# Service bulletin SSM 52345

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10251956
- Published by NHTSA: 2024\-03\-20
- Manufacturer's number: SSM 52345
- Manufacturer's date: 2024\-03\-08
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

Some 2022\-2024 various Ford/Lincoln vehicles equipped with SYNC 4 may experience concern where customers are receiving an error message when trying to enroll in connected services. This may be due to the gateway module \(GWM\) software. To correct the concern, download and run the Transport and Factory Mode Deactivation app: under HS1 modules select BCM \> Transport and Factory Mode \> Download \> Run. When the pop\-up message appears for Change Vehicle Mode \- Transport/Factory/Normal Mode, press OK. This will proceed to the Transport and Factory Mode Deactivation screen, select Unlock Vehicle Connectivity Settings \(21 MY \+ Vehicles\). A pop\-up message appears noting Vehicle Is Now In Normal Mode, select OK. This will return to the Transport and Factory Mode Deactivation screen, select Exit. A final pop\-up notification stating that the application is finished, select OK. For claiming, use causal part 14G490 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2024/MC-10251956-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2024/MC-10251956-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Software

## Vehicles listed

- 2023 to 2024 FORD BRONCO
- 2023 to 2024 FORD EDGE
- 2023 to 2024 FORD ESCAPE
- 2023 to 2024 FORD EXPEDITION
- 2023 to 2024 FORD F\-150
- 2022 to 2024 FORD F\-250 SD
- 2022 to 2024 FORD F\-350 SD
- 2022 to 2024 FORD F\-450 SD
- 2022 to 2024 FORD F\-550 SD
- 2022 to 2024 FORD F\-600 SD
- 2024 FORD F\-650 INCOMPLETE CHASSIS
- 2022 to 2023 FORD F\-650 SD
- 2022 to 2024 FORD F\-750 SD
- 2024 FORD MUSTANG
- 2022 to 2024 FORD MUSTANG MACH E
- 2024 FORD RANGER
- 2023 to 2024 FORD TRANSIT
- 2023 to 2024 LINCOLN CORSAIR
- 2023 LINCOLN NAUTILUS
- 2023 to 2024 LINCOLN NAVIGATOR

## Recalls for the same vehicles and component

- [24V802000](/recalls/nhtsa/24V802000.md), 2024-10-25: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM:SOFTWARE

