEM. TELEMATICS SERVICE INFORMATION See ITB19\-029 for models built after those listed above for a different Service Procedure. SERVICE INFORMATION The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication Unit \(TCU\). With an active Infiniti Connection® or Infiniti InTouch Services™, the TCU communicates with the Infiniti Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set\-up and maintain the telematics system for the Applied Vehicles. Ø A table has been provided on the next page that lists the model and year specific steps required to successfully configure a TCU after it has been replaced. Ø A check OFF sheet has been provided on page 21 to print and check off steps as they are performed. Please staple the completed Check OFF Sheet to the repair order.
- [ITB22\-020B](/bulletins/11006966.md), 2024-09-04, Service bulletin: ELECTRICAL SYSTEM. TELEMATICS CONTROL UNIT RESET AFTER AUTOMATIC COLLISION NOTIFICATION SERVICE INFORMATION The Telematics Control Unit \(TCU\) has the ability to send an automatic collision notification when the vehicle is involved in an accident. Once an automatic collision notification is performed, the function becomes disabled and the TCU must be reset to re\-enable the automatic collision notification function. Some models will store DTC B2E1B\-97 for “Automatic eCAll locked” as “CURRENT” when this function is disabled. This bulletin describes how to reset the TCU after an automatic collision notification has been performed. For models with B2E1B\-97 for “Automatic eCAll locked” set as “CURRENT”, complete the SERVICE PROCEDURE starting on page 2, and then erase DTCs after confirming the TCU condition is “UNLOCK”.
- [ITB13\-006D](/bulletins/11002537.md), 2024-06-28, Service bulletin: ELECTRICAL SYSTEM. CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB10\-029C](/bulletins/11001653.md), 2024-06-14, Service bulletin: ELECTRICAL SYSTEM. CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB12\-011Q](/bulletins/10249891.md), 2024-02-08, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB22\-040](/bulletins/10227251.md), 2022-12-06, Service bulletin: COMMUNICATION:MANUFACTURER TELEMATICS; ELECTRICAL SYSTEM. 3G TELEMATICS HARDWARE DEACTIVATION SERVICE INFORMATION The APPLIED VEHICLES that come equipped with a factory installed SOS switch, located near the overhead map lamp, also come equipped with a wireless communication device called a Telematics Communication Unit \(TCU\). AT\&T discontinued its U.S. 3G network coverage on February 22, 2022. As a result, automakers that utilize AT\&T’s 3G network connection, including Nissan Group, have had connectivity services affected. INFINITI Connection with InTouch™ Services are no longer available on the APPLIED VEHICLES listed above.
- [ITB19\-024B](/bulletins/10212027.md), 2022-05-20, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION; AIR BAGS. DTC B00A0\-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB11\-046B](/bulletins/10212025.md), 2022-05-20, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). VOLUNTARY SERVICE CAMPAIGN CALL WAITING FUNCTION NAVIGATION UPDATE Service Campaign ID \# P1235 is no longer active. • Repair orders opened after this bulletin’s published date are no longer eligible for reimbursement under Campaign ID \# P1235. • Discard all previous versions of ITB11\-046.
- [ITB10\-068A](/bulletins/10212024.md), 2022-05-20, Service bulletin: ENGINE AND ENGINE COOLING; ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE \(ECU/ECM\):SOFTWARE; ELECTRICAL SYSTEM. VOLUNTARY SERVICE CAMPAIGN 2011 G25; ENGINE CONTROL MODULE \(ECM\) REPROGRAMMING Service Campaign ID \# P0385 is no longer active. • Repair orders opened after this bulletin’s published date are no longer eligible for reimbursement under Campaign ID \# P0385. • Discard all previous versions of ITB10\-068.

JSON: [/v1/bulletins/11002539](/v1/bulletins/11002539)

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