# Service bulletin TSB 24\-2044

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10251468
- Published by NHTSA: 2024\-03\-07
- Manufacturer's number: TSB 24\-2044
- Manufacturer's date: 2024\-02\-22
- NHTSA component: STRUCTURE; EQUIPMENT

## NHTSA's summary

This article supersedes TSB 23\-2181 to add 2024 vehicle model year. Some 2020\-2024 Explorer/Aviator vehicles may exhibit a lack of audio and/or a water leak in the rear liftgate area and/or water in the spare tire area. The customer may indicate that this concern is more noticeable after a car wash or rainfall. To correct the condition, follow the Service Procedure to identify the leak path.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2024/MC-10251468-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2024/MC-10251468-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Body and frame, Equipment and accessories

## Vehicles listed

- 2020 to 2024 FORD EXPLORER
- 2020 to 2024 LINCOLN AVIATOR

## Recalls for the same vehicles and component

- [26V012000](/recalls/nhtsa/26V012000.md), 2026-01-15: EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
- [2025548](/recalls/tc/2025548.md), 2025-10-11: Structure
- [25V685000](/recalls/nhtsa/25V685000.md), 2025-10-10: EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
- [2025327](/recalls/tc/2025327.md), 2025-06-13: Structure
- [25V407000](/recalls/nhtsa/25V407000.md), 2025-06-13: STRUCTURE:BODY
- [24V852000](/recalls/nhtsa/24V852000.md), 2024-11-08: EQUIPMENT:OTHER:LABELS
- [2022336](/recalls/tc/2022336.md), 2022-06-24: Structure
- [22V454000](/recalls/nhtsa/22V454000.md), 2022-06-24: ENGINE; STRUCTURE:FRAME AND MEMBERS