## Other bulletins for the same vehicles and component

- [SSM 52364](/bulletins/10252628.md), 2024-04-04, Service bulletin: STRUCTURE:BODY:DOOR; ELECTRICAL SYSTEM:SOFTWARE. 2021\-2023 Bronco vehicles built on or before 9\-Jul\-2023 may have new version software in their driver door module \(DDM\) and passenger door module \(PDM\) that contains noticeable enhancements to the window short drop operation. This software level can be identified in the DDM and PDM as Software Part Number MU5T\-14C064\-CR or later. This software was released via a software update delivered over\-the\-air \(OTA\) starting in September 2023 if the vehicle's connectivity was enabled in the vehicle settings. Vehicles with this new software will exhibit a short drop event to all door windows anytime the vehicle is unlocked using the remote keyless entry \(RKE\), accessory keyless entry keypad, or the interior door unlock switch. The short drop function will return to the UP position when a lock input is received from these same inputs. For vehicles equipped with passive entry, a short drop event will not activate when a door is unlocked by placing a hand on an exterior door handle. 2023\-2024 Bronco vehicles built on and after 10\-Jul\-2023 received this software from the factory.
- [SSM 52354](/bulletins/10252624.md), 2024-04-04, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Some 2023 Bronco vehicles may exhibit diagnostic trouble code \(DTC\) U2101 stored in accessory protocol interface module \(APIM\) and/or telematics control unit \(TCU\) after TCU module programming with no additional symptoms present. This may be due to the TCU configuration. To correct the concern, download and run the TCU\-Telematics Control Unit \(TCU\) Module Configuration application using Ford Diagnosis and Repair System \(FDRS\). For claiming, use causal part 14F546 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [TSB 24\-2083](/bulletins/10252609.md), 2024-04-03, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE. This article supersedes TSB 24\-2030 to update the production fix date. Some 2023\-2024 F\-Super Duty vehicles built on or before 07\-Feb\-2024 and equipped with a 6.7L engine may exhibit an intermittent interruption of a split shaft PTO system installed by an upfitter. This may be due to the software in the powertrain control module \(PCM\).
- [TSB 24\-2066](/bulletins/10252546.md), 2024-04-03, Service bulletin: ELECTRICAL SYSTEM; POWER TRAIN; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); ELECTRICAL SYSTEM:SOFTWARE. This TSB supersedes article 24\-2036 to update the vehicles affected. Some 2023\-2024 F\-Super Duty pickup vehicles built on or before 02\-Jan\-2024 equipped with a 6.7L engine may exhibit an illuminated MIL with diagnostic trouble codes \(DTC\) P0133, P0139, and/or P0145 stored in the powertrain control module \(PCM\). This may be due to the software in the PCM and does not affect vehicle operation.
- [SSM 52343](/bulletins/10251960.md), 2024-03-20, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Some 2024 F\-150 vehicles may exhibit no audio output when using Spotify. Audio output may recover with a key cycle. This may be due to the accessory protocol interface module \(APIM\) software. Replacement or reprogramming of the APIM will not resolve this condition. Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power\-Up software updates delivered over\-the\-air \(OTA\) expected in Q3 2024. Software will update automatically if vehicle connectivity is enabled in the vehicle's settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in Q3 2024. Monitor OASIS for additional information.
- [SSM 52344](/bulletins/10251955.md), 2024-03-20, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Some 2024 F\-150 vehicles may exhibit no audio output when using Spotify. Audio output may recover with a key cycle. This may be due to the accessory protocol interface module \(APIM\) software. Replacement or reprogramming of the APIM will not resolve this condition. Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power\-Up software updates delivered over\-the\-air \(OTA\) expected in Q3 2024. Software will update automatically if vehicle connectivity is enabled in the vehicle's settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in Q3 2024. Monitor OASIS for additional information.
- [SSM 52316](/bulletins/10251936.md), 2024-03-20, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; UNKNOWN OR OTHER. Some 2024 F\-150 vehicles may exhibit non\-responsive media streaming requests when utilizing Alexa voice commands. Media selections can still be selected through the center display screen. This may be due to the accessory protocol interface module \(APIM\) software. Replacement or reprogramming of the APIM will not resolve this condition. Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power\-Up software updates delivered over\-the\-air \(OTA\) expected in Q3 2024. Software will update automatically if vehicle connectivity is enabled in the vehicle's settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in Q3 2024. Monitor OASIS for additional information.
- [23B21 S1](/bulletins/10251232.md), 2024-03-05, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Certain 2023 Model Year F\-150 and Bronco Vehicles \- Gateway Module Programing
- [OTA 23PU1009SSNS](/bulletins/10249826.md), 2024-02-07, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. Software Update PU1009\-SS\-NS for 2023 MY F\-150 vehicles is now available. Quality Improvements include: \-Eliminate incorrect Fuel System Lean PCM Fault DTC/MIL setting. \- Robustness action in operation of vehicle to detect low\-state\-of\-charge battery and prevent engine stall, as well as provide improved warning to customers when low\-state\-of\-charge conditions exist. \- Eliminate potential ABS Yaw Rate Calibration issue. \- Robustness action to prevent potential line pressure drift DTC from setting. \- Eliminate False Positive Throttle DTC or MIL from setting \- Eliminate potential ABS Yaw Rate Calibration issue. \- Robustness action to alleviate the Nuisance SSN \(Stop Safely Now\) message from setting and vehicle should operate as expected in the next Key Start event \- Eliminates potential Emergency Parking Brake activation when wire harness experience a short.
- [TSB 23\-2389](/bulletins/10248354.md), 2024-01-05, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE. Some 2021\-2022 Mach\-E vehicles may experience an exterior charge status indicator not illuminating the blue charging segments after an over the air \(OTA\) update. This may be due to the software in the SYNC module \(APIM\). To correct the condition, follow the Service Procedure steps to reprogram the APIM. NOTE: The APIM software update that addresses the symptom listed in this bulletin may have been sent via Ford Power\-Up software updates delivered over\- the\-air \(OTA\) to connected vehicles that have automatic updates enabled through the center display screen. Enter the vehicle identification number \(VIN\) in Professional Technician System \(PTS\) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.

JSON: [/v1/bulletins/10251956](/v1/bulletins/10251956)

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