# Service bulletin 15\-242\-19R

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10252492
- Published by NHTSA: 2024\-04\-03
- Manufacturer's number: 15\-242\-19R
- Manufacturer's date: 2024\-03\-19
- NHTSA component: EQUIPMENT

## NHTSA's summary

This bulletin has been developed for use as a quick reference tool to aid in diagnosing operational concerns of the Gen 2 Telematics system’s remote access features.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2024/MC-10252492-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2024/MC-10252492-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2019 to 2024 SUBARU ASCENT
- 2019 to 2024 SUBARU BRZ
- 2019 to 2024 SUBARU CROSSTREK
- 2019 to 2023 SUBARU CROSSTREK HYBRID
- 2019 to 2024 SUBARU FORESTER
- 2019 to 2024 SUBARU IMPREZA
- 2019 to 2024 SUBARU LEGACY
- 2019 to 2024 SUBARU OUTBACK
- 2023 to 2024 SUBARU SOLTERRA
- 2019 to 2024 SUBARU WRX
- 2019 to 2023 SUBARU WRX STI
- 2022 to 2024 SUBARU XV CROSSTREK

## Recalls for the same vehicles and component

- [26V436000](/recalls/nhtsa/26V436000.md), 2026-07-07: EQUIPMENT:OTHER:LABELS
- [23V016000](/recalls/nhtsa/23V016000.md), 2023-01-23: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- [2019536](/recalls/tc/2019536.md), 2019-10-25: Accessories

## Other bulletins for the same vehicles and component

- [15\-270\-20R](/bulletins/10254003.md), 2024-05-02, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. This bulletin provides instruction for use of a new reprogramming procedure to optimize the Denso Gen 4 Audio and Navigation system utilized in the models listed.
- [09\-116\-24R](/bulletins/10253999.md), 2024-05-02, Service bulletin: EQUIPMENT; ENGINE AND ENGINE COOLING. This bulletin announces the availability of new reprogramming files for the Engine Control Module \(ECM\) to address cases of the internal valve of the Thermo\-Control Valve \(MCV\) having erratic operation. The new logic contains optimized software for the MCV provided an enhanced operation.
- [WRI\-22R](/bulletins/10253995.md), 2024-05-02, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. In the interest of customer satisfaction, Subaru of America, Inc. \(Subaru\) is initiating this service program for certain 2023 model year Legacy and Outback vehicles equipped with STARLINK® InVehicle Technology. As a result of 3G network no longer being available, the DCM may not connect to 4G VoLTE for voice calls and the call will fail.
- [03\-91\-23R](/bulletins/10253993.md), 2024-05-02, Service bulletin: EQUIPMENT; POWER TRAIN. This bulletin announces the design change made to the front drive axle shaft assemblies to address cases of a clicking/cracking\-type sound heard when driving with the steering wheel in the fully locked \(left or right\) position.
- [FAQ 15\-318\-24R](/bulletins/10253981.md), 2024-05-02, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. T16 VoLTE Warranty Extension \(15\-318\-24R\) Frequently Asked Questions.
- [15\-297\-22R](/bulletins/10253978.md), 2024-05-02, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. The following information announces reprogramming file availability and provides a software update installation procedure to optimize the new Gen 4 Denso CP1 Audio and Navigation head units utilized in the models listed.
- [07\-225\-24R](/bulletins/10253976.md), 2024-05-02, Service bulletin: EQUIPMENT; LANE DEPARTURE; ELECTRICAL SYSTEM; FORWARD COLLISION AVOIDANCE. This bulletin announces the availability of new reprogramming files developed to address cases were a halt code E5, B28A6 and or DTC B28C7 is detected by the EyeSight Stereo Camera assembly.
- [07\-226\-24R](/bulletins/10253975.md), 2024-05-02, Service bulletin: FORWARD COLLISION AVOIDANCE; LANE DEPARTURE; EQUIPMENT; ELECTRICAL SYSTEM. This bulletin announces the availability of new reprogramming files developed to address cases were a halt code E5 and or DTC b28C7 is detected by the EyeSight Stereo Camera assembly.
- [12\-253\-23R](/bulletins/10253973.md), 2024-05-02, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT; FORWARD COLLISION AVOIDANCE; LANE DEPARTURE. This bulletin announces the availability of new reprogramming files developed to address cases were a halt code E5 and or DTC b28C7 is detected by the EyeSight Stereo Camera assembly.
- [15\-311\-23R](/bulletins/10253962.md), 2024-05-02, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. This bulletin provides instruction for use of a new reprogramming procedure to optimize the Denso Gen 4.5 Audio and Navigation system utilized in the models listed.

JSON: [/v1/bulletins/10252492](/v1/bulletins/10252492)

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