# Service bulletin SSM 52574

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 11001112
- Published by NHTSA: 2024\-06\-06
- Manufacturer's number: SSM 52574
- Manufacturer's date: 2024\-05\-30
- NHTSA component: UNKNOWN OR OTHER

## NHTSA's summary

Some vehicles equipped with SYNC4 may exhibit one or more of the following symptoms after all currently available accessory protocol interface module \(APIM\) software updates have been performed. \- General system performance, stability, and intermittent system reboots. \- Intermittent Wireless CarPlay or Android Auto function. \- Phone related concerns with intermittent No Audio or Static. \- Navigation/global positioning system \(GPS\) related concerns through CarPlay and Android Auto. \- Alexa function consistency and stability. These symptoms may be due to the software in the APIM. Replacing the APIM will not resolve these symptoms for the customer. Before returning the vehicle to the customer, review the procedures within Workshop Manual, Section 415\-00 and ensure the latest APIM software is installed. Refer to General Service Bulletin \(GSB\) 23\-7146 for help determining the latest available level of software. IMPORTANT: some module software updates will only display as available on Ford Diagnosis and Repair System \(FDRS\) after prerequisite modules are updated. This may require the technician to update certain modules multiple times during the service visit, before the latest APIM software is accessible in FDRS. If symptoms continue after latest APIM software has been installed, inform customers that Ford is working on additional software enhancements which are expected to be delivered over\-the\-air \(OTA\) by Q4 2024 on F\-150, F\-150 Lightning, Mustang Mach\-E, Mustang, Escape, Corsair, Expedition, Navigator, Bronco, Mustang, and 2023\-2024 F\-Super Duty. Software will update automatically if vehicle connectivity is enabled in the vehicle's settings. For all other vehicles with SYNC4, schedule a service visit for customers in October 2024, when the updated APIM software is expected to be available to dealers. Monitor OASIS for additional information.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2024/MC-11001112-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2024/MC-11001112-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Vehicles listed

- 2021 to 2024 FORD BRONCO
- 2021 to 2024 FORD EDGE
- 2023 to 2024 FORD ESCAPE
- 2022 to 2024 FORD EXPEDITION
- 2021 to 2024 FORD F\-150
- 2022 to 2024 FORD F\-250 SD
- 2022 to 2024 FORD F\-350 SD
- 2022 to 2024 FORD F\-450 SD
- 2022 to 2024 FORD F\-550 SD
- 2022 to 2024 FORD F\-600 SD
- 2024 FORD F\-650 INCOMPLETE CHASSIS
- 2022 to 2023 FORD F\-650 SD
- 2022 to 2024 FORD F\-750 SD
- 2024 FORD MUSTANG
- 2021 to 2024 FORD MUSTANG MACH E
- 2024 FORD RANGER
- 2023 to 2024 FORD TRANSIT
- 2023 to 2024 LINCOLN CORSAIR
- 2007 LINCOLN MKX
- 2021 to 2023 LINCOLN NAUTILUS
- 2022 to 2024 LINCOLN NAVIGATOR

JSON: [/v1/bulletins/11001112](/v1/bulletins/11001112)

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