# Service bulletin SSM 52405

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10253551
- Published by NHTSA: 2024\-04\-24
- Manufacturer's number: SSM 52405
- Manufacturer's date: 2024\-04\-02
- NHTSA component: SUSPENSION

## NHTSA's summary

Some 2023 Explorer vehicles built on 01\-Dec\-2022 and through 31\-Aug\-2023 may exhibit a rattle/clunk/knock/pop/thump noise from the front suspension at low speeds between 8\-20 mph \(13\-32 km/h\) over bumpy or uneven pavement. This may be due a loose pressure tube within the strut assembly. Diagnose and replace the 18124 front strut or struts as needed by which side\(s\) the noise is isolated to. If noise persists, follow the Workshop Manual \(WSM\) \> Section 204\-00 \> Diagnosis and Testing \> Suspension System \> Stop/Steer/Ride \> Noise \> Front \> Over Bump. For claiming, use causal part 18124 and applicable labor operations in Section 3 of the Service Labor Time Standards \(SLTS\) Manual.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2024/MC-10253551-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2024/MC-10253551-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Suspension

## Vehicles listed

- 2023 FORD EXPLORER

## Recalls for the same vehicles and component

- [24V091000](/recalls/nhtsa/24V091000.md), 2024-02-08: SUSPENSION:FRONT:MACPHERSON STRUT; STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM

## Other bulletins for the same vehicles and component

- [TSB 26\-2242](/bulletins/11032909.md), 2026-05-26, Service bulletin: SUSPENSION. This bulletin supersedes 25\-2213. Reason for update: update the Service Procedure to add notes to clarify the customer symptoms, applicability of this TSB, directing technicians to evaluate both front strut mounts, and add Figure 1 to identify the specific area of the strut mount to observe. Some of the vehicles listed in the Model statement above may exhibit a click/pop noise while turning the steering wheel from straight ahead to full lock during low speed turning events. This noise may be due to the front upper strut mount washer movement under steering loads.

JSON: [/v1/bulletins/10253551](/v1/bulletins/10253551)

[Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20SSM%2052405&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10253551&vehicle=Service%20bulletin%20SSM%2052405)