# Service bulletin C00013

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10252999
- Published by NHTSA: 2024\-04\-10
- Manufacturer's number: C00013
- Manufacturer's date: 2024\-03\-08
- NHTSA component: EQUIPMENT:ELECTRICAL:INFOTAINMENT; UNKNOWN OR OTHER; ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

Volvo Car USA LLC and Volvo Car Canada LTD, on behalf of Volvo Car Corporation, has decided to launch Complimentary Upgrade – C00013 on certain Android\-based Infotainment system \(iCup\) vehicles that have missed three \(3\) or more consecutive Over\-The\-Air \(OTA\) downloads. Complimentary Upgrade C00013 addresses vehicles that are no longer able to receive OTA updates. This Upgrade is necessary to have the correct baseline for future OTA deployments. In order to explain the features and benefits we recommend noting the software level before the download is completed. This will aid in explaining to the customer what improvements have been added since their last software download. To remedy concerned cars, please follow the instructions outlined in TJ 36139.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2024/MC-10252999-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2024/MC-10252999-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Equipment and accessories, Software

## Vehicles listed

- 2022 VOLVO C40BEV
- 2022 VOLVO S60
- 2022 VOLVO S60H
- 2022 VOLVO S90
- 2022 VOLVO V60
- 2022 VOLVO V60CC
- 2022 VOLVO V60H
- 2022 VOLVO V90
- 2022 VOLVO V90CC
- 2021 to 2022 VOLVO XC40
- 2021 to 2022 VOLVO XC40BEV
- 2022 VOLVO XC60
- 2022 VOLVO XC60H
- 2022 VOLVO XC90
- 2022 VOLVO XC90H

## Recalls for the same vehicles and component

- [25V179000](/recalls/nhtsa/25V179000.md), 2025-03-24: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY; ELECTRICAL SYSTEM:SOFTWARE

## Other bulletins for the same vehicles and component

- [36796.2.0](/bulletins/10253000.md), 2024-04-10, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM:SOFTWARE. This is a Technical Journal: Oxygen Sensor DTCs. Perform a Total Upgrade of the vehicle software.
- [36825.1.0](/bulletins/10251130.md), 2024-03-04, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; UNKNOWN OR OTHER. This is a Technical Journal: Slippery Road alert on DIM. Perform Software download.
- [TJ36514](/bulletins/10249389.md), 2024-01-29, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT. Software Update Fails and VIDA Can?t Connect, VGM Unresponsive
- [TJ36507](/bulletins/10249365.md), 2024-01-29, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Factory Reset IHU
- [TJ31543](/bulletins/10249344.md), 2024-01-29, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. P5\(SPA\)/P6\(CMA\) Software Download Guide
- [TJ3667810](/bulletins/10241680.md), 2023-09-05, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Recovering control modules stuck in ?not responding?
- [TJ36139140](/bulletins/10241644.md), 2023-09-05, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; UNKNOWN OR OTHER. Software.
- [TJ36189.2.2](/bulletins/10238637.md), 2023-07-05, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Upgrade Software.
- [TJ36139.13.0](/bulletins/10236770.md), 2023-05-30, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Software.
- [TJ3654810](/bulletins/10234821.md), 2023-04-24, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. OHC replaced too often due to CEM U134187 download software prior replacement

JSON: [/v1/bulletins/10252999](/v1/bulletins/10252999)

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