# Service bulletin TSB 24\-2165

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 11001174
- Published by NHTSA: 2024\-06\-06
- Manufacturer's number: TSB 24\-2165
- Manufacturer's date: 2024\-05\-27
- NHTSA component: UNKNOWN OR OTHER

## NHTSA's summary

This article supersedes TSB 21\-2175 to update the TSB Service Procedure. Some 2016 MKS, 2016\-2017 Navigator, 2016\-2018 F\-150/Focus/C\-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017\-2018 Continental/Fusion/MKZ, 2017\-2019 Explorer, 2016\-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F\-Super Duty, and 2018\-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response This may be due to the SYNC software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module \(APIM\) software. NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2024/MC-11001174-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2024/MC-11001174-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Vehicles listed

- 2016 to 2018 FORD C\-MAX
- 2018 to 2019 FORD ECOSPORT
- 2016 to 2018 FORD EDGE
- 2016 to 2019 FORD ESCAPE
- 2016 to 2019 FORD EXPEDITION
- 2017 to 2019 FORD EXPLORER
- 2003 FORD F\-150
- 2016 to 2018 FORD F\-150
- 2017 to 2019 FORD F\-250 SD
- 2017 to 2019 FORD F\-350 SD
- 2017 to 2019 FORD F\-450 SD
- 2017 to 2019 FORD F\-550 SD
- 2016 to 2019 FORD FIESTA
- 2016 to 2019 FORD FLEX
- 2016 to 2018 FORD FOCUS
- 2017 to 2018 FORD FUSION
- 2016 to 2018 FORD MUSTANG
- 2016 to 2019 FORD TAURUS
- 2016 to 2019 FORD TRANSIT
- 2016 to 2018 FORD TRANSIT CONNECT
- 2017 to 2018 LINCOLN CONTINENTAL
- 2016 to 2019 LINCOLN MKC
- 2016 LINCOLN MKS
- 2016 to 2019 LINCOLN MKT
- 2016 to 2018 LINCOLN MKX
- 2017 to 2018 LINCOLN MKZ
- 2016 to 2017 LINCOLN NAVIGATOR

JSON: [/v1/bulletins/11001174](/v1/bulletins/11001174)

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