# Service bulletin OTA \- 24240302

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10252732
- Published by NHTSA: 2024\-04\-04
- Manufacturer's number: OTA \- 24240302
- Manufacturer's date: 2024\-03\-22
- NHTSA component: ELECTRICAL SYSTEM

## NHTSA's summary

This is to notify you of the Service Campaign OTA update for the MBUX control unit software in 14,559 Model Year \(MY\) 21\-23 C\-Class, S\-Class, SL, EQS \(206, 223, 232, 297 platform\) vehicles. The vehicles will not be visible or flagged in VMI or EVA. Mercedes\-Benz AG, the manufacturer of Mercedes\-Benz vehicles, has determined that on certain MY21\-23 C\-Class, S\-Class, SL, and EQS vehicles \(206, 223, 232, 297 platform\), the MBUX System software does not correspond with the latest series production configuration. The MBUX control unit will receive an OTA update that includes functional improvements and new features such as: Dolby Atmos®, video streaming, personalized images on the front passenger display, and additional commands for the MBUX Voice Assistant. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customer’s vehicle free of charge and do not require a dealer visit. No customer letter will be mailed for this OTA software update.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2024/MC-10252732-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2024/MC-10252732-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system

## Vehicles listed

- 2021 to 2023 MERCEDES\-BENZ AMG C43
- 2021 MERCEDES\-BENZ AMG C63
- 2021 to 2023 MERCEDES\-BENZ AMG C63 S
- 2023 MERCEDES\-BENZ AMG C63 S E
- 2022 to 2023 MERCEDES\-BENZ AMG EQS
- 2021 MERCEDES\-BENZ AMG S63
- 2022 to 2023 MERCEDES\-BENZ AMG SL43
- 2022 to 2023 MERCEDES\-BENZ AMG SL55
- 2022 to 2023 MERCEDES\-BENZ AMG SL63
- 2021 to 2023 MERCEDES\-BENZ C 300
- 2022 MERCEDES\-BENZ EQS 450
- 2022 to 2023 MERCEDES\-BENZ EQS 450\+
- 2022 to 2023 MERCEDES\-BENZ EQS 580
- 2023 MERCEDES\-BENZ EQS450
- 2023 MERCEDES\-BENZ EQS450\+
- 2023 MERCEDES\-BENZ EQS580
- 2021 MERCEDES\-BENZ S 500
- 2023 MERCEDES\-BENZ S 500
- 2022 MERCEDES\-BENZ S 500 4MATIC
- 2021 MERCEDES\-BENZ S 560
- 2021 MERCEDES\-BENZ S 580
- 2023 MERCEDES\-BENZ S 580
- 2022 MERCEDES\-BENZ S 580 4MATIC
- 2023 MERCEDES\-BENZ S 580 E
- 2021 MERCEDES\-MAYBACH S 560
- 2021 MERCEDES\-MAYBACH S 580
- 2022 to 2023 MERCEDES\-MAYBACH S 580 4MATIC
- 2023 MERCEDES\-MAYBACH S 680
- 2022 MERCEDES\-MAYBACH S 680 4MATIC

JSON: [/v1/bulletins/10252732](/v1/bulletins/10252732)

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