# Service bulletin SSM 52297

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10250848
- Published by NHTSA: 2024\-03\-05
- Manufacturer's number: SSM 52297
- Manufacturer's date: 2024\-02\-27
- NHTSA component: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT

## NHTSA's summary

Some 2024 Ranger vehicles may exhibit a condition in the trailer setup menu of the center display screen, where the TBC gain setting adjustment is visible when the vehicle is not equipped with TBC from the factory. This may be due to the accessory protocol interface module \(APIM\) software. Reprogramming or replacing the APIM will not resolve this condition. Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power\-Up software updates delivered over\-the\-air \(OTA\) expected in Q4 2024. Software will update automatically if vehicle connectivity is enabled in the vehicle's settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in December 2024. Monitor OASIS for additional information.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2024/MC-10250848-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2024/MC-10250848-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2024 FORD RANGER

## Recalls for the same vehicles and component

- [25V685000](/recalls/nhtsa/25V685000.md), 2025-10-10: EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER

## Other bulletins for the same vehicles and component

- [SSM 52476](/bulletins/10254138.md), 2024-05-03, Service bulletin: EQUIPMENT. All accessory stick\-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated \(wired\) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System \(DPES\); dealership management can authorize users. The authorized user must go to FMCDealer.com \> Parts and Service \> Parts Product Line Information \> Keys/Entry Devices \> Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- [24U04](/bulletins/10254004.md), 2024-05-02, Service bulletin: EQUIPMENT. Certain 2024 Model Year F\-150, F\-150 Lightning, F\-150 Raptor, 2024 Ranger, 2024 Ranger Raptor Enhanced Pre\-Delivery Inspection \(PDI\)
- [SSM 52380](/bulletins/10252640.md), 2024-04-04, Service bulletin: SUSPENSION; EQUIPMENT:ELECTRICAL. Some 2024 Ranger Raptor vehicles may exhibit a condition where the ATCM makes a clicking/ratcheting sound when turning the drive mode rotary dial to change the drive mode. Reprogramming or replacing the ATCM will not resolve this condition. Inform customers that a solution for this condition will be released via a software update delivered over\-the\-air \(OTA\) expected in Q4 2024. Software will update automatically if vehicle connectivity is enabled in the vehicle's settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in December 2024. Monitor OASIS for additional information.
- [SSM 52294](/bulletins/10250846.md), 2024-03-05, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. Some 2024 Ranger vehicles may exhibit a concern with up to a 10 second delay loading off road mode when using the drive mode control on the center console. This may be due to the software in the accessory protocol interface module \(APIM\). Reprogramming or replacing the APIM will not resolve this condition. Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power\-Up software updates delivered over\-the\-air \(OTA\) expected in Q2 2025. Software will update automatically if vehicle connectivity is enabled in the vehicle's settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in June 2025. Monitor OASIS for additional information.
- [SSM 52293](/bulletins/10250845.md), 2024-03-05, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT. Some 2024 Ranger vehicles may exhibit various center display screen concerns where the center display screen goes black, parts of the screen turn black, turns blue, turns off, or flashes/flickers white when navigating various menu's on the center display screen. When this happens, the rear camera functions normally. This may be due to the software in the accessory protocol interface module \(APIM\). Reprogramming or replacing the APIM will not resolve this condition. Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power\-Up software updates delivered over\-the\-air \(OTA\) expected in Q2 2025. Software will update automatically if vehicle connectivity is enabled in the vehicle's settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in June 2025. Monitor OASIS for additional information.
- [SSM 52292](/bulletins/10250844.md), 2024-03-05, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT. Some 2024 Ranger vehicles may exhibit a concern with the audio starting to play from the phone speakers after the audio source is switched from Apple CarPlay to radio, then back to Apple CarPlay. This may be due to the software in the accessory protocol interface module \(APIM\). Reprogramming or replacing the APIM will not resolve this condition. Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power\-Up software updates delivered over\-the\-air \(OTA\) expected in Q2 2025. Software will update automatically if vehicle connectivity is enabled in the vehicle's settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in June 2025. Monitor OASIS for additional information.
- [SSM 52291](/bulletins/10250843.md), 2024-03-05, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT. Some 2024 Ranger vehicles may exhibit a condition with the keyboard disappearing and not allowing more than two letters to be selected when searching for a contact in the SYNC Phone List. This may be due to the software in the accessory protocol interface module \(APIM\). Reprogramming or replacing the APIM will not resolve this condition. Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power\-Up software updates delivered over\-the\-air \(OTA\) expected in Q4. Software will update automatically if vehicle connectivity is enabled in the vehicles settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in December 2024. Monitor OASIS for additional information.
- [SSM 52290](/bulletins/10250842.md), 2024-03-05, Service bulletin: UNKNOWN OR OTHER; EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO \(TOUCH\)SCREEN/MONITOR/UNIT. Some 2024 Ranger vehicles may exhibit a condition where the vehicle's center display screen shows the towing screen after every key cycle with Active Trailer indicated even when no trailer is connected. When the No Active Trailer selection is subsequently made, the previously selected trailer is still shown as active. This may be due to the software in the accessory protocol interface module \(APIM\). Reprogramming or replacing the APIM will not resolve this condition. Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power\-Up software updates delivered over\-the\-air \(OTA\) expected in Q4. Software will update automatically if vehicle connectivity is enabled in the vehicles settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in December 2024. Monitor OASIS for additional information.
- [SSM 52289](/bulletins/10250841.md), 2024-03-05, Service bulletin: LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; UNKNOWN OR OTHER. Some 2024 Ranger vehicles may exhibit a condition where the navigation does not respond to voice commands, followed by a prompt to turn connected navigation On while the connected navigation settings are on in the connected vehicle features settings. This may be due to the accessory protocol interface module \(APIM\) software. Reprogramming or replacement of the APIM will not resolve this condition. Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power\-Up software updates delivered over\-the\-air \(OTA\) expected in Q4. The software will update automatically if vehicle connectivity is enabled in the vehicle's settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in December 2024. Monitor OASIS for additional information.
- [SAN\-Vol1 I1](/bulletins/10240743.md), 2023-08-16, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.

JSON: [/v1/bulletins/10250848](/v1/bulletins/10250848)

[Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20SSM%2052297&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10250848&vehicle=Service%20bulletin%20SSM%2052297)