## Other bulletins for the same vehicles and component

- [SSM 55069](/bulletins/11036103.md), 2026-08-11, Service bulletin: VISIBILITY/WIPER; ELECTRICAL SYSTEM; STRUCTURE:BODY. Some 2020\-2025 Explorer vehicles equipped with a power roof opening panel may exhibit a sunshield with localized bunching or binding/inoperative. This may be due to a broken or missing sunshield fabric retainer/clip. A revised sunshield clip \(LJ6Z\-5452118\-B\) is now available to address this condition. It is not necessary to replace the entire sunshield assembly if the clip\(s\) are broken or missing. Refer to Workshop Manual \(WSM\), Section 501\-17 Roof Opening Panel \> General Procedures \> Inspection and Replacement of the Roof Opening Panel Shield Clip.
- [SSM 55060](/bulletins/11035581.md), 2026-08-04, Service bulletin: STRUCTURE:BODY; ELECTRICAL SYSTEM; VISIBILITY/WIPER. Some 2024\-2026 Explorer vehicles built on or before 27\-Feb\-2026 and equipped with the panoramic glass roof may exhibit an uneven gap at the front edge of the roof opening panel shield when fully closed. The gap is an appearance issue only, but may allow outside light to pass through the opening. A new gap hider seal has been released to correct this condition \(service part number SB5Z\-7851884\-A\). Adjustment or replacement of the glass, shade or headliner assembly is not necessary. The new seal is installed directly onto the existing vertical flange that is present and visible at the front of the opening when the shade is opened. Once installed, the front edge of the shade will press against the new seal when fully closed. To install, center the seal in the opening with the flexible material facing the power shade and press the seal u\-channel over the vertical flange. Explorer vehicles built on or after 27\-Feb\-2026 have the seal already installed and can be referenced if necessary. Once the seal is installed, perform the shield/shade initialization procedure in Workshop Manual \(WSM\), Section 501\-05 \> Gen
- [SSM 54646](/bulletins/11032252.md), 2026-05-05, Service bulletin: FUEL/PROPULSION SYSTEM; UNKNOWN OR OTHER; STRUCTURE:BODY. Some 2020\-2024 Explorer/Police Interceptor Utility hybrid vehicles may exhibit a "Refuel Error See Manual" message in the instrument panel cluster \(IPC\) after installing a replacement fuel filler door assembly \(7827936\). This may be due to a concern with the replacement fuel filler door assembly. If diagnostics in the Workshop Manual \(WSM\), Section 501\-14 Body \> Handles, Locks, Latches and Entry Systems \> lead to fuel filler door switch replacement, install a new fuel filler door assembly ordered from depot stock to correct this condition. Suspect parts have been cleared from parts depot inventory.
- [SSM 54601](/bulletins/11029052.md), 2026-02-27, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY; UNKNOWN OR OTHER. Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module \(BCM\). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab \> Accessories \> Installation \> Wireless RF Keypad Diagnosis Guide \> PPT C \> Step C2.\<br /\>\<br /\> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k
- [SSM 54555](/bulletins/11028797.md), 2026-02-12, Service bulletin: UNKNOWN OR OTHER; STRUCTURE:BODY; ELECTRICAL SYSTEM. Some 2020\-2022\-Corsair, 2021\-2023 Nautilus, 2020\-2024 Navigator/Aviator, and 2021\-2024 Mustang Mach\-E vehicles equipped with phone\-as\-a\-key may exhibit various phone\-as\-a\-key concerns with diagnostic trouble codes \(DTC\) U200D:15, U200E:15, U200F:15, B1589:31/49 through B1598:31/49, B1A56:31/49, B1D55:31/49, and/or B15A5:56 stored in the remote function actuator \(RFA\) module. If any of these DTCs are detected during diagnostics, clear the DTCs, reprogram the RFA to the latest software level and start a new Ford Diagnosis and Repair System \(FDRS\) session. Verify that DTCs are no longer present. If only the B1589:31/49 through B1598:31/49, B1A56:31/49, B1D55:31/49, and/or B15A5:56 DTCs return in the RFA after a self\-test, follow normal Workshop Manual \(WSM\) diagnostics in Section 419\-01. Repair as necessary outside of this article. For claiming, use causal part 14G617 and labor operations 12651D and 12651D4.
- [SSM 54516](/bulletins/11027821.md), 2026-01-27, Service bulletin: STRUCTURE:BODY. 2020\-2026 Police Interceptor Utility vehicles may require level III ballistic panels to be replaced due to broken mounting tabs. Individual level III ballistic panel mounting tab service parts are now available: right\-hand \(78201B68\) and left\-hand \(78201B69\). Replacement of the level III ballistic panel assembly is not required for this condition. Level IV ballistic panels do not have removable mounting tabs and still require complete panel replacement. Level III vs level IV ballistic panels can be identified by a large roman numeral label on the panel or by the vehicle window sticker if equipped.
- [Customer Script\-Expl Hood](/bulletins/11023374.md), 2025-09-29, Other: STRUCTURE:BODY. 2020\-2025 MY Explorer hood\- customer script
- [SSM 54202](/bulletins/11023200.md), 2025-09-18, Service bulletin: VISIBILITY/WIPER; ELECTRICAL SYSTEM; STRUCTURE:BODY. Some 2023\-2025 Explorer \(rear windows only\), Bronco Sport, Escape, and Maverick vehicles equipped with minor feature code B2DAC may exhibit an inoperative passenger front and/or rear window switch. To confirm a vehicle is built with a certain minor feature code, review the build information by clicking "Additional Information" under Vehicle Information or double\-clicking the vehicle identification number \(VIN\) in the upper left corner of Professional Technician System \(PTS\). This may be due to an open diode in one of the passenger window switches. To correct the condition, replace the passenger window switch of the affected window. If the condition persists continue with normal diagnostics. Refer to Workshop Manual, Section 501\-11. For claiming, use causal part 14529 and labor operation 14529A in the Service Labor Time Standards \(SLTS\) Manual.
- [SSM 52476](/bulletins/10254138.md), 2024-05-03, Service bulletin: EQUIPMENT. All accessory stick\-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated \(wired\) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System \(DPES\); dealership management can authorize users. The authorized user must go to FMCDealer.com \> Parts and Service \> Parts Product Line Information \> Keys/Entry Devices \> Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- [22M03 S1](/bulletins/10253963.md), 2024-05-02, Service bulletin: EQUIPMENT. Certain 2017\-2020 Model Year Continental and Super Duty, 2018\-2020 Navigator, 2020 Aviator, and 2020 Explorer Vehicles Replace Front and/or Side Cameras if Foggy

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