# Service bulletin SSM 52365

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10252629
- Published by NHTSA: 2024\-04\-04
- Manufacturer's number: SSM 52365
- Manufacturer's date: 2024\-03\-15
- NHTSA component: EQUIPMENT; INTERIOR LIGHTING

## NHTSA's summary

2024 Lincoln Nautilus non\-Black Label vehicles are not equipped with upper ambient surface lamps on the rear interior door panels. This is not a misbuild condition and installation of ambient light panels is not a warrantable repair. Do not submit a claim for this condition.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2024/MC-10252629-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2024/MC-10252629-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories, Lighting

## Vehicles listed

- 2024 LINCOLN NAUTILUS

## Recalls for the same vehicles and component

- [2025726](/recalls/tc/2025726.md), 2025-12-18: Accessories
- [2025413](/recalls/tc/2025413.md), 2025-08-08: Accessories
- [2025280](/recalls/tc/2025280.md), 2025-05-23: Lights And Instruments
- [25V343000](/recalls/nhtsa/25V343000.md), 2025-05-23: EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER; ELECTRICAL SYSTEM
- [25V337000](/recalls/nhtsa/25V337000.md), 2025-05-23: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- [2024776](/recalls/tc/2024776.md), 2024-12-20: Accessories

## Other bulletins for the same vehicles and component

- [SSM 55103](/bulletins/11036518.md), 2026-09-01, Service bulletin: STRUCTURE:BODY; EXTERIOR LIGHTING; ELECTRICAL SYSTEM. Some 2024\-2026 Nautilus vehicles may exhibit an inoperative segment or individual light emitting diode \(LED\) in the rear mounted deck lid lamp assembly \(part of the rear lamp assembly\). To correct this condition, replacement of the finished assembly \(13A565\) is not required. To repair, replace the rear mounted deck lid lamp sub\-assembly \(13434\) and transfer components from the original rear liftgate lamp. Refer to Workshop Manual \(WSM\), Section 417\-01 \> Removal and Installation \> Rear Lamp Assembly and perform Steps 9\-11.
- [DSP\-25.2.21.2 Nautilus](/bulletins/11030364.md), 2026-03-31, Over\-the\-air update: ELECTRICAL SYSTEM; EXTERIOR LIGHTING. "26C10 Recall remedy \-Addresses instances where the trailer lights and trailer brakes may not function"
- [SSM 52463](/bulletins/10254129.md), 2024-05-03, Service bulletin: EQUIPMENT. On 2024 Nautilus vehicles, the heated steering wheel temperature may vary in areas of the steering wheel where the horizontal spokes join the rim. Customers may express concern that these areas are not heating as fully as the top and bottom steering wheel rim sections. This may be due to the layout of heating wires inside the steering wheel. Do not attempt repairs or submit a claim for this normal operating characteristic
- [OTA SU9 P2 Naut](/bulletins/10252709.md), 2024-04-04, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. Software Update 24\-OTA SU9 P2 for 2024 MY Naultilus vehicles is now available. Quality Improvements include: \- Removes error case of persistent nuisance chimes. \- Improved connectivity \- Audio management stability \- Alerts time out as intended \- Wireless Charging indicator on first surface \- Phone charging via USB over ignition cycles \- Remedy software for 24B09\- Phoenix controller quality issues
- [SSM 52402](/bulletins/10252651.md), 2024-04-04, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM:IGNITION:ANTI\-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER. On 2024 Nautilus vehicles, the keyless entry keypad will only illuminate if the unlock button on the keyfob is pressed or if the keypad itself is touched. The keypad will not illuminate during approach detection or from any other inputs. Do not attempt repairs or submit a claim for this normal condition.
- [SSM 52393](/bulletins/10252649.md), 2024-04-04, Service bulletin: EQUIPMENT. Some 2024 Nautilus vehicles may exhibit difficulty removing shipping door protectors or white RapGard during predelivery. This may be attributed to varied environmental conditions during transit from the assembly plant to the dealerships. If possible, bring the vehicle into the shop to warm up and stabilize to a room temperature closer to 20°C \(68°F\) or higher prior to removing the plastic coverings. Running the engine may help in warming the hood wrapping adhesive for easier removal. Also, reuse the white RapGard that was removed from the car to dab/remove any adhesive residue left behind. For general guidelines, refer to the Warranty and Policy Manual, Section 2.9.00 Storage of New Vehicles.
- [SSM 52381](/bulletins/10252642.md), 2024-04-04, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. Some 2024 Nautilus vehicles may have a clock that is inaccurate and/or weather information may not be able to update along with the inability to sign\-in to Google Automotive Services to update or edit a profile. During this time the Google Map may also not display in the panoramic display screen next to the speedometer. This may be due to a concern with the telematics control unit \(TCU\) module software. Inform customers that they can continue to drive the vehicle and that engineering is currently working on revised TCU module software for this concern. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available. Note that it is normal for the Google Map to not appear in the panoramic display when in calm mode or when using the Waze app.
- [SSM 52378](/bulletins/10252638.md), 2024-04-04, Service bulletin: EQUIPMENT:ELECTRICAL; SEATS. Some 2024 Nautilus vehicles may exhibit a concern with the driver seat and steering column moving to the saved memory position instead of the easy entry position when approaching or unlocking the vehicle with the key fob. This condition may occur after setting up a client profile and is due to the driver front seat module \(DSM\) software. Inform customers that they can continue to drive the vehicle and that engineering is currently working on revised DSM software for this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
- [24B09 S1](/bulletins/10252420.md), 2024-04-02, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT. Customer Satisfaction Program 24B09 \- Supplement \#1 Certain 2024 Model Year Nautilus Vehicles \- Update Infotainment Software
- [24B09](/bulletins/10252419.md), 2024-04-02, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. Customer Satisfaction Program 24B09 Certain 2024 Model Year Nautilus Vehicles Update Infotainment Software

JSON: [/v1/bulletins/10252629](/v1/bulletins/10252629)

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